Boundary Mill Stores Reviews 179

Visited the Shiremoor store.
The store is nicely spaced out with a good choice of products.
The toilet facilities are immaculate.
The cafe is clean, pleasant and spacious.
Overall it's a very nice store to visit and has good parking facilities.

Extremely poor experience at Boundary Outlet Walsall (18 March 2026, ~10pm).

A simple return of faulty items became unnecessarily difficult due to dismissive, unhelpful staff who lacked basic professionalism. I was ignored, spoken over, and even called “rude” by an employee.

Staff misrepresented faults I had clearly shown, delayed the process, and made no effort to assist. The overall handling was chaotic and uncomfortable.

The situation caused significant stress and anxiety, which is completely unacceptable for a retail environment.

While the manager later admitted the service fell below standard, no meaningful accountability or resolution was offered.

Very disappointing — serious improvements needed.

Traveled 30 miles each way to this place. Leaflet said had Jaeger and Whistles brands, but it did not. What a waste of time and petrol. Plus advertises 3 restaurants, but only has one. The others are a chippy at the end of car park and ice cream "restaurant' is a hut outside door. Had food here, jacket potatoe and chilli. Which was tasteless and raw in middle. Avoid, unless you want the cheap tacky brands it stocks.

Appalling customer service. Tried to buy 2 items which were both labelled as ‘2 for £20’, but the cashier rang them up at full price and would not honour the discount. Tried to tell me that the offer didn’t apply (it did) and basically shrugged her shoulders. Walked away without the items - it’s not the cost, it’s the principle.

Bought pair of Skopes trousers at Sheffield. Identical trousers other than waist size were on the same rack, but at 3 different prices! Largest waist size at lowest price £52, smaller waist size £62, smallest waist size £65!Complained to Manager who said “there must have been some mistake” He agreed to sell us the smallest waist size for £52, potentially saving us £13. We think this is a deliberate rip-off

Placed an order with pavers shoes, to be collected at the boundary mill store in walsall. 2 items were ordered on the same day... ( 1st jan 2026) I received an email on the 5th jan, to say 1 of the items had been delivered to store. Thought i might as well wait till the other order comes in before collecting... Phoned boundary mills on 6th jan, as i knew both items were despatched same day... Was told by a member of staff, " not come in yet, could be 7 days.." (pavers website says 2-4 days) Told this to the member of staff... was told - " could be the weather"... so left it there.
Next day rang up pavers helpline,who told me both orders had been delivered to store, and she contacted boundary mills walsall , less than 30 mins later, i had a email to say order was ready for collection... One thing i do not like is people lying to me.... Both these orders had been there since monday.... 2 wasted days waiting..... boundary mills walsall, you have lost my business....

I always enjoy a visit here, we visited on Boxing Day and thankfully not too busy, I got a few items in the sale, there could have being more staff on the checkouts though, 10 mins wait and 2 staff serving.
We always visit the cafe for food which is always nice and the toilets are plentiful and clean.
There is lots of disabled parking but can still get very busy.
I will back (Colne) before my holidays.

Another awful trip to boundary mill walsall awful customer service staff standing around gossiping with eachother instead of helping customers arrogant behaviour from staff so rude towards customers and some on their personal phones doing NOTHING absolutely shocking gone downhill it’s not what it used to be!

Why do they not have more staff at the checkouts , 15 min wait and only 3/4 tolls working , really poor as lots of staff in store doing nothing

Terrible place the clothes are supposedly designer brands but no one seems to have heard of them. We went in the restaurant had a Scone which was like a cricket ball and was served with all the panache of British Rail. Definitely won't ever go back.

Awful customer service mom purchased a pair of pyjamas and they were odd sizes although hung and secured together. She is disabled aged 86 and they expected her to go back to Walsall from Cannock to return them for a refund. Appalling customer service way below expectations and entirely the fault of the store. Would never use again

Visited the boundary Mill store at Grantham. What a disappointment. They have lost a lot of their former suppliers e.g Phase Eight, Kaliko, Hobbs etc. now the ground floor is mainly menswear. Will not go there again.

Walsall store: plenty of free parking, great layout of good value clothes and homeware, Store clean, light and welcoming. Staff very helpful.
Growing queue at pay desk with only two assistants but on asking if more staff were able to help, the situation was quickly rectified.
A particular thank you to Debbie in the shoe department. Her persistence and knowledge of the stock available, helped find exactly what I was looking for. I observed her helping others in the same way. Thank you.

Visited with my husband who needs wheelchair assistance. Excellent parking near the front door, wheelchair ready for me. Great range of items, got everything I was looking for. Fabulous coffee and cakes, only slight problem was the air conditioning which made it a little uncomfortable for my husband who has difficulty keeping warm. Also, the dropped kerb for wheelchair access is placed right on a manhole cover, making it difficult to manoeuvre the wheelchair, but otherwise top marks

Boundary Mill Café – disappointing customer experience
Queued for food today and struggled to find anything that suited my dietary choice (I avoid carbs). Jacket potatoes were on offer with salad and a choice of fillings, so I politely asked if I could have just the salad with the filling, no potato. I made it clear I was happy to pay the full price (£7 for the jacket plus salad).

I was told this wasn’t possible. Apparently, “salad is available to buy,” yet there was none visibly available, and I still wasn’t allowed to order salad only. The only option offered was to purchase the full meal and throw away the potato. Wasteful and illogical.

In the end, I gave up, grabbed a coffee, and skipped lunch. Some staff were pleasant, but others really need proper customer service training. A frustrating and unnecessary experience.

What a lovely customer shopping experience I enjoyed today at Boundary Mill Walsall!
I was shopping for several items and was helped throughout by Lindsay, Yvonne and Tina to successfully find them,
I was treated every time as a special, valued customer with warmth, care and professionalism.
Gemma, Kathy and James at tills were welcoming, efficient and professional.
I also had a satisfying experience in the Cafe!
All in all what lovely, caring teams you have ensuring Boundary Mill customers enjoy the best shopping experience possible!

On the Pavers outlet at Boundary Mill Walsall, it really is 5 stars for all the staff. Especially Gurmit, who has sold us handbags, boots, slippers and shoes many times. Brilliant service.

Not a complaint more of an inconvenience.
We visited our local Boundary mills store on Sunday, walked into the store at just turned ten am.
We knew what we wanted to buy and just as we were about to select the items and go to the checkout it came over the tannoy that the tills won't be opening till 11am. This caused a problem as we had no intention of standing round for what was then a 50 minute wait plus we had better places to be so we came home empty handed, a wasted trip. The vast majority of traders open their tills very soon after opening on Sunday with some opening them at 10:30 but I have never come across a store who's tills don't open till 11, so that day they lost our business.

We went for lunch at the Bannisters Restaurant x we were so excited for this menu and chose starter and main and a glass of wine . The starters came in 10 minutes and then after another 45 mins we asked had wr been forgotten on mains . Lady said no we were 3 rd in queue in kitchen and wouldnt be long . After another hour wr asked again to boy and said have we been forgotten for a salad and a cheese pie n chips he looked embarrassed and said yes sorry they are going to do it now . Another 7 minutes till we got our dinner ! Wine was finished and lady apologised and said it was because we ordered at 1 pm x the thing is the restaurant was no where near full when we arrived and was empty when we left . So we had been forgotten and at the till on paying £50 bill they were only sorry and basically told us we had not been forgotten just very busy . No free drink or discount for the wait and the pie was more pastry than cheese and ine small soda bread with salad . Very dissapointed with service . Could ve said they were busy and going to be a long wait . But no one else had a long wait they all ordered after and left before .

My wife bought a Scarf and when we got home we found it still had the security tag attached. So we had to go back to get it removed. On entering the store I encountered the security guy who was really helpful and friendly he told me to mention it to the manager and they compensated me for our inconvenience. Absolutely fantastic customer service well done Newcastle Boundsry Mill.