Ordered on the 20th of July to receive 11th Aug. I hadn’t received a dispatched email so contacted to see if everything was ok. The lady said she didn’t have my order. That it didn’t exist. The money... See more
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Ordering was straightforward, delivery on time, excellent packaging. While the balloon display was lovely, the large number balloons sadly didn't last at all. One was deflated by the end of the first... See more
Company replied
Ordered three big number balloons for a family birthday (1,0,0!!) They were delivered on Thursday, we drove them to Mancheter from London on the Friday, and they were still perfect on Saturday. I've n... See more
Company replied
Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so s... See more
Company replied
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.8
Great
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Poor inflation
Unfortunately the balloons were poorly inflated
Upon arrival one set were already struggling to rise above floor level
Having received your balloons before they stayed buoyant for at least five days but not this time
23 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi there Penelope,
We’re sorry to hear that your balloons were deflated and that you were left disappointed. We never want our customers to be unhappy with their balloons.
Sometimes, a tiny slow leak occurs, and though we do our best to quality check all our balloons before they leave us, sometimes things like this can get missed.
Unfortunately, you didn’t let us know there was a problem which we might have been able to rectify if you had let us know before leaving a review. We do put instructions on the care leaflet about what to do if there is a problem.
We hope the rest of the balloons we're still enjoyed. We hope you have a great Halloween!
Kind regards,
Sophie
Reply from Box Balloons | Helium Balloons Delivered
Hey Lesley, thank you for leaving us a great review! We hope the recipient had a lovely birthday. Thank you for ordering, and we hope you choose us again!
Reply from Box Balloons | Helium Balloons Delivered
Hey Evgen, thank you for leaving us a great review! We hope the balloons went down a treat, and thank you for ordering from us! 🥳
Quick delivery
Balloons have been delivered on time booked and looked absolutely awesome.
22 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Leva, thank you for the great review! We hope the balloons were received well, and we hope you order from us again :-)
Excellent although did send the order…
Excellent although did send the order twice!! Thankfully I wasn't double charged!!!
17 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Alison, thank you for the great review! We hope you choose to order from us again, and we're glad the balloons were excellent. 😄
Excellent quality balloons
Arrived on time, beautiful balloons, excellent customer service. Will be ordering again.
17 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Fatouma, thank you for leaving us a great review! We hope the balloons were loved and you choose to order from us again.
GREAT SERVICE
First time ordering from Box Balloons, the service was great, from the ease of ordering to the delivery i was kept informed of where my package was and when it would be delivered, so very happy and will buy again in the future Thanks
17 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're so glad you found the process great and we really hope the balloons were loved by the recipient! Thank you for taking the time to leave us a review, and we hope you order again soon.
Excellent from start to finish!
I have not used Box Balloons before but based on previous reviews I thought I would give them a try.....a fab decision.
The ordering process was very straightforward, updates provided and balloons delivered promptly.
When I am next in need of balloons I will not hesitate to use thus company.
15 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Sue, thank you for taking the time to leave us a fabulous review! We're glad the whole process was great, and we hope the balloons were enjoyed. Thank you for your order and we hope to see you order again soon!
Great balloons delivered on time
10 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Jeanette, we appreciate you taking the time to leave us a fabulous review! We hope you order again soon, and thank you!
Easy smooth process from start to…
Easy smooth process from start to finish.
Balloons arrived next day and really pleased with them and the quality. Would definitely buy again!
3 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Rachel, thank you for leaving us a great review! We hope the balloons went down a treat, and thank you for ordering from us! :-)
Really good delivery updates and…
Really good delivery updates and balloons were terrific !!!
3 October 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Logier, thank you for taking the time to leave us a fabulous review! We're glad the balloons were great, and we hope you order again from us soon :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey, we hope the balloons went down well and that the recipient was thrilled! We hope you order from us again soon, and thank you for taking the time to leave us a great review :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey Louise, it's great to hear you were really pleased with the balloons and the delivery! We hope you choose to order from us again, and thank you or taking the time to leave us a great review :-)
Value for money
Value for money, efficient, great product. I'm really happy with this service and the recipient was delighted.
24 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Miriam, we're glad to hear the balloons were enjoyed and you were pleased with the service! Thank you for leaving us a fabulous review. We hope you order from us again soon.
Best Balloons Ever
Have sent these balloons twice to grandchildren living in the United Kingdom. Living in New Zealand, it gave me so much pleasure to see the delight on my grandsons faces. Delivered on time, very easy. Would thoroughly recommend this product and business.
25 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Fiona, that's so lovely to hear! We're glad your grandchildren always love the balloons and that they go down so well. We truly love it when our balloons bring joy and smiles.
Thank you for taking the time to leave us a great review, we hope you order for the next celebration! :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey! Thank you for the great review. We're so glad your child loved the balloons. We hope you choose to order from us again. :-)
Really good balloons
Really good balloons. Disappointed spaceman balloon was not a available, so was asked to choose replacement or refund, this was the day before delivery! I was charged extra £8, through no fault of my own because of having to change balloon. NOT AMUSED!
24 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Kathleen,
We’re glad you still loved the balloons. We hope the recipient had a fantastic birthday.
We're sad to hear you were disappointed about the Spaceman balloons. Unfortunately, as it was explained, the batch was faulty, and we didn’t want to send you a balloon that was likely going to deflate in transit.
We offered you a full refund or the ability to choose a different display. You had originally ordered a 3-balloon display and chose a replacement display of 5 balloons. It would only be fair to charge you the price difference as you had chosen a display with two extra balloons.
If you were not happy to pay the difference and let us know, we would have been able to offer you a smaller, less expensive display or a full refund.
We hope the balloons were still loved and you choose to order from us again in the future.
Kind regards,
Sophie
Balloons delivered promptly and in…Fast and Fantastic.
Balloons delivered promptly and in perfect condition.
16 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey, thank you for taking the time to leave us a perfect review, and thank you for ordering! We hope you choose to order from us again 😄
Very helpful
Delivered on time ,contacted when problem and sorted.
Saw photos and very very pleased as was the receiver.
A big thank you and will definitely use again. 😀👏
12 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey, we're so glad the balloons were loved! Thank you for taking the time to leave us a great review, and we really hope you order again soon. :-)
Balloons were amazing
Balloons came relatively quick, really handy as they’re inflated in a box with weights. An amazing touch for a birthday
12 September 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Bethany, thank you for the great review! We hope the balloons were received well, and we hope you order from us again. 🥳
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