Bosch Home UK Reviews 

28,604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,954 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their purchases. People frequently praise the incredibly helpful staff and knowledgeable engineers who always arrive on time, communicate clearly, and resolve technical issues quickly. Consumers are also very happy with the quality of these appliances, noting that they feel sturdy, work efficiently, and make daily kitchen tasks much easier. Some reviewers were not happy with product durability, pointing out unexpected appliance failures or non-replaceable parts after a few years of use. A few other people also felt that customer support could be disappointing when dealing with tricky repair situations or unhelpful service visits.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and support teams are... See more

Service

People report high satisfaction with the service provided, highlighting fast response times and easy... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion on quality and design. While... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that telephone calls are answered promptly... See more

Quality

Consumers find quality to be positive, highlighting reliable and well-made appliances. Reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able... See more

Company replied

Rated 5 out of 5 stars

Quality products which, in my experience, last well and are worth the price. Always substantial in appearance. The Bosch Centre is a good idea as gives a range of information. My one customer servi... See more

Company replied

Rated 5 out of 5 stars

Happy with telephone call taken by bosch. Appointment booked quickly. Engineer phoned before arrival. Was polite and courteous. Checked machine and informed us what was going to happen. Very happy to... See more

Company replied

Rated 5 out of 5 stars

What i love most about Bosch 4series stand mixer is how convenient and compact it is. It doesn't take up much space on the kitchen counter, yet it offers a great range of functions making it very ver... See more

Company replied


Company details

  1. #25 of 135 best companies in Kitchen supply shop
  2. #35 of 132 best companies in Appliance shop
  3. #8 of 27 best companies in Kitchen Renovator

About Bosch Home UK

Written by the company

At Bosch Home UK, we're continuously developing and desiging new initiatives to make your life at home easier.

We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life.

Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability.

By your side – today, tomorrow and in the future. Our home appliances. We can't simply cancel your daily routines for you. But we can shorten them for you. We always offer absolute peak performance to make your everyday life easier. Our home appliances represent uncompromising quality, technical perfection and absolute reliability. Yesterday, today and in the future.

Our range includes; Dishwashers, Hobs, Fridge Freezers, washing machines, vacuum cleaners and many more.

Bosch strives to invent for life. But unpredictability is one of life’s certainties. So we want to equip and support our customers in any circumstances.

If our customer should ever run into difficulties, faults or issues, we are proud to offer the Bosch Genuine Service.

The Bosch Genuine Service consists of our 350 specialised engineers who can repair Bosch appliances. This dedicated team is trained to be able to repair, but also increase and improve an appliance’s longevity. Just another reason why Bosch large appliances are one of the best investments you can make for your home.

Our team of local and highly skilled engineers come with unparalleled knowledge and expertise when it comes to Bosch appliance repairs.

visit our website contact us

Two Year Manufacturer's Warranty

Written by the company

All Bosch appliances have a two year manufacturer's warranty as standard to protect against any manufacturing and material faults and defects during this warranty period.
To register your appliance online for its two year manufacturer's warranty, please create a MyBosch account, or log in to your MyBosch account if you already have one.

Contact info

4.8

Excellent

TrustScore 5 out of 5

29k reviews

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4.8

All reviews

(28,604)

8,666 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

high quality

high quality, reliable products at reasonble prices there is nothing more one can ask for, a set of qualitys provided by Bosch

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you find our appliances high quality with reasonable prices! Thanks - Craig
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

All my questions were answered

All my questions were answered

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear your questions were answered! Thanks - Craig
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Telephone call answered promptly

Telephone call answered promptly, appointment for engineer booked quickly and to arrive within a few days, engineer on time, problem quickly resolved. Everything very satisfactory.

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We are delighted to hear that your call was answered promptly and that the entire process, from booking the appointment to the engineer's timely and quick resolution, was very satisfactory.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service, the assistance given to get things working was as good as it gets.

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Bob, thank you for your review.

We are so glad to hear you received excellent service and that our assistance was as good as it gets.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Arranging technician appointment was…

Arranging technician appointment was easy and oven was repaired very quickly by a very friendly and helpful young guy

10 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Ann, thank you for your review.

We are pleased to hear that arranging your appointment was easy and that our engineer provided a quick, friendly, and helpful service to repair your oven.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Superb

Superb. Workman charming reassuring professional. Explained everything. Price ok 9/10

22 July 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the technician professional, reassuring and they explained everything! Thanks - Craig
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Good customer service

Good customer service

12 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thank you for taking the time to leave a review.

We're pleased to hear you found our service good. Thank you for your kind words.

Thanks, James.
Bosch Home Appliances Customer Service.

Rated 5 out of 5 stars

I am so happy

I am so happy

8 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thank you for taking the time to leave a review.

We're so happy to hear you had such a positive experience with us. Thank you for sharing your kind words.

Thanks, James.
Bosch Home Appliances Customer Service.

Rated 5 out of 5 stars

Professional and knowledgeable engineer

Professional and knowledgeable engineer

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hi, thank you for taking the time to leave a review.

We're pleased to hear you found our engineer to be professional and knowledgeable. We appreciate your positive feedback.

Thanks, James.
Bosch Home Appliances Customer Service.

Rated 5 out of 5 stars

The initial call to report a problem…

The initial call to report a problem was nicely handled and a date for an engineer’s visit was speedily arranged within a couple of days. The engineer fixed the machine and provided a report of the work done. What more can one ask?

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello Sue, thank you for your review.

We are delighted to hear that your call was handled nicely and that our engineer was able to fix your appliance so quickly. It's great to know you were happy with the service from start to finish.

Thanks,
Brett
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service received

We were able to make an appointment on a Sunday morning for an engineer to come on Tuesday to look at our 4 month old dishwasher that had stopped working with an E31 error code. The engineer was able to sort out the problem in less than 30 mins and our dishwasher has worked fine since. What isn’t there to like in excellent service like this.

8 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.

We are delighted to hear that you were able to book a convenient appointment and that our engineer resolved the issue with your dishwasher so quickly. It's wonderful to know it has been working perfectly since and that you consider our service to be excellent.

Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

All good

Disappointed at first as no engineer turned up the first day without any update etc but turned up on time 2nd time. Efficient friendly and helpful and sorted issue

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are sorry for the disappointment caused by the missed first appointment. We are glad the issue was sorted on the second visit by our efficient, friendly, and helpful engineer.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

The quality and efficiency of the…

The quality and efficiency of the service

11 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you were pleased with the quality and efficiency of the service.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 4 out of 5 stars

When I was finally able to contact…

When I was finally able to contact somebody the service was excellent.

7 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are sorry to hear you had difficulty contacting us initially, but we are pleased that the service was excellent once you got through.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

quick reply to all queries and…

quick reply to all queries and excellent guidelines

8 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are pleased you received quick replies and excellent guidelines.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Great experience from start to…

Great experience from start to finish,my bosch kettle was playing up a few months before gaurantee was up and they replaced it straight away.
Great service

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
It is great to hear you had a great experience from start to finish and that we were able to replace your kettle under guarantee.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 4 out of 5 stars

I am very satisfied with the work

I am very satisfied with the work! Our washing machine wasn’t working! The engineer came and fixed it.

9 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are very satisfied to hear that our engineer came and fixed your washing machine.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are glad you were pleased with our communication and the rapid repair.
Thanks,
Becki
Bosch Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent service

7 September 2026
Bosch Home UK logo

Reply from Bosch Home UK

Hello, thank you for your review.
We are happy to hear you received excellent service.
Thanks,
Becki
Bosch Home Appliance Customer Service

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