Boxtails Reviews 59

One star so far.
I placed an order via Tesco Clubcard on 30th July, it's now 12th October & I have not yet received anything. I logged into my account a couple of weeks ago &, using the online messages, asked when I could expect to receive the goods, no reply so far.
I have asked the same question today...

I am so surprised with some of the reviews. I think Boxtails are great
Delivery is prompt
Lovely packaging
Super delicious cocktails
🍹 Love them
They make great gifts but I struggle not to drink them myself 🤫

DONT BUY AS A GROUPON DEAL

I BROUGHT FOR MY HUSBAND THE EASTER BUNDLE

BEEN EMAILING THEM FOR a FEW WEEKS NOW. AND CANT REDEEM VOUCHER AS NO LONGER DO EASTER BUNDLE,SOMEONE KEEPS EMAILING SILLY IDEAS THAT DONT WORK. THIS ISNT THAT CHEAP EITHER ,GOT SOME GREAT COCKTAILS THROUGH SERVED ( AND MUCH CHEAPER) AND THROUGHLY RECOMMEND THEM.
I BROUGHT THIS FOR MY HUBBY 22ND MAY.
BEWARE

Finally delivered today, 8 days after I placed the order.
It was intended as a birthday gift for someone - for yesterday. Missed.
According to their shipping terms this should have arrived in plenty of time else I would not have ordered it.
See pages/shipping-and-delivery
I had to ask where the delivery was twice before it arrived.
Poor service. No compensation offered. Left with a bad impression of boxtails.

Same as others found. Not despatched in the time stated on the website. Cocktails tasted good though and delivery expedited by customer service when I complained.

Just wanted to share my own experience so others can be aware.

On Boxtail's website it says ''Order processing:
We process all orders Monday to Friday. All orders received by 5pm will be processed for dispatch and shipping the next working day. Orders placed over the weekend or on bank holidays will be processed on the next working day.''

My order was placed on 7th June, thinking there would be plenty of time to receive before 18th for a father's day gift. Even till today which is 14th June, my order still has not dispatch yet.

Email customer service on 12th asking for update as didn't hear anything since I placed the order. They reply very quickly and said my order should be dispatch either on 12th or 13th and also mention to me that even after it has been dispatched, it would still take up to 5 working days for me to receive after I expressed my concern of not going to be deliver in time. Customer service has no explanation of why they can't dispatch my order, also not sure why it would take up to 5 working day to receive.

This is indeed a very poor online ordering experience. Their customer service respond the emails very quickly but didn't resolve my issue and I still don't know when would I receive this order.

Amazing product! We love all of these cocktails :)

There’s no customer service. I sent them an email and never heard back. I noticed the subscription reply email address was a noreply@ address. The price you see isn’t the price you pay. Gift deliveries are advertised as £49 delivered. Then they charge you delivery.

The cocktails are nice. But they are priced at a premium. For that premium they seem low quality. They have images of nice foams and finishes but you can’t achieve these finishes with the kits. You’ll just get a monocoloured beverage.

At its core it’s fruit juice and alcohol packaged in plastic. For cocktails at home a cocktail recipe book and some simple ingredients could up your game significantly.

I have emailed customer service 5 times, as my order has not arrived after 3 weeks. I confirmed my address was correct after the first email.
The next 4 emails, trying to find out what has happened to my order, have not been answered.

Tasty cocktails, but frustrated by misleading information on the website. FAQs state "All of our cocktails are sold with a minimum of 9-months shelf-life". This is not true. The three boxes received today are BBE November 2023, so just shy of 7 months. Not particularly an issue, but I believe items should be sold as advertised. Also contradictory information in two different places on the website regarding delivery charges (have provided feedback but no response).

Please please do not waste your tesco vouchers on this company. No customer service. You can only email them they promise to help and then nothing

Awful company, extremely poor packaging and do not have the decency to reply to emails

No training in customer service. Problem using my tesco vouchers on website .. emailed .. no response. Put a message in Instagram then got an email reply. Could not believe what I was reading quote ‘it strikes me you just weren’t reading the instructions properly!’ Then ‘we will refund this time but *please* be more diligent in the future’ and more! So passive aggressive, rude and condescending. Lost a future customer. I suggest some Customer Service Training before you lose any more customers.

Amazing Variety!

Great variety, delicious and fun! Quick and easy to order! Fast to Arrive! would use again.

Fab cocktails. Bought for a weekend away with friends.

Flavours were amazing. Good quality rum (which is very important for me) and great gin and vodka (important for the rest of the group)

Definitely bar quality cocktails which is hard to replicate at home.

And great customer service.

Will definitely buy again.

Come in a nice box so look nice for a gift.

Good flavours and can taste the alcohol.

However, they are too small. I don’t have large martini glasses but looked like I was giving people short measures.

Nice for a change but wouldn’t purchase again unless they were larger.

I grabbed a box of cocktails for a friends birthday and they were amazing. Quite strong but that is a good thing ;-) and it came in a box ready to gift

Items received not as advertised. No response to emails or form on website.

Boxtails had a problem with delivery delays this Christmas but their customer set was great and they resent the two orders to go direct to recipients via yodel to get there for Christmas.

Terrible customer service. Place and paid for an order for Xmas. It did not arrive. Contacted them 5 times before they responded. No phone number on their website. Still not sorted so I requested a refund