BHP - Bournemouth High Performance Reviews 93

I have been told the deposit is refundable if I change my mind. For personal reasons, I couldn't make it to see the car and asked for a refund back. The seller started lecturing me and being rude that he did overtime to get the car ready, and he's not going to give the money back. When I said i would come to see the car, he told me, " You either come to pick up the car or you won't see your deposit back."
To clarify your point of view and timeline,
1. If you check your first voicemesage, you can hear me asking for a video presentation because o can't get to you in time.
2 after I called, you told me you're too busy to do a 10 min video, At that point, I have said I will look for another car closer. I never said I had bought another car!! From this point, we had an argument where we were getting nowhere.
3 After 2 weeks, I have called you back to apologize and explain why I couldn't make it in time and if we can rearrange an appointment to see the car, at that point you said something along the lines, "you either pick up the car, if you don't like it you can't change your mind now". That's unacceptable and means that your affirmation that "if I don't like it you can get your deposit back" is a lie.
4. You justified keeping the deposit because you had done overtime to get the car in good condition. At what point have I pressured you to get the car ready sooner??

There's no terms and conditions on your website. If I were a potential customer, I would stay clear from garages that get happy for stealing 500 pounds like BHP and look at a reputable dealer. Good bless!

*I apologized for the misunderstanding, and I asked to cone over and see the car because I haven't made a purchased yet. Your reply was that there's no changing my mind if I don't like the car, you either come to pick it up or not.
You don't have any terms and conditions on your site and I can see you make the rules as you go. Bragging doesn't mean you're right.

Found the car with the spec I wanted but living in Nottingham it was a bit far. Having never bought a car without physically seeing it I was a bit nervous. The team at BHP were excellent and I need not have worried. Descriptions and a video were good and delivery simple. Highly recommend.

Incredible service from the guys at BHP. Brad was patient and throughout out the whole buying process the car has been amazing they are truly a great company

Really good guys, always pick up the phone and speak. Had a slight issue with the car I bought (not their fault, turned out to be a common fault with the car), got it back to them, they sorted it and got the car back to me that day, which is pretty impressive considering I'm 170 miles away! Thanks for your help and would highly recommend.

Great service , smooth and efficient

Just wanted to say thank you to the guys at BHP for sourcing me a car with the spec I wanted, I’ve had real headache trying to find it in the colour I wanted too but they came through, The car was very reasonably priced considering the massive spec and the whole deal from start to finish was easy and comfortable. Communication was great throughout too. Cheers guys will highly recommend you to anybody in the market for a new performance car. All the best!

Chose BHP for my Mercedes EQC as they are local and had a good reputation around the area. Service was great would highly reccomend

Really happy with my new car from BHP. Dealt mostly over the phone and when arrived car was exactly as described. Would highly recommend

Very happy with my vehicle purchase. I got swindled on my last one, so dealing with Tom at BHP was an absolute pleasure.
He made things easy and comfortable from the outset.
Cheers guys

Iv’e bought 2 vehicles from BHP, that should say something! The service is great. No hassle whatsoever.. I work away most of the time but the made no difference, all the details were sorted for me while I was away … I just had to sign and drive the vehicle away when I got back to town .. would recommend !!

Fantastic experience from beginning to end. The guys at BHP made it so easy to test drive and decide what I wanted with no pressure put on me to buy. Very happy with my new car and wouldn’t hesitate to use again.

Good service, always a quick response to questions and queries. After sales service top notch, I’ll be recommending BHP to friends and family.

Both the sales staff and the aftercare post purchase of the car were amazing!! Came in with a couple of ideas of what I wanted and ended up coming away with the perfect car. Can't recommend the company any more highly and if your looking for a trustworthy garage to buy your next car this is the place. Will 100% return in the future!!!

Went to BHP to find my next car and was delighted with the service I received from Brad. He was super knowledgeable and was able to answer every question I had which led me to buying my new BMW. Thank you so much for all of help, I felt like such a valued customer and Brad and the team went really above and beyond to help me.

Great experience buying my car with BHP, traveled quite a distance and pleased the car was exactly how described when I arrived. Thanks to Brad, Ben and all the team

I cannot recommend this dealer highly enough. Having purchased some 50 cars in my lifetime for myself, my wife and children, I have to save the whole experience of buying my BMW X2 from Brad at BHP was exemplary. The car was exactly as described. More than happy to take me on a test drive in both X2’s they had in stock so I could make an informed decision with absolutely no pressure or hard sales techniques. The after sales service was also second to none. I have complete trust with this garage and will be returning without hesitation. If you are looking for a prestige or high performance car then look no further. BHP are without doubt top of my list. Thanks again guys.

I have bought all my vehicles through BHP over the last 7 years . Service impeccable and I cannot fault their attention details. Highly recommend using them.

Fantastic staff, all very welcoming, great selection of cars all at good prices.

Great company to deal with! Very helpful and knowledgeable team, right from the start they were happy to answer all my questions and even sorted out delivery of my new car! Would highly recommend.

Tom and his team were really accommodating.
I had an idea of what I wanted and they helped me out and delivered.