True Love Never Dies Personalized Wall Decor Reviews

2.5

(36 reviews)

A product’s star rating is calculated as the average of all its reviews.

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Sold by Bradford Exchange

bradfordexchange.com

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147.9k Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.

Here’s what people highlighted

Quality

2.8

29 ratings

Value for money

2.5

28 ratings

Product details

Brand: The Bradford Exchange

MPN: 132206001

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All reviews

Aug 15, 2026

Arrived broken, unpainted in several spots, drops of yellow paint all over both Sally and Jack's clothing, and paint bridging over details of both characters as well. Once this order is received, I will not be ordering here again. Quality of work has definitely declined over the years.

Quality: 2

Value for money: 1

Reply from Bradford Exchange

Aug 16, 2026

Hello, I am sorry to learn your order arrived damaged! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Mar 3, 2025

Charm could've been bigger

Quality: 5

Feb 20, 2024

Can't. Never received it. Post office sent it back instead of letting me claim it. 3 representatives from your company never read the email I sent, so I am insulted by your company for not even bothering to read my email or send it back to me. Instead, I am now waiting 4 to 5 weeks for a Valentine's day gift to arrive. I requested what I wanted, and was ignored. Simply put, I am just wanting the item,. I don't want a refund, just the item. If it's not engraved with the names I want on it, then I will be demanding compensation for the poor customer service I have received from your company so far.

Reply from Bradford Exchange

Feb 20, 2024

I am sorry you haven't received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Nov 22, 2023

I'd ordered this as a first Halloween gift for my newly married daughter and son-in-law. It came without the personalization. So disappointed. Searched the box and even the trash can - nothing. So, not only was it late arriving, there was no heart at all with their names on.

Quality: 2

Value for money: 1

Reply from Bradford Exchange

Nov 22, 2023

Hello Bonnie, I am very sorry to learn that the personalization was missing but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy

Jun 11, 2023

The engraved heart was so much smaller than it appeared in the photos. You have to right up on it to see it.

Quality: 4

Value for money: 3

Reply from Bradford Exchange

Jun 11, 2023

Hello Joseph, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy

Oct 30, 2022

Have not received

Quality: 3

Value for money: 3

Reply from Bradford Exchange

Oct 30, 2022

Hello Patty, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney

Oct 19, 2022

I haven't received the product yet.

Reply from Bradford Exchange

Oct 19, 2022

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Sep 18, 2022

I have not received it yet.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Sep 18, 2022

Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie

Sep 15, 2022

Never received product!!!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Sep 15, 2022

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Aug 16, 2022

Delivery was supposed to be august 11. Has been moved to September 28th. I was not notified of the delay. I learned of it by logging in to website 3 days after expected delivery didn't come. So I can't rate a product I haven't received. Would of been nice to have been notified of a month delay on delivery.

Reply from Bradford Exchange

Aug 16, 2022

Apr 13, 2022

I still haven't received this product. Been over 4 months. I will never purchase anythng else from you. No clmmunication as to when it will arive as well.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Apr 13, 2022

Hello, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor

Mar 21, 2022

THIS IS THE WORSE SERVICE I HAVE EVER EXPERIENCED... I HAVE BEEN TRYING FOR MONTHS TO SEE WHERE IN THE PROCESS IS MY DAUGHTERS WEDDING GIFT I ORDERED AND HERE WE ARE IN MARCH AND ITS BEEN 4 MONTHS AND NOTHING... AND GOOD LUCK CALLING AND SPEAKING TO SOMEONE WHO KNOWS WHAT THEY ARE DOING... THEY JUST KEEP POST DATING THE SHIPPING DATE... THIS IS BY FAR THE WORSE SERVICE

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Mar 22, 2022

Hello Carmen, I'm sorry to learn about any delay you are currently experiencing with your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Mar 9, 2022

I rate it one start until I receive my order. Your delivery time stinks! I never expected it would take months to receive my order. In the future I will take the long lead time into consideration as to whether or not it is worth it to get something.

Reply from Bradford Exchange

Mar 9, 2022

Hello, I am sorry to learn of your experience! If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help. -Stephanie

Feb 23, 2022

I am. So very Disappointed in what Bradford has done with this order! Placed on Jan.21st,2022 for daughter's birthday on Feb. 5th. I figured about 3 weeks to process order!!! Then I received notice will arrive between Feb. 11th and 18th okay will have to accept that! Now when questioning where my order is. I am told April 1st that is 9 to 10 weeks. Now you send me this What a slap in the face a questionnaire on product which has never been received. I want some action on this!!!

Reply from Bradford Exchange

Feb 25, 2022

Hello Ruth, I am very sorry to learn your order has been delayed! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney

Dec 29, 2021

I have still not received my product despite ordering back at beginning of November. I have reached out to customer service several times with no response. The money was withdrawn from my account for this product and I still have no tracking number or product to show for this. Very disappointing.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 30, 2021

Hello Matthew, I am sorry to learn your order has not been received and you have not been able to reach customer service! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney

Dec 29, 2021

I was guaranteed this product by Christmas. On Christmas eve I get an update saying it won't arrive until February 7th. Then I get a survey asking how I like the product. Y'all need to get it together and not make promises you can not keep.

Reply from Bradford Exchange

Dec 30, 2021

Hello Brandi, I am very sorry to learn your order has been delayed! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney

Dec 29, 2021

HAVE NIT RECEIVED PRODUCT YET. Was told 4-6 weeks . Called today and we told not til Feb.7th. I ordered a day or two after thanksgiving.Very dissatisfied with delivery. I DO JOT HAVE PRODUCT YET

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 31, 2021

Hello Tanya, I'm sorry to learn about any delay you are currently experiencing with your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Dec 29, 2021

Have never received order

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 31, 2021

Hello Wanda, I'm sorry to learn about any delay you are currently experiencing with your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Dec 26, 2021

I haven't received it yet.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 26, 2021

Hello Laura, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Dec 15, 2021

Can't rate the product, because on the day after it was to arrive, I went to the Bradford exchange to find that, on the day it was to arrive, the delivery changed to January 25th. Ordered it the beginning of November thinking 2 months would be plenty of time...now I get to look for something else. Bradford Exchange is a reputable company...notification would be nice, however, the only emails I've received from Bradford was the order confirmation and this review...your bad.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 17, 2021