Plus possible d'aller en magasin profiter des -25% les mardis jeudis et samedis, mais je reste fidèle
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I ordered from Boticinal a few times already. The website has good range of products and sometimes very good discounts. The preparation of orders takes some time. Would have been better if it was with... See more
Not hugely impressed. I ordered baby formula and a few other items as I was at it, and the baby formula order was cancelled due to being out of stock. Pity they couldn’t update their website properly... See more
I have been placing orders on Boticinal for many years. They offer consistently the most (or amongst the top 3) competitive prices! They always ship the orders promptly and I did not have issues wit... See more
Company details
- Health and beauty shop
- Aromatherapy Supply Shop
- Beauty products vending machine
- Skin care products vending machine
- Vitamin & Supplements Shop
Written by the company
Boticinal est un site de parapharmacie en ligne offrant une vaste sélection de plus de 15 000 références provenant de 400 marques partenaires. Notre catalogue comprend des best-sellers, des nouveautés et des incontournables qui se renouvellent quotidiennement. Nous sommes déterminés à répondre aux besoins spécifiques de chaque individu en vous proposant un large choix de produits, tout en vous accompagnant pour faciliter vos achats en ligne. Chez Boticinal, la qualité et les meilleurs prix vont de pair. Nous proposons régulièrement des promotions sur les plus grandes marques, adaptées à chaque saison. Notre équipe est là pour vous fournir des conseils permanents répondant à vos besoins quotidiens en matière de santé, de sport, de beauté, de minceur et de nutrition. Nous couvrons tous les aspects pour les petits comme pour les grands, sans oublier les temps forts de l'année. Faites confiance à Boticinal pour trouver des produits de parapharmacie au meilleur rapport qualité-prix qui répondent à vos besoins. Simplifiez vos achats en ligne et prenez soin de vous et de votre famille avec Boticinal, votre site de référence en parapharmacie.
Contact info
France
- boticinal.com
4.2
Great
64K reviews
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Super merci
27 February 2024
It was a good experience
It was a good experience. The only weakness is thier shipping system. Its is expensive for other countries outside france. Also tracking system is not so efficient.
5 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The texture of Cicalfit cream has…
The texture of Cicalfit cream has changed, only the water comes out. I am very sad about this purchase.
29 February 2024
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. Nous vous invitons à vous rapprocher de la marque de la crème. L’équipe Boticinal.com
Terrible delivery and customer service
I ordered 90 euros in products. I selected the samples.
They do not sent a reminder with your follow up number for your delivery. So I found out that I needed to visit their website in order to know the status of my delivery slot.
Upon arrival, the samples were missing. I contacted customer service who told me that I didn't select any. I did select 2 samples : one from laroche possey and another one from another brand. They kept insisting that I didn't select any samples so nothing was sent.
Listen, boticinal: why a client would lie about something like that?. It really does not make sense at all.
Therefore, no apologise was given and of course, no commercial gesture or samples.
0 to your customer service.
Update to Botocinal reply : what do you think I did? And nothing was done. It was your customer service who implied I lied about the samples
29 February 2024
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. N’hésitez pas à prendre contact avec notre SAV pour régler ce problème. L’équipe Boticinal.com
Late delivery and cancelled items
My order arrived late, only when I send message and asked where is my order they shipped my order and cancelled one of my items
9 February 2024
Reply from Boticinal
Cher Madame,
Nous sommes sincèrement navrés de ne pas avoir pu livrer l’intégralité de votre commande.
Malheureusement, certaines références sont victimes de leur succès et notre stock ne permet pas de servir toutes les commandes passées simultanément.
Sachez que nous travaillons sur ce sujet afin d’améliorer cela.
L’équipe Boticinal.com
Super all arrived super fast
6 February 2024
It would be great if they would send it…
It would be great if they would send it to Germany for free
1 February 2024
Everythings perfect..top service
Everything was perfect...the product and the delivery.top service.recommended
19 January 2024
Happy about the products
Happy about the products, not so happy about the delivery/packaging - 3 out of 6 of "Liniment Oléo-Calcaire, 900ml", were open and was splattered out in the deliverybox + the deliverybox were destroyed. Just to a reference, maybe use a better/harder box to send the products and pack the products a bit more safely, when they have to travel so far😊
23 January 2024
Products ordered and never transferred…
Products ordered and never transferred to Colissimo for delivery. After my enquiry 2 weeks later, no reason given, just order cancelled. Product remains available for purchase on the website.
4 January 2024
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. Nous avons fait remonter votre commentaire au service préparation. En espérant que cela ne se reproduise pas. L’équipe Boticinal.com
Good product selection
Easy to order and rapid delivery! Good selection of products at reasonable prices
8 January 2024
Point relais change à la dernière minute
5 January 2024
Reply from Boticinal
Bonjour, veuillez nous excuser pour ce désagrément. Malheureusement nous sommes tributaires des sociétés de livraison. L’équipe Boticinal.com
Very good service
Nice web site and easy to find what I wanted. Quick delivery with good communication. Very good service overall, thank you.
2 January 2024
Très bon site
26 December 2023
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