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Rated 1 out of 5 stars

Ordered chairs 10 weeks ago, keep getting told 2 weeks, 2 weeks, next week, 3 weeks. Load of rubbish and spent £400 on chairs that are no where to be seen. Shocking that the website said in stock and... See more

Rated 2 out of 5 stars

First the good news. The Eames style chair is fab. Very well packaged, easy enough to assemble and I am very happy with it for the price. Now the bad news: my experience with Boss Living was nothin... See more

Rated 1 out of 5 stars

What the previous reviews said - ordered chairs months ago - still no communication about the delivery or refund. The chairs show as in stock but clearly aren’t. DO not use the company

Rated 5 out of 5 stars

When I ordered my dining chairs from this website I was dubious because of the comments left here already. However the range of colours of the chair I wanted and the price range persuaded me to gi... See more

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2.4

Poor

TrustScore 2.5 out of 5

56 reviews

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2.4

All reviews

(56)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Held on for 20 minutes to speak to a…

After sending 2 emails with no response I phoned this company. Held on for 20 minutes to speak to a 'representative'. Could not hear a word he said! Total waste of my time. Wouldn't recommend this company at all. Still haven't received my goods.

29 June 2021
Unprompted review
Rated 1 out of 5 stars

Awful customer service, and they take your money knowing items are out of stock

Took my money in December for an order of 4 chairs, and it took 10 days for them to tell me they didn't even have the item, and it would be Feb before they could get them.

After 3 weeks of having my money, and still no delivery date, and after waiting on average 5 days for a response to emails, they have offered a tiny discount on the item that really doesn't make it worth the hassle / wait.

22 January 2020
Unprompted review
Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. I’ve emailed several times and rang, they put me on hold and hung up twice. The customer service is shocking, Since I’ve been trying to ring back there’s been no answer. I would AVOID this company. Quick to take your money but when it comes to delivering your orders they are ridiculous.

16 September 2019
Unprompted review
Rated 5 out of 5 stars

Eames chair

Eames chair

Good quality for the money. First rate service as well. Reccomend

12 September 2019
Unprompted review
Rated 3 out of 5 stars

Great product but poor communication

Great product but poor communication & organisation so at one point I feared the worst.
The chair was in stock and on 5 days delivery so with 10 days notice I requested a particular deliver date as the chair was going to a poorly relatives and I'd needed to be there to manage it. I checked before driving the 120miles that it was on track for Friday delivery and was told it was. It turned out it was sent 2 days too late to make the agreed date, the tracking details I was given didn't allow me to follow it online, no-body answers the phone and emails can take a while to be returned. I ended up stopping the weekend and taking an extra day off work only to told it still wouldn't arrive till Tuesday, then it turned up unannounced on the Monday.
That said the chair is lovely, was well packaged and the delivery agents Cobley transport (when I got a number and could call them) were really helpful.
If BossLiving could up their comms and delivery they'd be really great to buy from!

17 September 2018
Unprompted review
Rated 5 out of 5 stars

Happy!

Fantastic products, they got my items out to me quickly so I was very impressed. Always get complemented on my chairs when I have people over for dinner! Office staff very helpful!

10 September 2018
Unprompted review
Rated 1 out of 5 stars

Is this company actually in business?

I've been waiting nearly 4 months for a chair which apparently arrived in the UK 2 weeks ago so God knows where it is. I have also been waiting for a cabinet I ordered which should be only 2 weeks delivery.

"Didn't we mention we were moving warehouses?", was the response I was given when someone finally picked up the phone. "no you didn't and in any case, why would that cause a delay of over 6 weeks?"

Shocking service and non-existent comms. I can't comment on how good the products are as I've yet to receive them. I am a hair's breadth away from calling my credit card companies for a refund. Not happy at all.

24 August 2018
Unprompted review
Rated 4 out of 5 stars

I was dubious but shouldn't have been

I was dubious about buying due to previous reviews but loved the chairs so much it was worth risking. Glas I did.

There were some initial issues with my order. I paid by BACs and they clearly need some admin people as I had to chase my order but from there on in, no issues. A chair was damaged out of the 6 I ordered. My heart sank as I thought of the reviews but no issues and replaced with no drama.

Great chairs. So pleased with them at a pretty reasonable price. Give them a whirl

2 April 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant!

When I ordered my dining chairs from this website I was dubious because of the comments left here already.
However the range of colours of the chair I wanted and the price range persuaded me to give them a try. I AM SO GLAD that I did!
The chairs are amazing and everybody that comes to my house always comments on how great they look.
Easy to assemble, and extremely fast shipping! I received my order within 2 working days!
Will definitely order again!

9 April 2017
Unprompted review
Show reviews in all languages. (56 reviews)

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