Thomas Kinkade Timeless Moments Personalized Cuckoo Clock

Thomas Kinkade Timeless Moments Personalized Cuckoo Clock Reviews

Average star rating 3 out of 5 stars

2.9

(40 reviews)

A product’s star rating is calculated as the average of all its reviews.

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148k Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.

Here’s what people highlighted

Quality

3.0

34 ratings

Value for money

2.9

36 ratings

Product details

Brand: The Bradford Exchange

MPN: 117720001

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All reviews

Rated 1 out of 5 stars

I ordered this for a 80th Birthday gift back in the beginning of august for a present at the end of august. the clock was supposed to arrive by August 24. I called to see the status and the guy said i would receive it by September 5. I still have not received this clock yet. They took my money but never sent me the clock, then have the balls to send me a to review how do i like the clock!!!!! I'm done with Bradford Exchange!!!

Value for money: 1
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Reply from Bradford Exchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie

Rated 1 out of 5 stars

Product was supposed to arrive 17 AUG. When the clock didn’t arrive, I checked the website and discovered that the clock will not be arriving until 17 OCT!!

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Reply from Bradford Exchange

I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

I have not received the Thomas Kincaid personalized clock yet

Rated 1 out of 5 stars

I haven't received this product yet. So I can't rate it and I am not satiflied with it taking so long to get it. Thank you, Donna Rude ,

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian

Rated 4 out of 5 stars

The clock is nice , but a lot smaller than I thought it would be, considering the price of the clock

Quality: 4
Value for money: 4
Rated 1 out of 5 stars

It was wrong and missing parts and I’m still waiting for replacement

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 3 out of 5 stars

small for a clock.

Quality: 4
Value for money: 3
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Reply from Bradford Exchange

I am very sorry you are not completely satisfied with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna

Rated 1 out of 5 stars

Cheap broke upon opening. Contacted customer service. No response. DONT TRUST THIS COMPANY. A WASTE OF MONEY

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry it arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 1 out of 5 stars

I’m really sorry that I can’t leave a good review but I’m sure you want people to be honest! This clock was a huge disappointment from the time I took it out of the box. I wanted to return it right away so I went on the website at least five times and never got a response from the form to fill out or phone calls. I finally tried one more time and got through and was told I had been given a full refund! The clock only cocoons three times no matter what time it is.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

I was disappointed with the clock. However after contacting Bradford Exchange, 6 months later, they refunded my money. I am very pleased with the way they stand behind their products.

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Reply from Bradford Exchange

Hello Richard, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy

Rated 5 out of 5 stars

I love the little clock. The different scenes you can put in the clock from Thomas Kinkade are beautiful. I would like the little bird to have coocoos rather than the chirp, but all in all it is very nice. Love the family name on the clock also.

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

I love it!! Intricate detail. And personalized for my son and daughter-in-law. So beautiful!

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

The product arrived with the second hand on the clock missing. When you request a return, it takes a month to even get your return started. I have bought many, many products from Bradford Exchange. The customer service and quality control have slipped.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry a component was missing! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

My wife Loves 💕 the bird in the clock. That makes it well worth the money.

Quality: 5
Value for money: 5
Rated 2 out of 5 stars

Clock is smaller than I thought it would be. No way to silence the sound for night, except take it off the wall and shut it off. The bird doors aren’t quite lined up straight.

Quality: 4
Value for money: 3
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Reply from Bradford Exchange

Hello David, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

clock strikes 3' no matter what hour it is. also, the four seasons are a bit faded.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hi, George! This clock is supposed to chirps 3 times at the top of each hour; it doesn't signify what hour it is.

If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna

Rated 1 out of 5 stars

Never recieved clock. Still waiting. Paid for it though.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica

Rated 5 out of 5 stars

Love it's simplicity and craftsmanship. I'll definitely will be buying more!

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

I don’t know because I have never received my clock yet! I’ve called customer service several times!

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello Kenny, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney