Bozu Reviews 

187
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently praise the fresh, tasty food options, noting that the meals are consistently delicious and packed with quality ingredients that make sticking to a diet easy. People truly enjoy the great variety available and find the overall service to be extremely reliable, convenient, and helpful. Some reviewers were not happy with the customer service, mentioning that responses were slow or completely unhelpful when trying to resolve issues. A few consumers also felt that delivery schedules, poor packaging quality, and strict subscription policies were rather frustrating to deal with. However, most individuals still consider this meal prep service a worthwhile choice for their daily routine.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste, excellent... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers appreciate... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the punctuality and fresh,... See more

Service

Consumers find service to be positive, highlighting fresh and tasty food that is always delivered on time.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great food. Seasoned really well. Good labelling. Packaging. We have been having twice weekly orders for months now. Only four stars not five because of some issues with delivery by DPD. But t... See more

Company replied

Rated 4 out of 5 stars

Great service on offer from these guys so far. All the food has been fresh and tasty when compared to other services on the market. My only criticism is that I had some issues with how my delivery was... See more

Company replied

Rated 4 out of 5 stars

Great food, really fresh & great customer service. Definitely a personal chef service worth using. The only reason this is not 5 star is some problems with deliveries, but these were dealt with pro... See more

Company replied

Rated 3 out of 5 stars

The food is fresh and very tasty. Would give 5 star if the user journey was better. The website is poor and ordering system lacking clarity. Luckily they have an efficient chat feature at least to ans... See more

Company replied


Company details

  1. Online Food Ordering Service

Written by the company

🍽️ Make mealtimes easier with BOZU! Enjoy fresh, flavourful meals delivered straight to your door, nationwide, twice a week. Say goodbye to mealtime stress and hello to delicious food, convenience and quality. 💛 And the best part? You're in control! Our subscriptions are designed around your lifestyle. You can pause your subscription at any time, skip deliveries or cancel in line with our subscription terms. If you pause your account, no further subscription payments or deliveries will take place while it remains paused. Simply unpause whenever you're ready to receive your meals again. Whether you're looking to save time, money, eat better or take the stress out of meal planning, BOZU makes it easy. Flexible meals. Less stress. More time for you. Discover BOZU today! 💛


Contact info

3.8

Great

TrustScore 4 out of 5

187 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(187)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and delicious freshly…

Great service and delicious freshly prepared meals with great variety! Friendly personalised service and 2 deliveries a week - great! Thankyou

20 August 2025
Unprompted review
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Reply from Bozu

Hello Helen,
Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.

Rated 5 out of 5 stars

amazing food

amazing food! the best ive had from any meal prep service. Full steak meals for £8, cheaper than going to the supermarket. Great work Bozu!

14 August 2025
Unprompted review
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Reply from Bozu

Hello Ben,

Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.

Rated 4 out of 5 stars

I’ve been using Bozu for almost a year…

I’ve been using Bozu for almost a year now and have had an overall great experience. I’ve tried several other meal prep companies, and I can confidently say Bozu stands out when it comes to food quality—you genuinely look forward to your meals. The difference in taste and freshness is noticeable, and no other service I’ve used comes close.

That said, there are a few areas where Bozu is still growing. Some reviews have mentioned issues with payments or administrative hiccups, and I’ve experienced a bit of that myself. However, I understand they’re a small company still finding their footing. It seems they intentionally keep the admin team lean to manage costs, and that’s reflected in the pricing. While Bozu may be slightly more expensive than other meal prep services, the quality of the food more than justifies the cost. If other companies offered food at this level, they’d likely charge much more.

Overall, I’d say Bozu is absolutely worth it. There may occasionally be some minor hurdles around payments or logistics, but the exceptional food quality makes up for it. And to their credit, whenever there was a miscommunication or billing issue, I was promptly reimbursed—I never felt like I was unfairly charged.

1 August 2024
Unprompted review
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Reply from Bozu

Hello K M,

Thank you for your feedback, we truly appreciate your comments, we take on board your constructive critique about logistics and payments and can assure you that these elements of our service have been improved.
We hope you continue to enjoy our food and the service.

Rated 3 out of 5 stars

Portion sizes far too small

Had my first order this week and while the food tastes nice and fresh the portion sizes are just far too small for what your paying I can easily eat 2 meals in one go, won’t be ordering again until portion sizes are increased which is unfortunate because as I said the food tastes nice

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

I'm going to preface this review by saying I have never entered into any dispute with any company, I like to support small businesses and am generally forgiving when mistakes are made. I signed up to this subscription after a recommendation from an influencer I rate, sadly though my experience with this company was wildly unprofessional and unethical at best and potentially illegal at worst. I have reported to trading standards. Issues came about when my monthly subscription payment had been taken 3 times in a 2 month period (I.e I had effectively paid for the following months deliveries about 10 days early) meaning I was left in a difficult position before payday and had paid over £1000 within 2 months for meals even though I was encouraged to go on a monthly plan to save money. It’s suspect to me that when you sign up there is no information about a set date when payments will be taken, meaning it can be decided at the company’s whim. After trying to obtain information about the date I can expect payments to be made, I had a bad feeling so decided to cancel. I didn’t think this would be an issue as ‘cancel anytime’ is plastered all over their website, I also requested a refund for the month I had paid for upfront. What followed over the next 5 days was being bombarded with phone calls and texts (including one calling me an expletive which was apparently a mistake using Siri LOL) despite me saying I wouldn’t/couldn’t communicate that way, some laughable responses from the company to fob me off (including saying the matter has been passed to my ‘personal account manager’ when I’m pretty sure the business is just one guy?!) and having to repeatedly ask when I would receive my money back for the orders I did not want or need. I was promised a refund (have this in writing) but this never materialised. My guess is that this company could be in financial troubles and are taking payments from customers early to keep adequate cash flow in the business. In total I estimate I’ve been ripped off around £400-500 for deliveries I paused and never had reimbursed and for paying for an entire month upfront which was never refunded to me. I hope others, unlike me, read the negative reviews (which they claim are false obviously) here and avoid this awful company but if something similar happens to you I strongly recommend you block further payments being made to this company, avoid phone calls so you can keep an evidence log from emails, raise a dispute with your bank for any payments that shouldn’t have been taken and report to trading standards. There may even be a case for reporting fraudulent activity via action fraud UK as I genuinely feel like some of this is in breach of the law.

23 June 2025
Unprompted review
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Reply from Bozu

Dear Lisa,
Further to your review, we wish to offer our sincere apologies for the disappointment you experienced whilst using our service, more so, due to the long time you have been happily receiving our high-quality meals since the 16th of April 2025.
We always support your prerogative to review and as a customer driven service we strive to improve where necessary and welcome good or bad critique.
Notwithstanding the above, in the interest of impartiality, it is important to address your review.
When you placed your weekly recurring meal plan with us on the 16th of April 2025, on the first week, the offer to which you agreed and accepted was for only £45.00 including 2 free deliveries, after which, from week 2, the price would revert to £104.00, which you were totally happy with. After your 3rd week, we contacted you to advise you that by switching your plan to a monthly recurring meal plan (4 weekly cycle of 8 deliveries) you could reduce the cost of your meal plan to only £90.00 per week, offering you a great saving over the longer term by opting for this service, which you immediately agreed to. On your 28-day monthly billing cycle we can see that you made your first payment on the 30th of April 2025, after which, 28 days later, your second discounted monthly payment was paid on the 28th of May 2025 as agreed. On the 20th of June 2025, Stripe debited your monthly recurring payment 5 days early in error for which we sincerely apologise, noting, for the inconvenience this had caused you, we immediately offered you an additional free week of deliveries which was to be added to your account for you as a gesture of goodwill. On the 21st of June 2025 you then decided to submit your 7-day cancellation notice against your paused account with us (Requested by you on the 20th of June 2025), after which, your cancellation notice was duly acknowledged and accepted by us.
We are saddened that after being a happy customer for so long you have now decided to post a 1-star review, more so, as a full refund has been duly applied to your account for the monthly payment made on the 20th of June 2025.
Contrary to what you may currently feel, we always remain open to your correspondence should you still be unsure of anything now that your meal plan with us has been cancelled, so could you please contact us directly via email, as we can assure you that we will do all we can to offer a thorough explanation and resolution and would ask that you afford us the opportunity.

Rated 5 out of 5 stars

Really tasty food

Really tasty food, and great combinations. Also the meal plans just made life so much easier, always being prepared for the week.

3 June 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the meals and that the meal plans are helping make your week easier. That’s exactly what we aim for.

We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Was very sceptical to try something…

Was very sceptical to try something like this but after trying Diets2Go which I believe was the previous name I decided to give it a go. Went with the ‘trial’ option which consisted of 6 meals. Meals were delivered on time and left in the safe zone of my choice. I was in contact with Bozu over email to ask any questions and they were quick to respond. I was concerned about future payments coming out however the reassured me due to this being a trial no further payments would be taken.

The food arrived and I must say it is extremely tasty. All 6 meals I had were absolutely outstanding, the only fault I would add is that the portions could be slightly bigger.

The only thing that puts me off ordering more is the fact you can’t just opt out yourself you need to do it over email and wait before your commitment to paying consistently is stopped. I’d be all over Bozu food if I could pick and choose when I wanted my food I’d rather have the flexibility to order Bozu one week and have a regular food shop the week after but each to there own.

Overrall a massive recommendation if consistent food prep week in week out is what you want. Extremely tasty with good ingredients used and a very helpful team, extremely responsive on Instagram and Emails. Jordan the owner/CEO seems to get a bit of flack on her but he’s always been a very stand up guy when I’ve met him in Diets2Go and always does his best to help.

I will be re ordering once there’s a tool in place to just order and cancel when you want.

10 May 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for taking the time to share such detailed feedback.

We’re really pleased to hear you enjoyed the meals and that the quality, ingredients, and delivery experience met your expectations. It’s also great to know you found our team responsive and helpful when you had questions.

In relation to managing subscriptions, customers can manage or cancel their plan via their online account, and our support team is also available to assist if any help is needed. We appreciate feedback around flexibility and are always looking at ways to improve the overall customer experience.

We also appreciate your comments regarding portion sizes, which we will pass on to the kitchen team for review.

Thank you again for the recommendation and for trying us out, we’re glad to hear you would consider ordering again.

Rated 5 out of 5 stars

Fresh & nourishing

Fresh, healthy, nourishing, and high protein, really enjoyed the satay chicken and the piri piri chicken, you could really taste the meat quality which is so rare is many meal prep companies. Would use again!!

27 March 2025
Unprompted review
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Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you enjoyed the meals, especially the satay chicken and piri piri chicken. It’s great to know the quality and freshness stood out to you, as that’s something we put a lot of focus into.

We really appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

This is by far the best meal prep…

This is by far the best meal prep service. Not only are there some great meal choices, the quality, freshness and flavours are exceptional! The service was superb, we used them for an event recently and everyone raved about the food, best ever!

I would highly recommend Bozu as top of the class!

29 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for taking the time to share such fantastic feedback.

We’re delighted to hear that you and your guests enjoyed the meals, especially for your event, and that the quality, freshness, and flavours stood out so strongly. It’s always great to know the food was well received on such an important occasion.

We really appreciate your recommendation and your support, and we’re glad we could deliver a great experience for you.

Rated 5 out of 5 stars

As fresh as it gets!

Fresh. Healthy. And seriously flavoursome. I’d recommend to anyone who is looking for ease & convenience without sacrificing on quality & variety.

Top draw food!

26 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the freshness, flavour, and convenience of the meals. It’s great to know the balance of quality and variety is working well for you, as that’s exactly what we aim to deliver.

We really appreciate your recommendation and support.

Rated 5 out of 5 stars

AMAZING food

AMAZING food, quality and service. A meal prep company that ticks all the boxes.

29 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the food, quality, and service. It means a lot to know we’re hitting the mark for you.

We really appreciate your support.

Rated 5 out of 5 stars

Super delicious and fresh

Super delicious, fresh and quality food…would highly recommend!

28 March 2025
Unprompted review
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Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the freshness and quality of the meals, and we really appreciate your recommendation.

Thanks again for your support.

Rated 5 out of 5 stars

Experience

They have various types of dishes that are delicious. I would recommend it especially if you don’t have the time and prefer a healthier option.

28 March 2025
Unprompted review
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Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the variety of dishes and that the meals are working well for your routine. It’s great to know the convenience and healthier options are making a difference for you.

We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Highly recommend

Highly recommend, found myself eating basic meal deals everyday for work then tried bozu and never looked back.

13 March 2025
Unprompted review
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Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear Bozu has made such a positive difference to your routine and helped you move away from quick meal deals. It’s great to know you’re enjoying the meals and the convenience.

We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Great experience

Great experience overall, I wanted some advice on what foods would best suit my taste and the staff were very knowledgable and helpful and I was able to make an informed choice. I enjoyed the meals and could tell they were freshly prepared. Everything was flavourful and well cooked and I had a great overall experience and I wouldn’t hesitate to recommend Bozu to anyone looking for fresh high quality and convinient meals.

13 February 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had a great overall experience and that our team were able to help guide you in choosing meals that suited your taste. It’s also great to know you enjoyed the freshness, flavour, and quality of the food.

We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Great meal selection and the meals…

Great meal selection and the meals taste really good. Very accommodating in terms of service delivery.

23 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for your kind feedback.

We’re really pleased to hear you’re enjoying the meal selection and the quality of the food, and that the delivery service has worked well for you.

We really appreciate your support.

Rated 5 out of 5 stars

Having owned my own meal prep company I…

Having owned my own meal prep company I know how hard it is to get healthy food right when it comes to delivering nationwide but keeping it fresh.

I’ve tried a lot of meal prep services, but bozu stands out! Their meals are not only delicious but also perfectly portioned with all the macros and calories counted—making it effortless to stay on track with my nutrition goals. The variety is great, offering high-protein, balanced meals that don’t feel like “diet food” at all.

What I love most is the quality of ingredients and the fact that the meals actually taste homemade, not bland or artificial. Whether you’re looking to lose weight, build muscle, or just eat healthier without the hassle of cooking, this service is a game-changer.

Highly recommend it to anyone who values both taste and nutrition!

7 February 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for taking the time to share such thoughtful feedback.

We really appreciate it, especially coming from someone with experience in the meal prep industry. It’s great to hear that you value the balance we aim for between convenience, nutrition, and flavour, and that the meals feel homemade and enjoyable rather than restrictive.

We’re also pleased to hear the portioning, macro information, and variety are helping support your goals. That’s exactly what we aim to deliver.

Thank you again for your recommendation and support.

Rated 5 out of 5 stars

Changed 1 star Review to 5 Star

I initially left a 1 star review with Bozu as I had a payment issue with where they had taken my money from me even though I had cancelled already. Turns out it was a mistake, I got an actual phonecall from Jordan, the Director, he apologised, refunded the money same day and did his best to make things right.
In a world where it is harder and harder to speak to companies directly, he took time out of his day to look after a customer. ( i had been using them for 6 weeks.) Although it is harder to cancel with them than some other companies, he did also mention they are trying to make that process more user friendly too.

With regard to the food, all the dishes have always been great (I've tried all the other meal prep companies and Bozu are some of, if not the best tasting). I even recommended a friend of mine to try them too as I was impressed with the quality.

Big up to Bozu for actually trying to look after their customers.

18 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you for taking the time to update your review and share your experience.

We’re really pleased we were able to get this resolved for you and that the issue was addressed quickly and to your satisfaction. We always aim to support customers directly where possible and make things right when something has gone wrong.

It’s also great to hear your feedback on the food and that you’ve enjoyed the variety and quality across the menu. We really appreciate you recommending us to others as well.

We take on board your comments regarding the cancellation process and are continuously working on improving the overall customer experience.

Thanks again for your support and for giving us the opportunity to put things right.

Rated 5 out of 5 stars

Amazing meals the taste is out of this…

Amazing meals the taste is out of this world so many good flavours on each healthy meal thank you
Sharon

1 March 2025
Unprompted review
Bozu logo

Reply from Bozu

Thank you, for your kind feedback.

We’re really pleased to hear you’re enjoying the flavours and variety in the meals, and that they’re working well for you as a healthy option.

We really appreciate your support.

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