Bouquetsbypost Reviews 

1,074
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 560 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wonderful selection of fresh flowers and gifts that consistently arrive securely packaged and in pristine condition. Many people find the online ordering process extremely straightforward and convenient for sending thoughtful presents to friends and family members. Purchasers frequently note smooth transactions and timely arrival dates for scheduled celebratory events. Some reviewers were not happy with significantly delayed postal deliveries and flowers arriving wilted or damaged after transit. A few other people also felt that missing cards, unexpected color substitutions, or incorrect delivery addresses completely ruined their special occasions.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed delight with fresh blooms that... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting completely smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers report receiving fresh,... See more

Service

Users describe ambiguous interactions with service, highlighting exceptional experiences where consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more

Rated 3 out of 5 stars

Further to my negative review sent on Monday I have now received an email apologising fo the service and flowers. I sent photos etc and they have agreed to send a further bouquet. I am grateful and no... See more

Rated 3 out of 5 stars

Flowers were bought for my sisters birthday as she lives a distance away. They arrived a day late at 10pm in the evening!! No birthday card in the flowers as was expecting. When I rang to complain I w... See more

Rated 4 out of 5 stars

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but l... See more


Company details

  1. Flower market
  2. also in
  3. Florist
  4. Flower Delivery

Written by the company

Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.


Contact info

3.2

Average

TrustScore 3 out of 5

1k reviews

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1-star

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Hasn’t replied to negative reviews

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3.2

All reviews

(1,074)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID!!

I ordered a bouquet for my daughter's graduation. It was delivered after the graduation. I had to go to the supermarkets early in the morning of her graduation to find flowers. When I ordered it didn't say it would have been delivered late. It gave me the option to select the date I wanted. The bouquet was smaller than what was showed on the website. Very disappointed. I also put in a complaint but nothing was done.

order ID: BBP135662

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Ruined Occasion

I ordered a Personalised Greeting Card and Pink Snow White Bouquet on a Saturday and paid for premium Monday delivery to mark a colleague’s return to work. The order didn’t arrive until Thursday afternoon—Three days late with dead flowers, forcing us to buy a backup gift.Tracking showed they didn't even hand the bouquet over to Royal Mail until Monday, the day it was supposed to be delivered. When I complained, customer service made excuses about weekend order delays, even though the website explicitly let me select and pay for Monday delivery. Completely unreliable service. Order ID: Order #BBP135384

17 September 2026
Unprompted review
Rated 2 out of 5 stars

Hi i ordered flowers and a balloon the…

Hi i ordered flowers and a balloon the tues for my wifes birthday on fri the flowers didnt turn up until sat afternoon and the balloon was flat it gave us a day we wanted them delivered then didnt turn up so whats the point of that so thats why you only got two stars .

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful selection of Bouquets, great customer service

Wonderful selection of Bouquets at very reasonable price. Often further discounted. I made a mistake with an order which meant my gift of flowers could not be delivered. The customer service were quick in responding and extremely helpful redelivered flowers at no extra cost. I don't often write reviews but because of there jester of goodwill they definitely deserve a mention

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Flowers were not delivered according to…

Flowers were not delivered according to the terms. A photo was taken of a box out on fhe public roadway as proof of delivery. All this showed was proof of non delivery. Refused a refund and no flowers received for Mothers day. Very disapointed to say the least

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Would think twice

I ordered two bouquets one was for my sisters
birthday i was not kept up to date on the delivery i was not even sure it was going to turn up the second delivery i got updates. I was very disappointed with the bouquet as it looked nothing like the picture!!
I have photos but cannot attach them. I have been ringing and emailed but no reply from phone leave a message NOTHING!! Email NOThing. So no way to make contact!!!

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

If a zero, I would give them that as a rating! Having ordered a bouquet from this company, not delivered to correct address. Once I saw the R. Mail delivery photo, I contacted the company to tell them not delivered to my daughter's home. I have had no reply! Cannot reach them on the telephone as "Customer service busy" after 6 calls, left a message for call back, nothing, First and last time purchasing from this company. I will contact my bank to get my money back if they don't respond by tomorrow to me

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

A bouquet was ordered as a 50th Anniversary gift.
The bouquet arrived a day late.
Unfortunately it was largely dead.
Yellowing stalks, yellowing leaves and flowers with the petals dropping off.
One only had two petals still clinging on.
The company were contacted by email ( it's simply impossible to call them, despite having a number to call on the delivery packaging)
After a month and despite having photos of the dead and dying bunch these scammers refused point blank to make a refund claiming that there was nothing wrong with the delivery.
Naturally I shall be contacting my card company and claiming a refund from them.
Buyer beware.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. Clear ordering advise. Wonderful array of gifts to go with such a choice of flower bouquets. Arranged delivery date and time and all went well.
Shall not hesitate to use them again shortly.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

Have ordered at least 6 bouquets from…

Have ordered at least 6 bouquets from this company and last one I received was half dead next day. I sent one to friend 13th august and she said half had died next day. Complained to company and they sent apologies and asked if I'd be happy with replacement. My friend hasn't received any replacement. Will not use them again.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered flowers from this company and…

I ordered flowers from this company and I received the small bunch instead of the big bunch that I paid for sent email s to them and they said that I had received the correct flowers I was not happy with them so I wrote a review on their own website and they didn't even post it all there reviews are positive and 5 ⭐ there a joke keep away from them

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I was organising a birthday celebration…

I was organising a birthday celebration for my seven year old grandson. I ordered a bouquet of flowers and a brightly coloured birthday balloon to arrive on the day of the party.
Instead l had no delivery on the designated day. The flowers and the wrong balloon arrived a day later. The balloon that was delivered was black with gold patterns. The balloon l had ordered had been white with primary coloured stars. I was unable to have flowers on the day of the party and the balloon when it did arrive, was unsuitable a little boy.
I contacted the company about this situation but never received a response. I will not be ordering from them in the future. Very disappointed and spoilt my birthday preparations.

28 June 2026
Unprompted review

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