What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had... See more
Company replied
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See what reviewers are saying
I made an order online in the evening and the website confirmed that my order was in stock at my local depot. By about 7.30 am the next morning I had a call saying my order had been prepared and was... See more
Company replied
First class (again!) Very prompt delivery and exceptionally polite and helpful driver, who helped unload the heavy gear and get it all under cover - service above and beyond!
Company replied
Ordered some timber for click and collect. The branch phoned the next morning and said a van was going nearby and offered to drop off my order for free. Fantastic service and much appreciated.
Company replied
Company details
- #40 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #15 of 19 best companies in Carpenter
- #18 of 20 best companies in Insulation contractor
- #58 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Sea Road, DT6 3DW, Bridport, Dorset, United Kingdom
- 01308 422324
4.5
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite staff
24 June 2026
Reply from Bradfords - Bridport BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Reply from Bradfords - Bridport BBS
Hi Keith,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Dispite having an account i did not get…
Dispite having an account i did not get a discount
16 June 2026
Reply from Bradfords - Bridport BBS
Good Morning Mr Bates
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to a lack of discount.
Unfortunately you were not signed in to your account when you made the order, which is why the discount wasn't activated.
Kind Regards,
Sam M
Outstanding customer service
Outstanding customer service, particularly from Jo at Bridport. The order changed a few times as the project evolved and the anends were seamless.
27 March 2026
Reply from Bradfords - Bridport BBS
Hi Jerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Top builders merchants
Top builders merchants. Competitive prices and quality supplies
26 September 2025
Reply from Bradfords - Bridport BBS
Hi Jonathan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great customer service
Ordered some timber for click and collect. The branch phoned the next morning and said a van was going nearby and offered to drop off my order for free. Fantastic service and much appreciated.
18 August 2024
Reply from Bradfords - Bridport BBS
Good Afternoon Kristian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order for collection in the Bridport branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The item was great
The item was great, although the branch that delivered the item rang on the Monday to say that it would be put on the delivery for Monday. So hung about all day for the delivery on Monday. When it got to 4.30, rang the branch and they said that all deliveries were done for the day, and now it would be Tuesday. Which was fine, but messing about with people's time, which is finite, is frustrating. Delivery arrived on Tuesday morning, and the delivery guy was spot on.
3 August 2024
Reply from Bradfords - Bridport BBS
Good Afternoon
Thank you for taking the time to leave us a review.
Thank you for your feedback this is greatly appreciated and help us to improve our service for the future,
This has been passed onto all involved,
If there was anything else could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Bridport BBS
Good Morning Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Quick and straightforward online…
Quick and straightforward online ordering. Prompt delivery. Courteous and helpful delivery driver.
12 July 2024
Reply from Bradfords - Bridport BBS
Hi Thomas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Adam made a mistake on our order and he…
Adam made a mistake on our order and he was truly apolegetic.
12 July 2024
Reply from Bradfords - Bridport BBS
Good Morning Dr Curry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and thank you received a helpful service and the mistake was sorted and rectified quickly for you,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridport BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Haven’t had credit after 2 weekI and bag of…
I ordered 2 bags of sand and bag of cement, when I went to collect, I realised I ordered the wrong type of sand. Went back into the shop and ordered the correct sand. All good.
The staff said they would credit me back for the wrong ordered sand, took a photo of the order and said they would sort out that day.
That was 2 weeks ago and no sign of any credit. I’ve now got to go back to the yard to sort out. I know it’s only £8 but isn’t the point. I appreciate I made the mistake in the first place but would not expect to have to go back to sort out. Not good.
28 June 2024
Reply from Bradfords - Bridport BBS
Good Morning John,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay in the refund being issued to you.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
V quick service half price to bnq
3 July 2024
Reply from Bradfords - Bridport BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Terrible service
No email saying “your order is ready to collect”.
TPs sent this 10 minutes after opening the next day.
When I tuned up to collect, yard guy pointed at where things were and told me to help myself. Terrible customer service! Could have loaded up anything I wanted in the van and made off with it.
6 July 2024
Reply from Bradfords - Bridport BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding the collection status and the service you received upon arrival.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Easy online ordering
Easy online ordering, good range of products and quick delivery on time as advised.
25 June 2024
Reply from Bradfords - Bridport BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the quick delivery service provided with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great click and collect experience…
Great click and collect experience quick and efficient , friendly service 👍🏻
24 June 2024
Staff very helpful and knowledgeable.
17 June 2024
Reply from Bradfords - Bridport BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and knowledgeable service from the Bridport branch,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridport BBS
Hi Anthony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery driver was extremely helpful…
Delivery driver was extremely helpful and positioned the delivery exactly where I wanted it
11 May 2024
Reply from Bradfords - Bridport BBS
Good Afternoon JSM
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Prompt and efficient
I ordered gravel and collected 2 hours later, good price and very efficient and friendly service, thankyou.
2 April 2024
Reply from Bradfords - Bridport BBS
Good Morning AML
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order
Thank you for feedback regarding the friendly efficient service that you have received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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