Good quality products at reasonable prices. Quick delivery, was expecting 3-4 days but was given a call shortly after placing the order and arranged delivery the next day. Helpful and enthusiastic sta... See more
Company replied
Location
Switch locationUnits 11/13, Poundbury West Ind. Est., DT1 2PG Dorchester, Dorset, GB
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See what reviewers are saying
I have only recently started to use Bradfords for odd DIY projects and have only praise for the company and their team. I have used the Dorchester Branch and all orders were ready in a timely fashio... See more
Company replied
I ordered a concrete post online one evening with free delivery. I was surprised to get a phone call, from the office, the following morning asking if today was suitable and given an ETA of 1.5 hour... See more
Company replied
Had a large delivery this morning to my property which has a tight/restricted driveway. The Driver “Ben” (Dorchester Brach) once unloaded then helped me carry the Items to where I needed them. Ben cle... See more
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Company details
- #35 of 53 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 19 best companies in Carpenter
- #18 of 18 best companies in Insulation contractor
- #60 of 96 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Units 11/13, Poundbury West Ind. Est., DT1 2PG, Dorchester, Dorset, United Kingdom
- 01305 265422
4.8
Excellent
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great price and communication.
2 March 2021
Fast and efficient delivery and…
Fast and efficient delivery and notified before they came to ensure delivery was at a convenient time
21 February 2021
Got a phone call
Got a phone call. They said it was ready. Great I thought.
I went in. it wasn't ready and I was told to go to the back of the queue. I said I'd come back in 30 mins. They said it wouldn't be ready. It was only three little bits of wood. I rang back 3 hours later. They said it was ready. I went in. I had to then go to timber yard. No one was there. I shouted. Nothing.
I went back to the office, and had to go back to the timber yard, and someone was there. Took about 1 hour to get 3 bits of wood!
9 February 2021
Reply from Bradfords - Dorchester BBS
Hi,
Thank you for your feedback and for bringing these areas of concern to our attention.
I apologise that what was meant to be an easy and convenient service, was actually made difficult for you.
I will pass on this feedback to the branch for evaluation of the click and collect service that they are providing so that this can be prevented in the future.
Kind Regards,
Charlotte
Excellent Service!
Really efficient service... was only a small order but delivered in really good time AND sooner than originally suggested when I placed order on website... professional, polite staff with excellent customer service. Phone answered really quickly when called the store too. Excellent service guys- thank you!
16 January 2021
Ordered on-line
Ordered on-line, immediately had phone call ready to collect, arrived, goods brought out. What more would you want?
16 January 2021
Reply from Bradfords - Dorchester BBS
Dear Mr Phillips,
Thank you for taking the time to leave us a review.
I am really pleased to see that you are satisfied with the service that you have received from our team in Dorchester and that you are happy with your delivery.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
Great communication and service
Great communication and service. Always friendly staff.
10 December 2020
Reply from Bradfords - Dorchester BBS
Dear Amy,
Thank you for taking the time to leave us a review.
We highly value your feedback.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the level of service you continue to receive from our team in Dorchester.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
Very good service
Very good service. The only slight negative is that I was expecting an email or call to say that my order was available to arrive more quickly (in around two hours) than was the case.
8 December 2020
Reply from Bradfords - Dorchester BBS
Dear David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and that you are more than satisfied with the service you have received.
We value your feedback and I shall look into why you were not contacted sooner.
Kind Regards,
Charlotte from Customer Services
In the store
In the store, it was unfriendly, no smiling welcome, the staff quick pull up face mask and bombard with me with H&S policies. and all a bit OCD and standoff customer experience for me, hence the 2 star review. Their is more, if your customer feedback team really cares, you've got my number .
30 November 2020
Reply from Bradfords - Dorchester BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us in branch.
I am of the understanding that you have now discussed this with the branch manager at Wareham and that the problem is with the amount of health and safety measures we currently have in place in branch and how they made you feel, rather than the staff and the service you received from them.
We take all feedback very seriously and this will be passed on to the relevant department to see what possible changes can be made to give our customers a better experience in branch.
If you would like to discuss this further, please do not hesitate to contact us.
Kind Regards,
Charlotte from Customer Services.
Everything ordered arrived on time
6 November 2020
Reply from Bradfords - Dorchester BBS
Dear Mrs Folly,
Thank you for taking the time to leave us a review.
All feedback we receive is highly valuable to us.
I am pleased to see that your order arrived when expected.
Kind Regards,
Charlotte from Customer Services
AN OVERALL GOOD EXPERIENCE
From the easy to navigate and use website to communication about my order to prompt delivery makes this my favourite builders merchants.
1 November 2020
Reply from Bradfords - Dorchester BBS
Dear Mr Brown,
Thank you for taking the time to leave us such a great review.
I am glad to hear that your experience with us has been smooth sailing and that because of this we are your favourite builders merchant!
We value your feedback and look forward to exceeding your expectations.
Kind Regards,
Charlotte from Customer Services
Recommended
I have made two orders with Bradfords over the last couple of months having never used them before. They were recommended to me by a neighbour. I feel that I received a decent level of service. The deliveries are prompt and drivers are extremely helpful. The price of items could clearly always be cheaper but overall I would recommend them
13 October 2020
Fantastic service
10 October 2020
Always helpful,quick delivery service…
Always helpful,quick delivery service and kept informed
9 October 2020
Reply from Bradfords - Dorchester BBS
You are very welcome Martin, thank you for your custom
Updated review
Despite the presence of customers the yard workers appeared to be arguing and shouting at each other and the language used was pretty disgusting. Item I purchased was fine but was not offered any assistance to load into the car. UPDATE. Since I posted this review i have had s reply from Bradfords that was exemplary. I would particularly commend Zoe who called me to explain things. Excellent customer service from someone who genuinely cares about the customer experience and business reputation. Well done Zoe!!
7 August 2020
Unprompted review
Reply from Bradfords - Dorchester BBS
Thank you for the feedback Phillip, this has been dealt with by the branch manager as there is no way that customers should be exposed to this kind of behavior and suffer a lack of service and assistance on top of that! My apologies to you for this poor and unprofessional experience with us.
Good service.
Very good. Ready for collection very quick. Excellent in store and fork lift service. Will use again.
1 August 2020
Unprompted review
Great service
Great service, materials were delivered when I asked for them and really good quality.
11 July 2020
Unprompted review
Reply from Bradfords - Dorchester BBS
Nice to hear that you got what you needed when you wanted it, thank you for sharing this Gary
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