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Boxmove Reviews 11,621

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TrustScore 5 out of 5

5.0

Logistics service
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Review summary

Created with AI, based on recent reviews

Considering 2,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the smooth delivery process, clear communication, and careful handling of products. Reviewers are particularly impressed with the prompt arrival times, accurate updates, and the overall ease of arranging collections and deliveries. The company's commitment to keeping customers informed through texts and calls is also highly valued.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the staff as... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Delivery service

Consumers consistently report positive experiences with the delivery service. Many praise the excellent... See more

Product

Clients share positive opinions on product. Customers consistently praise the careful handling of items, with... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, concise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed my old sofa going, but don’t drive to take to the tip. Did abit of online searching for a collection service and used sue ryder charity and was glad it would be going to a charity and someon... See more

Rated 5 out of 5 stars

Really good service and communication frim Sue Ryder/Box Move would definately use them again. Kept me informed of collection time via text and app and a couple of nice chaps turned up to collect

Rated 5 out of 5 stars

This was the second time I had donated furniture to the Princess Alice charity by having it collected. It is easy to book a collection on line and you are asked to upload photos of donation items whic... See more

Rated 5 out of 5 stars

Davide & Tom were brilliant. They went above and beyond to help us today. Kind, professional and efficient. They are a credit to your company and I hope they are recognised as such

Company details

  1. Logistics service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Delivery Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service. Booked the donation pick up 2 days ago and it was collected this morning. Smooth and efficient system.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had a tracker which was spot on but they let us know when nearly here. Timings were correct. Polite and efficient staff and hardworking from the sounds of it. Great service.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The delivery men were great 👍

The delivery men were still at my flat when I got home from town. A fire engine was blocking the exit to the carpark so the delivery driver had to wait until it had left. before carrying the bed base upstairs to my flat. A job Well done ! Thank you Boxmove 🌟🌟🌟🌟🌟

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy to use , was kept informed and they arrived in my allocated delivery slot . Polite and friendly

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Boxmove collected 3 items of furniture from me on behalf of Sue Ryder. Easy to arrange, good communication on pick up date and time. Very good service

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Really pleasant

Really pleasant, polite and professional delivery men. I was given a day and time slot for delivery and received a message on the day telling me a time frame.

6 April 2026
Unprompted review

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