We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products which, in my experience, last well and are worth the price. Always substantial in appearance. The Bosch Centre is a good idea as gives a range of information. My one customer servi... See more
Company replied
Happy with telephone call taken by bosch. Appointment booked quickly. Engineer phoned before arrival. Was polite and courteous. Checked machine and informed us what was going to happen. Very happy to... See more
Company replied
What i love most about Bosch 4series stand mixer is how convenient and compact it is. It doesn't take up much space on the kitchen counter, yet it offers a great range of functions making it very ver... See more
Company replied
Company details
- #25 of 135 best companies in Kitchen supply shop
- #35 of 132 best companies in Appliance shop
- #8 of 27 best companies in Kitchen Renovator
About Bosch Home UK
Written by the company
At Bosch Home UK, we're continuously developing and desiging new initiatives to make your life at home easier.
We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life.
Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability.
By your side – today, tomorrow and in the future. Our home appliances. We can't simply cancel your daily routines for you. But we can shorten them for you. We always offer absolute peak performance to make your everyday life easier. Our home appliances represent uncompromising quality, technical perfection and absolute reliability. Yesterday, today and in the future.
Our range includes; Dishwashers, Hobs, Fridge Freezers, washing machines, vacuum cleaners and many more.
Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.
If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.
The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.
Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.
visit our website contact usTwo Year Manufacturer's Warranty
Written by the company
- All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period.
- To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one.
Contact info
Old Wolverton Road, MK12 5PT, Milton Keynes, United Kingdom
- +44 344 892 0115
- bosch-home.co.uk
4.8
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and helpful engineer came
15 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bosch Home UK
Hello, thank you for your review.
We are happy to know that you received good service and that you always find our engineers to be thorough and friendly.
Thanks,
Becki
Bosch Home Appliance Customer Service
Bosch really great efficient with my order
Bosch were extremely efficient with acknowledging my order, processing and delivering my order.
13 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are so pleased to hear that you found us to be extremely efficient with acknowledging, processing, and delivering your order.
Thanks,
Becki
Bosch Home Appliance Customer Service
Very efficient process from first to…
Very efficient process from first to last. Competitive too, when compared with local engineers.
15 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
It is great to hear that you found our process to be very efficient from first to last, and that our pricing was competitive.
Thanks,
Becki
Bosch Home Appliance Customer Service
Superb engineer
Superb engineer, and speedy resolution, but regulations mean that they cannot assist the customer moving a stacked dryer, which means delays in scheduling 2nd appointments etc. the booking and scheduling process needs to be amended to plan for that before the site visit.
13 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are delighted to hear that you found our engineer to be superb and that they provided a speedy resolution. However, we are sorry to learn about the delays caused by the policy regarding stacked appliances.
We appreciate you sharing this valuable feedback on how our booking and scheduling process could be improved to plan for these situations.
Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service
After 5 visits to try to repair the…
After 5 visits to try to repair the fridge it was replaced and how wonderful to have a fridge that works!! All the engineers did their best - Danny came twice and was super helpful. So glad it got resolved l.
28 August 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are very sorry to hear that it took five visits to resolve the issue with your fridge. We understand this must have been a very frustrating experience and we sincerely apologise for the inconvenience caused.
We are glad that the appliance has now been replaced and is working well for you. We also appreciate you taking the time to highlight the helpful service you received from our engineers, especially Danny, and we will ensure your kind words are passed on.
Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service
I was able to report
I was able to report, get an engineer visit and resolution to my issue in no time at all. The engineer Ken was timely, cordial, worked quietly and quickly and fixed the issue. Thanks for a great service
15 September 2026
Reply from Bosch Home UK
Hello Craig, thank you for your review.
We're glad to know the process was quick from start to finish and that the engineer provided timely and professional service to resolve the issue.
Thanks,
Brett
Bosch Home Appliance Customer Service
Karl who delivered and installed the…
Karl who delivered and installed the dishwasher was brilliant
12 September 2026
Reply from Bosch Home UK
Hello Mr Carter, thank you for your review.
We are delighted to hear that Karl was brilliant during the delivery and installation of your dishwasher.
Thanks,
Brett
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello Humphrey, thank you for your review.
We're happy to hear you found our service to be prompt and efficient.
Thanks,
Brett
Bosch Home Appliance Customer Service
Following confirmation phone call
Following confirmation phone call, engineer came on time.
Clear checks.
12 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are glad to know the engineer arrived on time and performed clear checks on your appliance.
Thanks,
Becki
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We are happy to hear that you are happy with your item.
Thanks,
Becki
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We are glad to know you were pleased with all aspects of the service you received.
Thanks,
Becki
Bosch Home Appliance Customer Service
It really works!
It’s ten years since we had a new fridge freezer and tbh I was sceptical about Bosch’s claim that the fridge would keep food fresher for longer. But it’s actually true! Fruit and veg keep SO much longer than with our previous fridge, it’s brilliant! The fruit and veg drawer is very spacious too and I really like the separate drawer for meat. All in all I’m very pleased with my new fridge freezer!
14 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are thrilled to hear how pleased you are with your new fridge freezer. It is fantastic that you are finding the technology keeps your fruit and veg fresher for so much longer and that you like the spacious drawers.
Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
It is wonderful to hear that you feel you received great service and a great product at a super price.
Thanks,
Becki
Bosch Home Appliance Customer Service
Reply from Bosch Home UK
Hello, thank you for your review.
We are pleased to hear that you received a timely response from our polite and helpful team member.
Thanks,
Becki
Bosch Home Appliance Customer Service
Very happy with service from the…
Very happy with service from the advisor she sorted my problem great customer 5stars
8 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are so glad our advisor was able to sort out your problem and provide great customer service.
Thanks,
Becki
Bosch Home Appliance Customer Service
Once I described the problem I received…
Once I described the problem I received a very quick response. I know how to solve this now, in my particular case an engineering visit as still under warranty. This was easy to arrange using the link provided.
15 September 2026
Unprompted review
Reply from Bosch Home UK
Hello Sabine, thank you for your review.
We're pleased you received a quick response and found it easy to arrange an engineer visit under your warranty.
Thanks,
Brett
Bosch Home Appliance Customer Service
Fast efficient service
Fast efficient service
Professional and very pleasant to deal with...
14 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We're happy to hear you found our service to be fast, efficient, professional, and pleasant.
Thanks,
Brett
Bosch Home Appliance Customer Service
Bosch series 4 standmixer/food processor
Confirmation of purvhase email but then nothing until courier contact. No dispatch notification as promised in initial email. Customer service tried to be helpful but only have same delivery info access. Point to note:mincer attachment is useless for mincing beef
12 September 2026
Reply from Bosch Home UK
Hello, thank you for your review.
We are sorry to hear that you did not receive a dispatch notification for your order and we apologise for the lack of communication. We also appreciate you sharing your feedback on the performance of the mincer attachment.
Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service
First class service
12 September 2026
Reply from Bosch Home UK
Hello Denise, thank you for your review.
We're delighted to know you received first-class service.
Thanks,
Brett
Bosch Home Appliance Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.