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Boxydesign Reviews 30

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TrustScore 4.5 out of 5

4.3

Packaging
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Rated 5 out of 5 stars

Fantastic 25 advent Calendars ever year I buy these to make my own personal ones . The delivery and quality have always been to a great standard and would highly recommend them to any one

Rated 1 out of 5 stars

Order was paid for and I was told 5 day dispatch by the sender, to then be told my order wouldn’t be dispatched until end of October. Upon discussing this with Hollie Phyall, she has decided to block... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with my purchase. I purchased gift boxes and perfume covers for my FM perfumes. I’m so impressed with the quality! I will definitely be ordering more. Fast delivery. 100% recommend.

Company details

  1. Packaging

Written by the company

Bespoke packaging for Fragrance MLMs, FM world, Essen & small businesses offering fragrance cover boxes, gift sets, shipping boxes, stickers & more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 1 out of 5 stars

Money taken and blocked by sender

Order was paid for and I was told 5 day dispatch by the sender, to then be told my order wouldn’t be dispatched until end of October. Upon discussing this with Hollie Phyall, she has decided to block me and take my money, which I will be contacting my bank to claim back. Poor customer service, Hollie argued with me when my previous order was sent to the wrong address, although I have been professional on every occasion that she’s continued to make errors with my orders, on this occasion she’s left me with no choice to publish this review, even though I tried to discuss it privately with no successful outcome other than being told I was in the wrong for her errors. Prior to this professional reply below from one of her colleagues in defence of my review, I have since received an incredibly unprofessional email from Hollie herself in a completely different manor. What is seen by eye is not the same as what’s seen behind the scenes. Good luck Hollie with your business.

20 September 2024
Unprompted review
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Reply from Boxydesign

Dear Sharna Warren,
We take all customer feedback seriously and regret to hear about your experience. It's important to clarify a few points regarding this situation. Firstly, we strive to provide accurate dispatch times and apologize if there was a delay in your order. We understand how frustrating this can be.
Regarding your communication with Hollie, we want to assure you that blocking customers is not a practice we endorse unless there is a significant issue such as abusive behavior. If there was any misunderstanding, we’d be more than happy to address it directly.
We can also confirm that your payment is being processed securely, and any concerns you may have about a refund can be handled via our customer service team. Please feel free to reach out to us, and we will do everything we can to resolve this for you swiftly. Our priority is to ensure you receive a refund.
Best regards,
Boxy Design
Customer Service Team

Rated 5 out of 5 stars

Fantastic 25 advent Calendars ever…

Fantastic 25 advent Calendars ever year I buy these to make my own personal ones .

The delivery and quality have always been to a great standard and would highly recommend them to any one

2 September 2024
Unprompted review
Rated 5 out of 5 stars

The quality of the calendars were…

The quality of the calendars were brilliant and I’d definitely use again. Some of the inserts were a bit squished but they were ok when filled. Did take a full week to get them from order as well but I was happy overall with them

3 October 2023

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