Bosch Home UK Reviews 

28,578
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,954 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their purchases. People frequently praise the incredibly helpful staff and knowledgeable engineers who always arrive on time, communicate clearly, and resolve technical issues quickly. Consumers are also very happy with the quality of these appliances, noting that they feel sturdy, work efficiently, and make daily kitchen tasks much easier. Some reviewers were not happy with product durability, pointing out unexpected appliance failures or non-replaceable parts after a few years of use. A few other people also felt that customer support could be disappointing when dealing with tricky repair situations or unhelpful service visits.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and support teams are... See more

Service

People report high satisfaction with the service provided, highlighting fast response times and easy... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion on quality and design. While... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that telephone calls are answered promptly... See more

Quality

Consumers find quality to be positive, highlighting reliable and well-made appliances. Reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able... See more

Company replied

Rated 5 out of 5 stars

Quality products which, in my experience, last well and are worth the price. Always substantial in appearance. The Bosch Centre is a good idea as gives a range of information. My one customer servi... See more

Company replied

Rated 5 out of 5 stars

Happy with telephone call taken by bosch. Appointment booked quickly. Engineer phoned before arrival. Was polite and courteous. Checked machine and informed us what was going to happen. Very happy to... See more

Company replied

Rated 5 out of 5 stars

What i love most about Bosch 4series stand mixer is how convenient and compact it is. It doesn't take up much space on the kitchen counter, yet it offers a great range of functions making it very ver... See more

Company replied


Company details

  1. #25 of 135 best companies in Kitchen supply shop
  2. #35 of 132 best companies in Appliance shop
  3. #8 of 27 best companies in Kitchen Renovator

About Bosch Home UK

Written by the company

At Bosch Home UK, we're continuously developing and desiging new initiatives to make your life at home easier.

We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life.

Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability.

By your side – today, tomorrow and in the future. Our home appliances. We can't simply cancel your daily routines for you. But we can shorten them for you. We always offer absolute peak performance to make your everyday life easier. Our home appliances represent uncompromising quality, technical perfection and absolute reliability. Yesterday, today and in the future.

Our range includes; Dishwashers, Hobs, Fridge Freezers, washing machines, vacuum cleaners and many more.

Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.

If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.

The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.

Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.

visit our website contact us

Two Year Manufacturer's Warranty

Written by the company

All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period.
To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one.

Contact info

4.8

Excellent

TrustScore 5 out of 5

29k reviews

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4.8

All reviews

(28,578)

8,666 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast efficient service

Fast efficient service
Professional and very pleasant to deal with...

14 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're happy to hear you found our service to be fast, efficient, professional, and pleasant.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 4 out of 5 stars

Bosch series 4 standmixer/food processor

Confirmation of purvhase email but then nothing until courier contact. No dispatch notification as promised in initial email. Customer service tried to be helpful but only have same delivery info access. Point to note:mincer attachment is useless for mincing beef

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We are sorry to hear that you did not receive a dispatch notification for your order and we apologise for the lack of communication. We also appreciate you sharing your feedback on the performance of the mincer attachment.

Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

First class service

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Denise, thank you for your review.

We're delighted to know you received first-class service.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Very good service

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Kevin, thank you for your review.

We're glad you received very good service.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Easy to order part… arrived within a…

Easy to order part… arrived within a few days. No problems

14 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Mark, thank you for your review.

We're glad you found it easy to order your part and that it arrived promptly without any problems.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Arrived on time work completed very…

Arrived on time work completed very nice engineer

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Margaret, thank you for your review.

It's great to know your engineer arrived on time, completed the work, and was very nice.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service with friendly…

Excellent service with friendly knowledgeable staff

13 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're delighted to hear you received excellent service from our friendly and knowledgeable staff.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Great service for repairs from Bosch…

Great service for repairs from Bosch and didn’t have to wait long for appointment. Kept up to date with booking

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're so pleased to hear you received great repair service, that you didn't have to wait long for an appointment, and were kept well-informed about your booking.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service when setting up…

Excellent service when setting up warranty

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're pleased to hear you received excellent service when setting up your warranty.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Efficient and courteous.

Very efficient, courteous and rapid response. Two excellent engineers attended as indicated and on time to firstly diagnose and secondly fix the problem. Very grateful for the standard of service.

3 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're so pleased to hear that our engineers provided an efficient and courteous service, and were able to diagnose and fix the problem for you so quickly.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Washer fault

Repair was good and prompt

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're pleased to hear that the repair for your washing machine was completed promptly and to your satisfaction.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Visit, repair, job done.

Getting an appointment was fairly straightforward.
One visit, repair done and machine working.
Engineer informed me prior to arrival, he was friendly, polite and helpful.
Everything went smoothly.

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

It's great to hear that everything went smoothly, from booking the appointment to the one-visit repair. We're also delighted that our engineer was friendly, polite, and helpful.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Great staff easy call.

Great staff easy call.

14 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're glad to hear you found our staff great and the call process easy.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent

Excellent service from start to finish. Very helpful telephone staff
Online ordering very easy to follow.
Delivery date and time was accurate.
The Delivery driver was helpful and left the house neat and tidy after unpacking and installing the product.

3 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're delighted to hear you had an excellent experience from start to finish, from our helpful telephone staff and easy online ordering, to the accurate and tidy delivery service.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

The technician was knowledgeable and…

The technician was knowledgeable and quick to find the model number, which was not instantly visible.

The specific part required was immediately ordered, and I received a confirmation email to confirm the order had been submitted. I was given a 'window of time' to expect arrival. It was ordered on Thursday and it arrived
today, Monday. Only 2 working days for delivery.

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're pleased to hear our technician was knowledgeable and that the required part was ordered and delivered to you so quickly.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Great service from Bosch

Great service from Bosch. Heard a strange noise coming from the dishwasher. We were happy because they came out to fix on a day and time slot that suited us. No lengthy delays for parts. The Bosch engineer discovered the issue and fixed it right away with a part he already had on his van. Fast and efficient service. We recommend buying Bosch for their service and quality appliances.

13 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're delighted to hear our engineer provided a fast and efficient service at a convenient time for you, resolving the issue in one visit. Thank you so much for recommending Bosch.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service Excellent service…

Excellent service Excellent service engineer very helpful thank you so much.

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're so pleased to hear you received excellent service and found our engineer to be very helpful.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Efficiency

Efficiency, spent appropriate time on finding a solution.

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We're glad to hear you found our service efficient and that the appropriate time was taken to find a solution.

Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

very helpful indeed .repaired my…

very helpful indeed .repaired my machine, suggested I buy anti vibration feet .I told him i,m in my eighties ,and would fit them for me if I could not manage. I am so pleased .Than most much.

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We are so pleased to hear that your machine was repaired and that our engineer was so helpful, especially with their kind offer to assist you with the anti-vibration feet.

Thanks,
Becki
Bosch Home Appliance Customer Service

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