Bradfordexchange Reviews 8,917

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 839 reviews, reviewers had a great experience with this company. Customers consistently praise the unique and beautiful products, often highlighting the high quality and mint condition of items received. Many find the website easy to use, making the ordering process quick, efficient, and straightforward. The wide variety of collectibles and items suitable for gifting are also frequently appreciated by consumers. However, some customers also noted issues with the ordering and delivery process, including a lack of order confirmation emails and tracking information. There were also occasional concerns about unexpected charges or items not arriving as expected, leading to frustration for a few people.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers consistently expressing satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the online ordering process... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and issues with... See more

Quality

People report positive experiences with quality, often receiving good quality and well-made items that meet... See more

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease of navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more

Rated 5 out of 5 stars

Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more

Rated 5 out of 5 stars

The Bradford Exchange always have such beautiful and stunning products. It is very convenient to order on line and you make the process quick and easy. You also have such a remarkable category of it... See more

Rated 5 out of 5 stars

I’ve ordered other stuff and have always been satisfied. Ordering on line was fast and efficient. I highly recommend your company and the stuff you represent and sell. Prices are very reasonable. The... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

4.0

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

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Rated 1 out of 5 stars

Sketchy system

Sketchy system, customer service still can’t find the order nor give an answer as to why less then half the payment was processed. And stupid me spends another almost $400 with the payment plan, and every penny gets withdrawn…..

9 April 2026
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Reply from Bradfordexchange

I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 1 out of 5 stars

Still have not received my product

Still have not received my product

30 July 2025
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!

Rated 2 out of 5 stars
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!

Rated 2 out of 5 stars

Ring - Not impressed

I ordered a ring and it came in tarnished. I also ordered a bracelet and it was so small it would only fit a child. Not impressed, returned everything. I did however get my money back in a timely manner.

11 June 2025
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Reply from Bradfordexchange

I am sorry to hear that your ring is below our quality standards! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna

Rated 1 out of 5 stars

You don’t respond to emails and I…

You don’t respond to emails and I willNEVER order anything from you again…..YOU SUCK!!!!

3 April 2026
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 1 out of 5 stars

Would not answer my email

Would not answer my email. Could not Gibbs approximate delivery time

28 March 2026
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 1 out of 5 stars

Order not recognized in your system

Got an order confirmation number. Tried to check on my order status and was advised there was no order on file. Delivery was mid to end of april. So i do not believe you even got my order? Sent an email to address from my order confirmation to inquire about it bt that means and the email was sent back to me.

28 February 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!

Rated 1 out of 5 stars

still havent got my package

Still havent got my order

20 February 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!

Rated 3 out of 5 stars

Ordering is easy and was great

Ordering is easy and was great. You delivery on products is bad and don't impress me at all

3 April 2026
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

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