Boxomatic Ltd Reviews 32

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

An order for a quantity of packing boxes for moving was made, and delivered within timescale. The boxes themselves were of the quality described. As always, you can rate the quality of a company wh... See more

Company replied

Rated 5 out of 5 stars

Really fast shipping and great customer service, I got a call about a mistake in the listing but the staff on the phone was polite and genuine in making sure that that was ok with me. Everything was... See more

Rated 2 out of 5 stars

The cardboard quality is very poorly. I ordered 2 walled boxes (5 layers of paper) but it's sturdy is the same as the single wall boxes have. Very sad! I had similar boxes before and I changed the sup... See more

Rated 5 out of 5 stars

Had a nightmare on amazon with delivery and comms, ended up being returned to sender after being sent to a completely invented address. Contrastingly Boxomatic were easy to reach on the phone and deli... See more

Company details

  1. Packaging

Written by the company

'The “Boxomatic LTD” is driven family owned business. The Boxomatic manufacture / trade / sell Corrugated Packaging products online for the past 5 years based in Bradbury, Stockport. Our aim is to introduce more packaging products in near future. We are currently offering over 500 packaging products throughout our website. We have an extensive range of single wall / Double wall cardboard boxes (White / Brown), BDC and BDCM boxes, Strong / Heavy duty boxes, Extra Long boxes, Archive boxes, Stationary boxes, Postal boxes, pallets and many more.. WHY CHOOSE US? ✅ Your success is our success ✅ We enjoy and take pride in looking after our clients ✅ Choice of more than 500 highest quality packaging products'


Contact info

3.8

Great

TrustScore 4 out of 5

32 reviews

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Rated 4 out of 5 stars

Would use again

An order for a quantity of packing boxes for moving was made, and delivered within timescale. The boxes themselves were of the quality described.
As always, you can rate the quality of a company when things go wrong.
The order was slightly short due, we suspect, to an error by the manufacturer. However, a refund was issued in good time by a responsive customer service agent.
One gets the impression that this is a small company with a small but dedicated staff. It's not a product that I would be ordering on a regular or frequent basis, but if I were ever to want a quantity of packing boxes again I would certainly look at this company.

12 May 2023
Unprompted review
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Dear Codrington Codger,

Thank you for taking the time to leave a review of our business. We appreciate your feedback, especially your kind words about the quality of our packing boxes and the responsiveness of our customer service team.

We are always working to improve our products and services, and your feedback helps us to do that. We are glad that you were satisfied with your experience, and we hope to continue to earn your business in the future.

We understand that it can be frustrating to receive a shipment that is not complete. We apologize for any inconvenience this may have caused you. We have investigated the issue and have determined that the error was made by the manufacturer. We have taken steps to ensure that this does not happen again.

We are glad that you were able to resolve the issue quickly and easily with the help of our customer service team. We value your business and we want to make sure you are satisfied with our products and services. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you again for your feedback. We value your business!

Warm regards,
Team - Boxomatic Ltd.

Rated 5 out of 5 stars

Great service

Was actually able to speak to a human regarding my order, which really helps

1 April 2023
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Dear Christine Tribe,

Thank you for taking the time to leave a review of our business. We appreciate your feedback, especially your kind words about being able to speak to a human regarding your order.

We understand that it can be frustrating to not be able to get in touch with a real person when you have a question or concern. We are committed to providing excellent customer service, and we are glad that you were able to get the help you needed.

We are always working to improve our customer service, and your feedback helps us to do that. We are glad that you were satisfied with your experience, and we hope to continue to earn your business in the future.

Thank you again for your feedback. We value your business!

Warm regards,
Team - Boxomatic Ltd.

Rated 5 out of 5 stars
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Dear Karen,

Thank you for taking the time to leave a review of our business. We appreciate your feedback, especially your kind words about our sturdy boxes and fast shipping.

We are always working to improve our products and services, and your feedback helps us to do that. We are glad that you were satisfied with your experience, and we hope to continue to earn your business in the future.

Thank you again for your feedback. We value your business!
Warm regards,
Team - Boxomatic Ltd.

Rated 5 out of 5 stars

Fantastic company

Fantastic company . Speedy delivery and excellent communication.

24 March 2023
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Dear Abi,
Thank you so much for taking the time to review us on Trust Pilot! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our company.

We take great pride in providing speedy delivery and excellent communication to all of our customers, and it's always gratifying to know that our efforts are recognized and appreciated.

We are committed to maintaining the high level of service that you have come to expect from us, and we look forward to serving you again in the future. Thank you once again for your valuable feedback and for choosing to do business with us.

Warm regards,
Team - Boxomatic Ltd.

Rated 5 out of 5 stars

Delivered on tim

Delivered on. Time as promised.

1 February 2023
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Thank you so much for doing business with us. Feel free to let us know if there is anything we can do in the future to make your life easier.

Regards
Team - Boxomatic Ltd.

Rated 5 out of 5 stars

Excellent service and quick dispatch

Excellent service and quick dispatch. Highly recommended

9 December 2022
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Thank you so much for doing business with us. Feel free to let us know if there is anything we can do in the future to make your life easier.

Regards
Team - Boxomatic Ltd.

Rated 5 out of 5 stars

This company worked really hard with us…

This company worked really hard with us to find a good solution for an oversize box requirement at a fair price. Highly recommended!

10 June 2021
Unprompted review
Boxomatic Ltd logo

Reply from Boxomatic Ltd

Thank you so much for leaving such an excellent rating. Thank you so much for doing business with us. Feel free to let us know if there is anything we can do in the future to make your life easier.

Regards
Team - Boxomatic Ltd.

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