Bottle In A Box Reviews 

283
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordered a box for my friends 40th Birthday,Dpd have lost it but the support from bottle in a box is non existent and im not holding any hope of this getting sorted,probably £40 down the drain!

Rated 5 out of 5 stars

Have used 'Bottle in a Box' on 2 occasions for my adult children's Birthdays. Extremely pleased on each occasion for their wine hamper gifts, which created delight. High quality products with exqu... See more

Rated 5 out of 5 stars

Due to COVID 19, our friends from Yorkshire could not visit us for his birthday. I ordered gin, in birthday box ! Two weeks before delivery ! The company are amazing, kept me updated by e mail, an... See more

Rated 5 out of 5 stars

The order was a gift. We assumed the order would go out quickly and wrote our greeting accordingly. BinaB sent an email seeing it was a birthday present to ask if we wanted it to go out immediately be... See more

Company details

  1. Off Licence
  2. Alcohol Store
  3. Gift shop

Written by the company

Bottle In A Box is the UK’s premier online alcohol gift shop, dedicated to creating the ideal gift experience for both the person giving and the person receiving our gifts. We stock a wide selection of Gin, Wine, Rum, Whisky, Vodka, Beer and Miniature bottles, which are paired with expertly selected mixers and accompaniments, packaged in your choice of gift box with a free personalised gift message.


Contact info

3.2

Average

TrustScore 3 out of 5

283 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(283)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good

Very good. My only gripe is the money was taken far too early from my account in relation to the dispatch date.

15 April 2021
Unprompted review
Rated 5 out of 5 stars

Worth buying from them

High quality of everything including the gift boxes. The prices are reasonable, fast delivery, well packed and protected, well presented, looks fancy outside and inside the box. Makes a gift more unique. Very pleased.

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Will definitely use again

Having never ordered gifts online before, I was pleasantly surprised how easy it was to order from Bottle in a Box. The recipient of my gift was over the moon with it, it arrived on the allocated day and well presented. A great range of gifts for everyone. I wouldn't hesitate to order again.

25 February 2021
Unprompted review
Rated 5 out of 5 stars

I ordered 13 bottles in boxes for…

I ordered 13 bottles in boxes for colleagues. Ordered on the Wednesday for delivery on Friday. All were delivered, except one where the snow was too deep (Dundee). Email and text morning of delivery telling me what time each one would be delivered. Boxes were lovely with the personalised note and nibbles. Would definitely recommend this service.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a fantastic experience with Bottle in a Box and I'd highly recommend them. My organisation used BIAB to send a holiday drink to each of our staff ahead of our virtual do. The gift packs were well priced and we got a small discount for a bulk order. We offered staff a choice of 5 drink options and they all came with snacks. Everyone thoroughly enjoyed the drinks and snacks and I appreciated the ability to send a personalised note in each box.

BIAB were very accommodating with our staff dietary restrictions and last-minute changes to our order. They were responsive via email through what I'm sure was a busy period for them. Would definitely use again and highly recommend!

4 January 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience!

Brilliant Experience!
This company is brill. I places my order on Friday and the item arrived well packaged on Monday first thing in the morning. The item was exactly what ordered. The gift box was lovely. Great quality products, fast delivery. All round 10/10.

1 December 2020
Unprompted review
Rated 5 out of 5 stars

Happy shopper

Delivered on time and beautifully presented gift. My friend loved her gin gift set! Easy ordering on the website and great to see they have a Saturday delivery service! I wouldn’t hesitate to order again from this company!

17 November 2020
Unprompted review
Rated 1 out of 5 stars

Bottle in a box are tragic

Bottle in a box are tragic. I ordered a wine gift box and paid nearly £10 for Saturday delivery which is absolutely extortionate in itself. Of course, the parcel did not get delivered on my chosen date and is now delayed to 3 days later. The DPD tracking website is ridiculously confusing and this really does not help. This gift is for a birthday which will now be late, and due to covid there’s not much else I can do. I am really disappointed in the awful service too, have not received any compensation and have been told there is nothing they can do.

Do not order from this rip off of a company

14 November 2020
Unprompted review
Bottle In A Box logo

Reply from Bottle In A Box

Your parcel was out for delivery on Saturday as you had requested. You yourself went on to the DPD portal and changed the delivery date to Tuesday the 17th. You then accessed the portal 12 minutes later and changed your delivery date to Monday the 16th. And for a third time you accessed the portal and changed the delivery date back to Tuesday the 17th! All of these requested were logged by DPD, time stamped (last request made just before 5pm) and a confirmation email of all changes was sent to you. At no point did you contact us directly regarding the "ridiculously confusing" portal that DPD has, otherwise we would have been able to assist you.

Due to these changes made by yourself, this resulted in your parcel not being delivered on your original date (Saturday 14th).

We are sorry but we cannot offer compensation if you change the delivery date yourself. As for the "awful service" your queries were replied to within minutes late on Saturday evening! Further more our Saturday delivery charge is only £8.95 for a 5kg box containing alcohol!



Rated 1 out of 5 stars

Damaged and No help

Bought a Whisky set from them for over £50, Was delivered to my father in law and was completely damaged inside. Spoke to the seller and advised no refund will be issued because I don't have evidence. My father in law is a elderly gentlemen who doesn't have a smart phone and due to lockdown I couldn't attend.

From such companies you'd expect a little understanding and maybe refund 50% but nothing at all. Completely unhelpful, just sent me a screenshot of terms and conditions! Great thanks!

9 November 2020
Unprompted review
Bottle In A Box logo

Reply from Bottle In A Box

Images were provided to you through our couriers DPD of the box being handed over to the recipient and no damage was visible to the box whatsoever nor was the box damp from the liquid leaking.

The company policy is we require photographed evidence of the smashed bottle which you have failed to provide. Unfortunately we cannot issue a refund without this evidence, this is clear on our returns policy.

Rated 5 out of 5 stars

Fantastic gift delivered on time !

Due to COVID 19, our friends from Yorkshire could not visit us for his birthday.
I ordered gin, in birthday box ! Two weeks before delivery !
The company are amazing, kept me updated by e mail, and the gin duly arrived, correct day and time.
Our friends were thrilled, beautifully and carefully packed, they said the birthday box I asked fir was amazing.
Definitely recommend, and will order from them again

27 June 2020
Unprompted review
Rated 5 out of 5 stars

Could NOT have been more helpful!

Could NOT have been more helpful! Ordered a gift set for a friend's birthday and they answered all my questions really quick and arranged for it to be delivered on his birthday, even with all the chaos going on! Would absolutely recommend :)

16 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product/service

First time I’ve used it - last minute present for my dear 85 year old Dad in amongst all the covid19 madness!
Sent him a Malbec, nuts & bics in a lovely Birthday Box. Fab card, nicely packed and delivery spot on!!
Very impressed & so was he!!!

31 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really quick delivery, was everything I wanted for my son's birthday I would recommend this service, fab price, beautiful presentation, thank you bottle in a box 👌👌👌👍

3 March 2020
Unprompted review

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