ESSEX-new-Beds Reviews 297

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I had a very positive initial experience with the sales team; the staff member was helpful, offered a good deal, and the delivery was perfectly on time. However, the experience went downhill... See more

Rated 5 out of 5 stars

After speaking with Tom, we arranged to visit his shop to get a new bed, mattress and headboard. Tom ran through the options after agreeing our budget and then priced up a 4 draw double divan, Dior ma... See more

Rated 1 out of 5 stars

Bought 2 Henry single mattresses, top of their range in March this year, by August they had sagged in the middle and totally unuseable, uncomfortable and unsightly. Emails to Tom go unanswered, manage... See more

Rated 5 out of 5 stars

Tommy himself rang me to tell me it was being delivered, then 2 days later his best friend dropped it off. I was expecting 2 burley drivers and was pleasantly surprised when a beautiful blonde and a... See more

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3.5

Average

TrustScore 3.5 out of 5

297 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Definately Recommend

Have had my mattress now for a little while and I must say it’s the best I have had so far. Excellent quality and the delivery was literally straight after I ordered it. Absolutely over the moon with this purchase.

Would definitely recommend to anyone looking for a quality mattress.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! Bought a Sinéad mattress & a Brentwood adjustable casual dinning garden set from them online. It was delivered to my home in just over a week from ordering. Friendly delivery drivers, great price and I’m really pleased with the products. Highly recommend!

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Bosh Beds!

After being messed around by bensons for beds. I sent an email to Bosh Beds after their closing hours yesterday. Within 10 minutes Tom rang me and I explained what we wanted and what we had previously purchased. He also Face timed us to show us exaclty what we would be getting and what design of headboard we wanted. By 6.30pm we had an update that our bed was on the van ready to be delivered the NEXT day. 10.30am the bed was delivered by Mitchell and Guy who again were very pleasant to deal with on delivery. We have put the bed together and it's alot better then we had imagined. We will definitely use Bosh Beds again in the future!

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Let down on refund.

Were great when I placed my order for a sun lounger but I had to cancel as I had been bought one as a gift. I cancelled immediately but nearly 2 weeks later I am waiting for a refund despite being promised I would receive it 5 times. They dont return your calls, don't call back when they say they will and I still received a call asking if I was in for delivery! Sadly I would not use them again.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

These guys were superb

These guys were superb. We had one on order with another company and we’re let down twice. I ordered our mattress from Bosh Beds Ltd last Sunday and it only took a week. The product is spot on. Highly recommend

7 June 2022
Unprompted review
Rated 5 out of 5 stars

unreal service from Bosh Beds

unreal service from Bosh Beds, ordered my base and bed Saturday afternoon and it was delivered by midday on Monday, I was at work and the drivers took in and put out the way for my mum and she said they were polite lovely people.

will defo be the only company i use going forward.

6 June 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing Service

I have been avoiding writing a bad review as this is not something i like to do but I Ordered 1x double mattress this took two weeks to arrive, I left a voicemail and had no response I then emailed again no response, phoned again and was told the driver would phone to let me know when he would deliver but i did not know the day it would arrive! the day it did arrive i had no phone call the mattress was left at the side of our house and the driver had pushed the mattress against the wall knocking our outside light off exposing wires to the elements, I directly messaged the owner twice, again no response, I am really disappointed with the service. A message returned and better communication would have gone a long way.

20 May 2022
Rated 3 out of 5 stars

Slow delivery but great product!

Slow delivery but great product. I purchased an indulgence pillow for my husband for his birthday and it hadn't arrived after two weeks so I chased this via email but never got a reply so called the Customer Service line and was put on hold for a while whilst they looked into it and they said it would be delivered the next day. (When I got home, it had been delivered that very day but had been thrown over the fence and got very wet having been outside on the path for ages in the rain...) Luckily the pillow wasn't damaged and is a great product - my husband is really pleased.

19 May 2022
Rated 5 out of 5 stars

We ordered a garden furniture set from…

We ordered a garden furniture set from Bosh beds, all very easy to do. The team answered any of our questions about delivery etc very quickly.

Delivery of the furniture was quick and professionally completed - Tom was happy to deliver via our back garden entrance making it easier for us move to the right spot and put up. The furniture didn't take long to put up and i would defo recommend Bosh Beds. I would also look to use them in the future as well.

17 May 2022

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