Brace-Yourself Reviews 

Good prices, speedy delivery and a personal, prompt and friendly response to my phone and email queries. Recommend.

I was taken by surprise at just how good the customer service was from Jeff. It's rare these days. I called in to check if they had the product in stock before I made the order online. Jeff was very helpful over the phone and quick to respond on emails. I received my order the next day as promised. I don't usually make a fuss of things but given it was a premium product at a premium price I noticed that the product may have been used before. I sent a photo to Jeff and queried it with him. He got back to me the same evening and offered to send me a replacement ASAP as he had just had another delivery. I would definitely purchase from this company again.

Having tried locally without success on 22nd Dec to urgently obtain an ankle brace and being told it would be in January , I contacted Brace -Yourself by phone. Geoff was exceptionally helpful and the next day a delivery company delivered my brace. Truly exceptional service/ would not hesitate to recommend this company.

Brace yourself have offered me friendly service and clinician advice to help me choose the correct support for my knee. They responded promptly to my queries. I recommend them.

Excellent Customer Service.
Having contacted the company by phone regarding a problem, the response I received was friendly, helpful and extremely satisfactory.

Advised to purchase from clinical specialist for my son, initial problems were with courier and contacted Brace-yourself. Magic, fast response and a named person who was excellent in dealing with my query. Thank you, excellent company in my experience

Just received my EpiTrain elbow support brace as my Physio recommended it for an injury. Service was fantastic and it arrived very promptly. Highly recommend.

Jeff could not be more helpful! He was efficient, polite and professional. I felt like a valued customer and look forward to sharing this company and it’s products with others.

Brilliant online shopping experience. Jeff is so nice and patient.
Jeff solved my problem as the company sent me the wrong items.
New items on the way…..
Also good products, best knee brace I ever had before. Can’t wait to flying on the court!!!

I can't thank Jeff enough from Brace-yourself for his amazing service. I was visiting family in the UK from Ireland and as I only had a short delivery window, Jeff organised for my fantastic GenuTrain support to be shipped and delivered for a next day delivery. The fit was perfect and has given my Ultra Marathon exploits a new beginning. I will be back to order another support shortly, many thanks again.

There was a slight delivery hitch which was out of Brace-Yourself hands Jeff sorted the problem right away and the order was delivered the following day. Will certainly use the company again. The product bought is doing the job perfectly. Would give 6 stars if possible

Excellent customer service, super fast delivery and really happy with the knee brace - it’s making my injury a lot more manageable. Would definitely recommend this company! Thanks :-)

Cannot thank you enough for getting a brace for my son so quickly. You were so patient and kind in helping get the right brace and it came the next day so we can take on our holiday.
Excellent service and would definatly recommend. Thankyou

I’d been looking for a wrist support for when I play tennis for a while, but I wanted something that didn’t look too ‘medical’. I saw the Bauerfeind Sports Wrist Strap and ordered it.

Communication with Brace-Yourself was great - I was kept notified of order confirmation and dispatch. But when my item hadn’t arrived after a week I followed up by email and they checked the tracking for me (within about half an hour of my email being sent). It turned out there was a problem with the courier and my parcel was stuck somewhere in the FedEx network.
Jeff arranged for a replacement order via DPD and it arrived the very next day.

I’m happy to say the item itself is perfect for my requirements; it gives great support to my wrist and I love the bright pink and orange colours - it’s almost like a very functional fashion accessory.

I always think you can tell more about a company and how they deal with things that have gone wrong than when they have gone right and this was a very positive experience.

Thanks to Jeff for your excellent customer service.

Amazing customer service! Incredibly helpful, speedy and very friendly service -thank you

I'm expecting my refund,but for 97£ I was expecting a little support and quality, I had to return it and pay for return,as they don't offer returns prepaid labels
I've received a lot's of emails because of my review, I still maintain my opinion that fot 97 £ I was expecting a good quality and a perfect support for my knee,after the surgery..so poor quality and I've been asked what improvements can be made,they should offer a prepaid label return at least for items above 50£
And still didn't received yet my refund,in my initial review I write about not so good quality and not good support

Trying to purchase a Bauerfeind product online I experienced sizing difficulties. On calling Brace-Yourself I was assisted by Jeff. Immediately helpful and friendly, he even contacted Germany directly to solve my questions. He responded immediately he had the required answers and my purchase from then was simple. My purchase arrived quickly and is exactly what I require. These are not inexpensive products and the correct measurements are essential, getting it right first time is important. Jeff's assistance was invaluable and I could not be more delighted with the service I received.

I have ordered 2 braces both of which arrived quickly. Unfortunately I needed to return them as they were too big for me. Brace Yourself have been brilliant in terms of providing advice and refunding my money. They will now be my go to supplier for braces in the future.

very helpful - one of my braces had a slight fault and I got a replacement.

After ankle surgery a family member had to wear a large size 13 moon boot all the time, for 6-8 weeks. We really struggled to find a shower cover big enough to fit over the boot, as they all measured too small.
The medical shower leg protection from Brace-Yourself comes in a large, size 12-14, shoe size. It is a perfect fit, easy to get on and off and keeps the leg totally dry during a shower. It is making life so much easier.
The customer service has been excellent - emails replied to quickly and the order arrived the day after dispatch. Highly recommend this company.