BoxTree Reviews 

1,149
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Every part of the ordering system right down to delivery was excellent. The gift was a little something to cheer up a good friend who is going through a rough time & the gift did the trick - she loved... See more

Rated 5 out of 5 stars

Great company, products and service. Gift box looked lovely…. Just didn’t realise the sparkling wine was a very little bottle but, recipient loved it. Most definitely recommend and will be using a... See more

Rated 5 out of 5 stars

The Box Tree gift delivered to my door really made me feel "Someone Special". Beautifully packed with chocolate, organic tea and lovely hand cream - not only all of the highest quality but sustainabl... See more

Company replied

Rated 5 out of 5 stars

Looked through loads of gift box a d hamper websites before coming across boxtree. Much better choice of gifts than everywhere else and very well priced. Bought for a work friend who isn't well and is... See more

Company replied

Company details

  1. Gift shop

Information provided by various external sources

The home of good gifting, where every box you send gives back to good causes or helps to protect our planet for the future. Choose ready made gift boxes or create your own. Whichever you choose, choose to give GOOD gifts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,149)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dad was really happy with his…

My dad was really happy with his Father's Day present. It arrived on time.

23 June 2021
BoxTree logo

Reply from BoxTree

Thank you so much for your 5-star review Helen.
We are delighted that your dad was pleased with his gifts he received for Father's Day, and that they arrived on time.

Rated 5 out of 5 stars

Wonderful, thoughtful gifts with quick dispatch!

Ordered a pre-made box as a last minute idea and so I didn’t think it would arrive on time, but it was dispatched really quickly and arrived the next day… so my dad got to enjoy all his treats on Father’s Day! I was super impressed… and the box itself was wonderful! My dad loved it. Have already recommended Boxtree to lots of people!

23 June 2021
BoxTree logo

Reply from BoxTree

Fabulous! So pleased your ord!er was despatched so quickly for you, and that your dad was delighted with the gifts he received from you. We are so grateful for his recommendations as well. Thank you so much Anna!

Rated 5 out of 5 stars

Fabulous gift

Fabulous gift. My husband loved it

22 June 2021
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Reply from BoxTree

Thank you so much for your review Suzanne. We are all so pleased that your husband loved the gifts that you chose for him!

Rated 5 out of 5 stars

Fabulous gifts

Fabulous gifts, packaged beautifully and delivered quickly.

21 June 2021
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Reply from BoxTree

This is so lovely - thank you! We are so pleased your gifts were delivered so quickly, and that they were well received.
We look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent gift boxes

Was great to able to create my own box for a friends birthday. She loved it! Thank you.

20 June 2021
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Reply from BoxTree

Thank you for your review Clare. So pleased your friend loved the gifts you specially chose for her, for her birthday! Hopefully see you again soon!

Rated 5 out of 5 stars

Great items

Great item. Packaging is lovely. Arrived quickly.

20 June 2021
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Reply from BoxTree

Thank you for your order with us Emma. So glad you were pleased with your gifts! Thank you so much for taking the Time to write your review, it will be appreciated by the whole team.

Rated 5 out of 5 stars
BoxTree logo

Reply from BoxTree

Thank you so much for your review Jacqui. Our fulfilment team take so much time and care into packing every gift box, so they will appreciate your feedback.
We would love to see you again soon!

Rated 5 out of 5 stars

Flawless experience

Flawless experience. Box Tree set the bar high for online retail. Thank you!

20 June 2021
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Reply from BoxTree

We LOVE this! You are so welcome Sian. We are very pleased we could provide you with a flawless experience.
Thank you so much for your order, and we would love to see you again soon!

Rated 5 out of 5 stars

Great gift

Bought as a present for Father's Day. Liked the fact that I was able to choose the selection of goods myself. Dad loves it!

18 June 2021
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Reply from BoxTree

We are delighted to hear your dad loved the gifts you chose for him Elaine. Here at BoxTree, we are always trying to add that extra something special to make it feel like more of a personal experience.
We really appreciate you taking the time to write your review, and hopefully see you again soon!

Rated 5 out of 5 stars

Sent a gift box 'thinking of you' to my…

Sent a gift box 'thinking of you' to my daughter. She was very pleased, contents lovely and all looked good.

16 June 2021
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Reply from BoxTree

Thank you Belinda. It's wonderful to hear that your daughter was pleased with her 'thinking of you' gift box - this is such a lovely gift to receive. Thank you so much for your order with us, and taking the time to write your review!

Rated 5 out of 5 stars

I loved that I could build the gift box…

I loved that I could build the gift box myself- I especially liked that there were vegan options to choose too- excellent value and the recipient loved it!!!

15 June 2021
BoxTree logo

Reply from BoxTree

Amazing, thank you for your 5 -star review! We love our selection of gifts, and we are delighted that we offer something for everyone. It's lovely to hear the thoughts of the recipient about the gift box too, we are so pleased they loved it. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Amazing Customer Care

Chloe from customer service was so amazing! Royal Mail lost the BoxTree that was meant to be a birthday gift -not the fault of the company at all but they really looked after me so well and so promptly. Thanks, BoxTree!

15 June 2021
Unprompted review
BoxTree logo

Reply from BoxTree

You're very welcome Thomasin, thank you so much for your lovely review. We pride ourselves on our customer service, so your review will mean so much to all the team! I am so glad that both your recipients can now receive their lovely gifts from you. Hopefully see you again soon!

Rated 5 out of 5 stars

Lovely little boxes

Great choices, prices, nicely presented. A great way to send a gift to a loved one.

15 June 2021
BoxTree logo

Reply from BoxTree

Thank you so much for your 5-star review, and thank you so much for taking the time to write this. It really is appreciated by the whole team.

Rated 5 out of 5 stars

Very nice

Very nice, ordered a letterbox gift for a friend and she was very pleased!

11 June 2021
BoxTree logo

Reply from BoxTree

You are very welcome Victoria. And thank you for your 5-star review. It really is appreciated by the whole team, and we are so pleased to hear how happy the recipient was with her gift.

Rated 5 out of 5 stars

Sibling Special Edition gift box

I received a Sibling Special edition Gin box and was delighted. The packaging made the gift feel like a real treat, and the gin is truly delicious. If you want to make someone feel very special then this is the gift for you!

11 June 2021
Unprompted review
BoxTree logo

Reply from BoxTree

Thank you so much for your amazing 5-star review Helen. So pleased you loved our Special Edition Gin Box. We take such pride in our presentation of the gifts so it's truly lovely to hear that we made the gift box feel like a special treat for you. Hopefully we will see you again soon!

Rated 5 out of 5 stars

My Daughter loved her box tree

My Daughter loved her box tree, really cheered her up. Xxx

7 June 2021
BoxTree logo

Reply from BoxTree

Thank you for taking the time to leave your review Denise.
We are delighted that your daughter loved her gifts that you chose for her and that they cheered her up. It's always lovely to hear such positive things about the products and service we give.
Thank you again for ordering with us, and we hope to see you again soon!

Rated 5 out of 5 stars

Came across this company by accident and glad I did!

Came across this company by accident, but I’m glad I did! Just such different and unique items that you can custom also, which is really helpful. Super fast delivery and packaged well! It was well received!

5 June 2021
BoxTree logo

Reply from BoxTree

Hi Sarah,
We are so glad you were pleased with our selection of gifts, we take such pride in choosing gifts that are good quality, and that have an ethical message behind them - as we believe every pound spent is a vote for the world we want to see!
Delighted to hear that your gifts were well received, and that they got there so promptly.
Hopefully see you again soon!

Rated 5 out of 5 stars

Gift for a poorly friend…

Was a gift for a poorly friend and it really cheered her up! Brilliant quality gifts, reasonable price! Will definitely be buying again!

4 June 2021
BoxTree logo

Reply from BoxTree

Thank you so much for your review Amy, we really appreciate such positive feedback. So glad your friend was pleased with her gifts - we are so happy to be a part of the gift-giving process.
We look forward to seeing you again soon!

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