Bounceback Reviews 21

Really straightforward, no‑nonsense coaching. It’s honest, practical, and gives you clear things to actually work on and improve. No fluff — just useful feedback you can put into action straight away

I’d like to leave a review for Hilly, who has been coaching me for the past few months as part of my development at work.

Being new to the business, I was unsure how much to share at first, but Hilly immediately created a safe, confidential space where I felt comfortable being open and honest.

She quickly identified both my strengths and development areas and introduced practical tools and models that I now use confidently in my day‑to‑day role.

Her support has genuinely improved my confidence, self‑awareness, and overall performance.

Hilly is incredibly easy to talk to, never makes you feel judged, and has a true open‑door approach. The confidentiality she provides really helped me relax and get the most out of our sessions.

I can’t thank her enough for the positive impact she’s had on my development. A truly invaluable experience highly recommended.

I became a team leader in September last year and Hilly has been a fantastic coach, allowing me to settle into the role and make great steps to becoming a stronger leader, which has helped me hold engaging meetings with my team, coached me through difficult conversations I needed to have with team members, and really drive the key KPI's which my team are trying to achieve. Hilly, thank you!

Working with Hilly has been genuinely transformative. She is an outstanding coach who brings warmth, insight, and real expertise to every session. From the very first conversation, she created a safe and supportive environment where I felt heard, understood, and challenged in all the right ways.

Hilly has a remarkable ability to ask the questions that spark clarity and help you see things from a completely new perspective. Her guidance is thoughtful and grounded, and she balances empathy with a practical, solution‑focused approach that truly gets results.

Thanks to Hilly, I’ve gained confidence, direction, and a clearer sense of purpose. Every session left me feeling motivated, energised, and equipped with tools I can use long after our coaching ended.

I couldn’t recommend Hilly more highly — she is a phenomenal coach and absolutely deserving of five stars!

I have found these last 12 weeks of coaching very valuable. Hilly challenges with direct honesty and humour - which is key when delving into habits of a lifetime. She gets to the heart of the issue with empathy and sensitivity. It's been enlightening to identify how intrenched responses impact how I am as a manager. I feel refreshed, confident and free to achieve and keep growing.

Hilly has been great from start to finish, supporting and guiding me through different and sometimes difficult scenarios. I've really benefited from my time with Hilly and her support has helped me grow in confidence and as a leader. Thank you xx

Hilly has been fantastic at making me see things in me that I couldn't see for myself. Hilly is really easy to talk to and great at helping people to open up. It has been really helpful going through my goals and aspirations with Hilly and breaking them down into more manageable, less overwhelming tasks. I now feel as though I can be much more confident in my convictions and that marginal gains are just as important as the big wins.

Hilly has been so helpful to me in my professional development. She has provided a safe space for me to reflect on and re-frame challenges and guided me in being a more confident leader.
She has grown my confidence in taking and learning from feedback, setting boundaries and making decisions. She has been on hand beyond our scheduled sessions for any moments of support I've needed through email and WhatsApp which has been a big help.

Hilly was a fantastic coach and made me take a step back and challenge myself to be a better manager. I found her style supportive and encouraging. I think we can all fall into a routine and style over time and this was a fabulous refresher in leadership skills and I have come away with fresh ideas and a fresh approach

Hilly has been working with me and my team for almost two years, and the impact has been nothing short of exceptional. Over this time, Hilly has coached more than 100 people in our department, focusing on customer engagement, empathy, and improving key metrics such as triage effectiveness and first-time fix rates.

At the leadership level, two tiers of management have embarked on coaching with Hilly, with a strong emphasis on team dynamics and performance. The results have been tangible and impressive — not only have we overwhelmingly exceeded our business goals, but the uplift in team engagement has been genuinely transformative.

Hilly’s approach fosters open, honest communication and has helped both leaders and team members find new, more authentic ways to connect and collaborate.

On a personal level, my coaching journey with Hilly has been incredibly empowering. I’ve been able to explore techniques that support my neurodivergent thinking style, leading to greater self-acceptance and an emphasis on using my strengths effectively.

I’ve confidently recommended Hilly to other departments internally and to external businesses — and every time, the feedback has been equally glowing. If you’re looking for a coach who delivers both people and performance transformation, I can’t recommend Hilly highly enough.

Hilly will put you at ease and whip the carpet from under you in equal measures as SHE gets YOU to probe yourself. She has such a great awareness of what buttons to press and what to ask, to challenge you in both your work and personal life.
If you want to get the very best out of you I would highly recommend you give Hilly a call.

Hilly is simply amazing.
Through my time with her, she gave me the tools needed to enable me to speak more freely, with confidence and clarity in my mind.
I was sceptical at first, thinking Hilly was some sort of mind reader, I can neither confirm nor deny that she is, but either way Hilly managed to get me to open up and talk about work, life and other things without me even thinking twice.
I still use the tools given to me by Hilly in my life now and I am definitely a better employee and person for it.

Thankyou so much Hilly for everything over the past 12 weeks, the support you provide is phenomenal.
I have learnt so much throughout this journey and gained confidence and skills to enable me to become a confident leader for my team and peers, I will continue to use everything you have taught me every day, which is going to help massively drive me for future goals.
You definitely are 1 of a kind, I am going to miss our sessions and workshops.
I honestly could not think of a better person to do these sessions with, you are the best :-)

Fantastic Experience
As others have said I was a little sceptical at first, but soon realised this wasn't the same as other courses I have attended previously.
Hilly has given me improved skills to lead my team and manage upwards, This alone will help me engage others around me.
I found Hilly to be great fun and supportive and I have learnt a lot from her.
I would definitely recommend Hilly.

I can’t speak highly enough of Hilly. I embarked on the coaching with some trepidation, not knowing what to expect, but Hilly immediately puts you at ease with her manner & she’s incredibly engaging with the methods she employs. The face-to-face team sessions were great fun & undoubtedly helped us bond as a team.
I genuinely feel that I have new tools in my locker & am already using some of the techniques with colleagues & external partners to great effect.
I wouldn’t hesitate in recommending Hilly to any organisation.

Thanks Hilly. Starting on this journey I did think it was just another one of those corporate training experiences and why do I need to go etc etc. However my mind was very quickly changed and I can honestly say I have now learnt new techniques and leadership skills that will allow me to improve myself as a leader and Manager of a Team. As well as this the sessions were great fun and most importantly I got to bond and got to know my colleagues more closely that will make us a stronger Team. Thank you

I was sceptical at first as I wasn’t sure what to expect! Hilly, from Bounceback put all of that at rest after our first session. Hilly has a whole host of experience and advise on developing your team as well as yourself.
Bounceback has been enjoyable, engaging and well worth the time. My Team are already starting to feel the benefits from the coaching I’ve undertaken.

The level of support received from Bounceback is exceptional, Hilly has supported me to grow, focus on what is important and where I can make the biggest differences to my development and support my team.

The leadership coaching program has provided me with tools to strengthen my leadership to my team and aligned myself and my peers to strengthen us as a team. I don’t think this would have been possible without the support of Bounceback.

Thank you so much Hilly for being such a lovely, supportive and caring person. I am so grateful for your help in finding my motivation and drive again. We have worked through some core skills and I could not be more grateful with the outcomes! You are a wonderful person and I wish you all the success you deserve x

Hilly has been working with me over the past 3 months and has opened my eyes to another way of working. I was already very new to the role and to have Hilly working beside me has been nothing short of a blessing. She is supportive, motivating, looks to get the best out of you and there isn't a kinder, more interesting person I could ask to do this with. She has helped me progress in the short time I have worked in my current role and left me a fresh mindset which is going to drive me to do great things in the future, thank you so much!