Boticinal Reviews 63,866

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Plus possible d'aller en magasin profiter des -25% les mardis jeudis et samedis, mais je reste fidèle

Rated 5 out of 5 stars

I ordered from Boticinal a few times already. The website has good range of products and sometimes very good discounts. The preparation of orders takes some time. Would have been better if it was with... See more

Rated 3 out of 5 stars

Not hugely impressed. I ordered baby formula and a few other items as I was at it, and the baby formula order was cancelled due to being out of stock. Pity they couldn’t update their website properly... See more

Rated 5 out of 5 stars

I have been placing orders on Boticinal for many years. They offer consistently the most (or amongst the top 3) competitive prices! They always ship the orders promptly and I did not have issues wit... See more

Company details

  1. Health and beauty shop
  2. Aromatherapy Supply Shop
  3. Beauty products vending machine
  4. Skin care products vending machine
  5. Vitamin & Supplements Shop

Written by the company

Boticinal est un site de parapharmacie en ligne offrant une vaste sélection de plus de 15 000 références provenant de 400 marques partenaires. Notre catalogue comprend des best-sellers, des nouveautés et des incontournables qui se renouvellent quotidiennement. Nous sommes déterminés à répondre aux besoins spécifiques de chaque individu en vous proposant un large choix de produits, tout en vous accompagnant pour faciliter vos achats en ligne. Chez Boticinal, la qualité et les meilleurs prix vont de pair. Nous proposons régulièrement des promotions sur les plus grandes marques, adaptées à chaque saison. Notre équipe est là pour vous fournir des conseils permanents répondant à vos besoins quotidiens en matière de santé, de sport, de beauté, de minceur et de nutrition. Nous couvrons tous les aspects pour les petits comme pour les grands, sans oublier les temps forts de l'année. Faites confiance à Boticinal pour trouver des produits de parapharmacie au meilleur rapport qualité-prix qui répondent à vos besoins. Simplifiez vos achats en ligne et prenez soin de vous et de votre famille avec Boticinal, votre site de référence en parapharmacie.


Contact info

4.2

Great

TrustScore 4 out of 5

64K reviews

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Rated 1 out of 5 stars

The texture of Cicalfit cream has…

The texture of Cicalfit cream has changed, only the water comes out. I am very sad about this purchase.

29 February 2024
Boticinal logo

Reply from Boticinal

Bonjour, veuillez nous excuser pour ce désagrément. Nous vous invitons à vous rapprocher de la marque de la crème. L’équipe Boticinal.com

Rated 1 out of 5 stars

Terrible delivery and customer service

I ordered 90 euros in products. I selected the samples.
They do not sent a reminder with your follow up number for your delivery. So I found out that I needed to visit their website in order to know the status of my delivery slot.
Upon arrival, the samples were missing. I contacted customer service who told me that I didn't select any. I did select 2 samples : one from laroche possey and another one from another brand. They kept insisting that I didn't select any samples so nothing was sent.
Listen, boticinal: why a client would lie about something like that?. It really does not make sense at all.
Therefore, no apologise was given and of course, no commercial gesture or samples.
0 to your customer service.

Update to Botocinal reply : what do you think I did? And nothing was done. It was your customer service who implied I lied about the samples

29 February 2024
Boticinal logo

Reply from Boticinal

Bonjour, veuillez nous excuser pour ce désagrément. N’hésitez pas à prendre contact avec notre SAV pour régler ce problème. L’équipe Boticinal.com

Rated 1 out of 5 stars

Late delivery and cancelled items

My order arrived late, only when I send message and asked where is my order they shipped my order and cancelled one of my items

9 February 2024
Boticinal logo

Reply from Boticinal

Cher Madame,
Nous sommes sincèrement navrés de ne pas avoir pu livrer l’intégralité de votre commande.
Malheureusement, certaines références sont victimes de leur succès et notre stock ne permet pas de servir toutes les commandes passées simultanément.
Sachez que nous travaillons sur ce sujet afin d’améliorer cela.
L’équipe Boticinal.com

Rated 3 out of 5 stars

Happy about the products

Happy about the products, not so happy about the delivery/packaging - 3 out of 6 of "Liniment Oléo-Calcaire, 900ml", were open and was splattered out in the deliverybox + the deliverybox were destroyed. Just to a reference, maybe use a better/harder box to send the products and pack the products a bit more safely, when they have to travel so far😊

23 January 2024
Rated 2 out of 5 stars

Products ordered and never transferred…

Products ordered and never transferred to Colissimo for delivery. After my enquiry 2 weeks later, no reason given, just order cancelled. Product remains available for purchase on the website.

4 January 2024
Boticinal logo

Reply from Boticinal

Bonjour, veuillez nous excuser pour ce désagrément. Nous avons fait remonter votre commentaire au service préparation. En espérant que cela ne se reproduise pas. L’équipe Boticinal.com

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