Boucleme Reviews 132

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I ordered the foam and the gel on 28th April, and as of 12 May all I’ve had is a notification saying my foam is on the way (to be clear that’s just one of the things I ordered). The delivery partner... See more

Rated 2 out of 5 stars

I haven't tried the products yet, my review is in terms of the online purchase experience. I've purchased form other UK based brands as flora and curl and the shipping process was way more effective a... See more

Company replied

Rated 4 out of 5 stars

I've only used once, but it did make a noticeable difference in my hair! Added three drops to both my cleanser and conditioner (medium-dark brown hair with reddish/brassy tones). Will continue to use.... See more

Company replied

Rated 5 out of 5 stars

This product is amazing! I purchased the Best of Boucleme set. I used the intensive moisture treatment for my conditioner, the curl cream and then finished with the super hold styler. My curls are sof... See more

Company replied

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3.0

Average

TrustScore 3 out of 5

132 reviews

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1-star

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Rated 5 out of 5 stars

Great service

Great service. Fast shipping. Fair price. Love the styler but not the conditioner. I prefer a conditioner with more “slip.” Not wasting though; have added it to my spray bottle with water and use it for refreshing.

11 July 2022
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Reply from Boucleme

Hello Claudia. We're very happy that you like our super hold styler. I'm not sure if you're aware but we have recently reformulated our conditioner so it now has much more slip!

Rated 1 out of 5 stars

Good Customer service

Good Customer service. Products arrived on time.
I don’t like how my hair feels after using them. Price is reasonable but I will not buy them again.

7 July 2022
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Reply from Boucleme

We're sorry you didn't get on too well with your products. Please feel free to pop us an email at info@boucleme.co.uk and we can see about helping you with some personalised advice on how to get the best from the product. Thank you.

Rated 4 out of 5 stars

curls redifined

the product works really well it. Minor issue it could smell better. It doesn't smell bad but, it doesn't smell pleasant. Smells like nothing with a hint of ambiguous chemicals.

9 June 2022
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Reply from Boucleme

Hello Toisin, we're glad you are enjoying our products. We actually use essential oils in our formulas instead of synthetic fragrances :)

Rated 5 out of 5 stars

Love the product!!

Love the product, been using it for about a year now. Nice and light, doesn't weigh down my hair, smells amazing

4 June 2022
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Reply from Boucleme

thank you ☺️

Rated 5 out of 5 stars

Please stop sending me thesse. I've already sbmited this twice!!!!

Please no more reviews!!!!! I've already submitted two!!!!

28 May 2022
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Reply from Boucleme

Hi Mae, thank you for reviewing our products. Our system automatically sends out invitations for product and service reviews after you place an order from our site. If you'd like to unsubscribe, please click the link at the bottom of one of the Trustpilot emails.

Rated 5 out of 5 stars

Incredible products

Incredible products! I have been an avid user for years, and have converted my mum who lives in the US! I used the US boucleme website to send her some products for Mother’s Day. The shipping was super fast and gave me updates every step of the way. Arrived in perfect condition and she is very happy with her new curl cream and curl gel!

23 May 2022
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Reply from Boucleme

Thank you Emma! We're so glad you and your mum are enjoying our products :)

Rated 5 out of 5 stars

USPS lost my order and Bouclème…

USPS lost my order and Bouclème replaced it right away for me even though the tracking said it was delivered. (It wasn’t) That’s customer service and a wonderful product!

12 May 2022
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Reply from Boucleme

Thank you 😊

Rated 5 out of 5 stars

I bought the conditioner and the…

I bought the conditioner and the styling gel and OMG it made such a difference! My hair has never been so curly and so soft! I even got some ringlets that I never knew I had! I love this product ❤️

12 May 2022
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Reply from Boucleme

Thank you 😊

Rated 3 out of 5 stars

No customer service reply

I will update my review once I’ve used the product for a bit. I was very upset that I could not use my 20% off coupon in my order. When I emailed your company, no one reached out to why or tried to rectify the problem. This is making me want to return my products. This is not good customer service.

2 May 2022
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Reply from Boucleme

Hi Dee, we're so sorry to hear you've been experiencing issues using your code. I can't seem to find your email in the system, could you please pop an email to info@boucleme.co.uk with your BOU number and we will revert back to you ASAP. Thanks!

Rated 5 out of 5 stars

This is the best product I've found for…

This is the best product I've found for my daughter's 3C/4A hair texture. It is the only one that let's her wear her hair down for more than one day in a row without becoming a tangled nightmare.

27 April 2022
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Reply from Boucleme

Hi Jessica, we're so glad you are enjoying our products :)

Rated 3 out of 5 stars

Somehow heavy and not moisturizing at…

Somehow heavy and not moisturizing at the same time. Not a good match for 2c hair.

18 April 2022
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Reply from Boucleme

Hello, we're sorry to hear you're not getting on too well with the products. Please pop us an email at info@boucleme.co.uk with some pictures of your hair and we can give you some help and advice :)

Rated 2 out of 5 stars

Used this on my low porosity 2b/2c/3a…

Used this on my low porosity 2b/2c/3a hair and didn't get a lot of definition and think there are other gels that would work better

14 April 2022
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Reply from Boucleme

Hello, we're sorry you're not getting on too well with the products. Please pop us an email at info@boucleme.co.uk with some pictures of your hair so we can better advise. Thank you.

Rated 3 out of 5 stars

Disappointed with new product

I ordered super hold styler and an exfoliating shampoo. I’ve used the gel before and I really love it. However, this was my first time ordering any other product. I ordered the 100ml shampoo and the jar was unsealed and only a quarter way full when I opened it. I’m unsure if the jars come unsealed, but my gel did have a seal, so I would assume so. I emailed customer service with a photo reference asking about it, but they reassured me it was done by a machine so there wasn’t an error. Kind of disappointing.

4 April 2022
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Reply from Boucleme

Hello, we're sorry you're dissapointed. Our 100ml tubs do not currently come with a seal and they hold more than 100mls so they do look like they aren't full. We are currently looking into alternative packaging but this can take some time as we look for the best sustainable options. Thank you.

Rated 5 out of 5 stars

Love the new size!

I ordered the curl creme gel in the 1 liter size with a pump. I love the new size and have in my vanity cabinet right at the edge so all I have to do is open the cabinet and get one or two good pumps and put in my hair and I'm done. Works perfectly and the scent is very nice and not overbearing.

4 April 2022
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Reply from Boucleme

Thank you💛

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