Bradbeers Reviews 140

We went in with the intention of buying a number of G plan sofas, after finding them in the hedge end store we tried all of them but 1, more about that later!

Not one sales person even said hello, I don’t know if it’s because we are young, or they just can’t be bothered, but there were loads stood around chatting, one of them even had their face mask pulled down so he could chat easier.

The sofa we wanted to try was being sat on by another couple with the sales guy speaking to them, it was quite clear there were a number of couples wanting to try this.

Advice to potential customers:
- just don’t bother go elsewhere
- pricey
- poor customer service
- limited choice

My advice to the store management:
- retrain your staff as you won’t make many sales the way they are
- when making a sale of a clearly popular sofa take them to a sales desk to allow other potential customers to try it
- need more management to ensure staff are doing something, rather than just chatting
- take young people seriously, the future of your store depends on it

Brunch in the sunshine , we had a delicious, healthy brunch in the courtyard at Bradbeers today. The service was fast & friendly. There was a lovely atmosphere, with lots of choice on the menu.

Ordered 2 sofas last October and still waiting for delivery. I completely understand that COVID may have caused delays but there’s no excuse for poor communication. Customer service was excellent through the ordering process but since then has been really poor. Arrogant attitude when you phone for an update. Really disappointing. This is Hedge End branch.

Whole store really needs a good clean. Seeing the regular dust and fur balls is very off putting.

Amazed the young blonde woman in accessories is still there, always rude, arrogant and patronising. No clue of customer service. Heard the same comments from other customers over the years but management don'tseemto care!!

Both these really let the store down.

Haven't yet placed an order but intend to. Our salesman Ian was incredible. He gave us 3 hours of his time, cutting into his lunch break to create the perfect wardrobe for us. Extremely happy with the service he gave us. A credit to the store.

Purchased 2 sofas from the Hedge End store, communication was excellent throughout and very pleased with the quality of the sofas

Just been into hedge end store to look at corner sofas, liked the look of a couple. Not one member of staff approached us, sat together laughing and chatting. Clearly didn't want our business. Back to furniture village where the experience was so much better.

Like previous comments...I do feel disappointed that there has been no interim communication from the company. I paid a substantial deposit in february 2020 for our new sofas.
Clearly we did anticipate a delay due to current circumstances. However, it is very frustrating to not have any form of reassurance from the company especially with so many going into liquidation. We can only hope that we hear something soon. Communication is key to good customer service. Sadly this has been lacking.

Good service and product .

Nice shops with good staff, but don't expect any customer service once they have your money, lucky if you get a reply

Not buying anything for this reason, SHOP AROUND.
Found an identical leather chesterfield a different store £400 cheaper, they even used the same advertising!
Also found an identical mirror which was £40 cheaper.
ALSO found a table and bench for £1295 "special offer" despite finding the very same items in another store for £995.
Shop here at your wish but be weary you probably are being ripped off.
Bradbeers if you read this, either price match items (and advertise that you do) or just lower your prices in general, to avoid people going elsewhere for the same furniture.

This was going to be a four star rating based on the salesperson at Hedge End...BUT!! as usual in the UK. Companies trip over themselves to screw things up.
Furniture was ordered and given an eight week delivery scedule. One piece is apparently delayed by another 4 to 5 weeks. With very obsure reasons for delay. The usual (its always someone else's fault)
That is typical of UK furniture stores!.
It does NOT take 13 weeks to produce and deliver chain store furniture. This yet just another case of a company that doesnt give a damn once they have taken your money, If they did they would NOT let this happen.

Daughter bought a Superdry t shirt from New Milton store. It was half price in the sale. Label in garment showed one size and tag another. Pointed this out to assistant - she changed the size on the tag! Contacted Superdry who said it was nothing to do with them as it has been bought from Bradbeers. Daughter wore t shirt for first time over the weekend - lettering has started to split after two hours wear. Superdry have washed their hands of it and Bradbeers very unhelpful. Garment was made in turkey so is obviously some sort of cheap import.

Hedge End Store... AWFUL CUSTOMER SERVICE...
I went in as their Bang & Olufsen dept. had a closing down sale. When I arrived in specific dept. there were two sales guys, one sitting at the desk and one leaning over him. Both looking at their phones and a laptop. Neither looked up, just carried on talking between themselves. Presumably a senior sales chap arrived and requested the standing chap go and do something else. Sitting chap still didn’t bother to acknowledge me.
I raised a complaint with their customer sales manager who claimed only one person mans the sales desk and as they have a sale on, he was probably busy. I pointed out that we were the only ones in the dept. He has failed to bother replying (admittedly I was slightly rude in summing up my experience!).
Upshot is, I left without making a purchase, the sales chap never even left his chair or said a word to me and the senior sales manager doesn’t seem to care much either. And just to clear things up, ALL staff are Bradbeers staff, not B&O.
So, if you want to shop in Bradbeers, consider that you might have to educate yourself on what they are selling and you might not have anyone serve you, even though you have decided on the item you want to purchase. Alternatively, go elsewhere and have the store staff actually do what they are paid to do!

Just received some porcelain cups and saucers which I ordered on Monday evening.

The order was delivered Thursday morning which is as good as other 'prime' services often manage these days, but it is the packaging which is worthy of comment.

Don't think I have ever received china (or anything fragile) which was so carefully protected and packaged. And the price was better than anywhere else online.

Great experience, thank you :)