I have always been a fan of Boss products, so last year my wife bought me a Boss automatic watch for my birthday. Unfortunately, I've had nothing but problems with it. The watch was consistentl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst buying experience ever to be found at this site. You buy from the UK, but the item is being dispatched from a completely different country. UPS handle all deliveries, and there Customer Serv... See more
bad experience bought early present for my son occasional use only boss watch...the clasp broke, watch fell, little chip on screen fully guarenteed?? sent off now they are charging me 50 odd pound to... See more
Company replied
Bought my wife a Boss watch for xmas 2019. Went to get a new battery fitted 2 days ago and the jeweller said 'nothing wrong with the battery, it's the crown that's broken meaning you can't set it'. I... See more
Company details
Information provided by various external sources
Movado Group, Inc. designs, sources, markets and distributes watches. The Company operates through two segments: Wholesale and Retail. The Wholesale segment includes the design, development, sourcing, marketing and distribution of watches, and after-sales service activities and shipping. It sells all of its brands to jewelry store chains and department stores, as well as independent jewelers. The Retail segment includes its outlet stores. As of January 31, 2017, its subsidiary, Movado Retail Group, Inc., operated 40 outlet stores located in outlet centers across the United States. It divides its business into two geographic locations: the United States operations and International operations. It has international operations in Europe, the Americas, the Middle East and Asia. Its portfolio of brands includes Coach Watches, Concord, Ebel, ESQ Movado, Scuderia Ferrari Watches, HUGO BOSS Watches, Juicy Couture Watches, Lacoste Watches, Movado, Olivia Burton and Tommy Hilfiger Watches.
Contact info
Meadway, GU27 1NN, Haslemere, United Kingdom
- support@bosswatches.co.uk
- bosswatches.co.uk
1.1
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent items and speedy delivery
18 July 2019
Unprompted review
Excellent service
Excellent service from start to finish. Arrived quickly with free delivery. 5 stars
17 July 2019
Unprompted review
The watch is great itself
The watch is great itself, it is whatever I expected. The company “Boss” should know regarding delivery company UPS. I spent whole day at home waiting for my parcel. Around 8pm I decided to check email and tracking. The parcel has been delivered at 2.45 pm UPS collection point. There were no paper left or any notifications. This is the third times I experienced with UPS. Next time I will not order anything from any of other companies if UPS will be delivering a parcel.
Drivers are lazy to bring items on people’s addresses, what is the point ordering only then?
17 July 2019
Unprompted review
Reply from BOSS Watches UK
Hello George,
Thank you for your review and we are very pleased to hear that you are happy with your watch.
We fully note your comments and have passed them onto UPS customer care team to address in regards to the dissatisfaction with our delivery to you. We do take feedback seriously in regards to the performance of our partners.
As you can appreciate we cannot comment on the previous issues with UPS you have experienced and do suggest that you contact UPS directly to follow up those.
Thank you,
BOSS Watches
It took me a long time to find out…
It took me a long time to find out whether the watch was battery driven in the end I had to phone customer service
17 July 2019
Unprompted review
Amazing service ,
Amazing service ,, ordered on fri afternoon delivered Mon morning.
17 July 2019
Unprompted review
Great watches with fast service
16 July 2019
Unprompted review
Very quick service !
15 July 2019
Unprompted review
Watch is superb
Watch is superb, total value for money, very well presented in box. Delivery came within 48 hours, another little bonus is that delivery is free which is rare these days
15 July 2019
Unprompted review
11 days after purchase
11 days after purchase, still waiting for the watch!
15 July 2019
Unprompted review
Reply from BOSS Watches UK
Dear Anatoliy
We are sorry to hear this. You would have received an email with the UPS tracking number and link to the UPS tracking website on despatch of the watch for you to be able to track it through to delivery, sign up for updates and change any delivery details.
Our Customer Service team has checked the status of your delivery on the UPS tracking site and it shows that UPS tried to deliver on 5th July and as no-one was available to receive the package they took it to the nearest access point. We also see that there have been requests after that to change the delivery address. As we are unsure what steps you have taken with UPS and would like to support you, please can you contact ukcustomerservice@movadogroup.com or 01428 777103 and we will aim to assist you further.
Excellent product
Excellent product, speedy delivery .
you wouldn't expect anything less from Boss.
15 July 2019
Unprompted review
Great customer service
Great customer service, made a mistake with the address and contacted Melody who sorted out the problem very quickly
13 July 2019
Unprompted review
Such a beautiful watch
Such a beautiful watch! I ordered the watch on the Monday and it arrived on the Wednesday! Such great service! Will 100% be buying from here again :) very happy customer.
13 July 2019
Unprompted review
Great prices and quick delivery
13 July 2019
Unprompted review
Highly delighted with my Boss…
Highly delighted with my Boss watch,it’s beautiful.
13 July 2019
Unprompted review
Would have been a 5 star but there were…
Would have been a 5 star but there were no instructions with it. Took a little while to work out how to set the time and change the date.
12 July 2019
Unprompted review
Service and quality absolutely first…
Service and quality absolutely first class
11 July 2019
Unprompted review
BOSS WATCH,GREAT VALUE FOR MONEY
LOVELY WATCH,PARTNER WILL LOVE IT.ARRIVED ON TIME,
11 July 2019
Unprompted review
Very happy customer
Lovely watch, my partner is very pleased. Good quality and a reasonable price. Service was excellent and received my goods within 2 days. All in all will definately use this site again
11 July 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.