I ordered a few items, a t shirt came stained, I have informed Boy London providing photos upon delivery. Firstly no response, when I chased up my email Amar replied saying that they could not pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Boy London made a big comeback and now offer a wide range of iconic and high quality goods, I am very satisfied with the many products I've bought, the shipping was handled very well and I got my... See more
Company replied
Web site is very user friendly. My order was deliver in a timely manner and I was getting updates regarding my order via email. I loved the package ( the one delivered via DHL)- I found it quite s... See more
I ordered gifts on Friday 1st Nov before the 1 PM cutoff for next day delivery. Zero since. I've emailed and phoned twice. The 'Customer Service' number you gets you through to a sales team... See more
Company details
Written by the company
Discover the latest mens and womens urban clothing with BOY London today. Keep up to date with the latest streetwear styles. Visit the Boy London site for more.
Contact info
Whitechapel Road 113, E1 1DT, London, United Kingdom
- 020 7247 0089
- info@boy-london.co.uk
- boy-london.com
I love the brand
I love the brand, I love the products and I love the value for money. The only thing you should improve is the customer service. Often, my mails went unanswered and had to be sent out again. But I always got there in the end and then, you all have been very accomodating, whatever my request. To give Boy London anything but full points would be a crime.
22 December 2021
Not serious or care about customers
21 December 2021
missing items twice
i order twice, the first deliver 1 t-shirt is missing. the. after couple days i recieve the missing t-shirt. my second order again missing 1 t-shirt. same reason out of stock. why you post in store if its out of stock. very inconvenient. i buy that for gift in christmast but 1 t-shirt still im waiting. still no reply in emails.
thanks
francis
21 December 2021
One huddie is missing
One huddie is missing. I sent emails to customer service but no one reply.
20 December 2021
I reserved 6 items out of 10 items from…
I reserved 6 items out of 10 items from my order and I send new delivery address until new no reply from you side with new delivery date
Order #56830
Dear CS Boy London team I will not order anymore through on line shopping it takes too much time to get my order
thanks for you
20 December 2021
Don’t bother
Don’t bother if you ever want to actually want to receive your goods. Ordered a T-shirt 3 weeks ago. Have filled out customer inquiry form twice and got no response. Then called and got a load of excuses from what I assume is a 3rd party call centre.
Really not worth bothering. Will be calling them this week to get a refund.
20 December 2021
Good qulity nice texture nice to wear
16 December 2021
They send wrong color to me
They send wrong color to me ，I called the customer service but they asked me to send an email, after I sent two emails, no one responded to me, and never order again。
13 December 2021
My purchases till now haven receive
My purchases till now haven receive , I email them no one get back to me.
10 December 2021
delivery took 11 days
delivery took 11 days, no answer to questions to status of delivery
9 December 2021
One sweatshirt missing, another one dirty…
One sweathirt missing and another one came dirty …
8 December 2021
I’m normally a huge fan of Boy London…
I’m normally a huge fan of Boy London but an item was missing from a special order and when I contacted the company, I received no response. I continued to email and after two weeks someone did, promised my replacement piece and STILL I have no yet received it. I wrote back AGAIN and still no one has reached out to me. I’m very disappointed. Especially since I have place 3 orders within the last month :(
8 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.