very helpful members of staff from the office staff informing me when the delivery was to the driver that was more than happy to help out. A very good experience will be using them again....
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See what reviewers are saying
Cannot recommend Bradfords enough! Have used them several times now, mainly for hire of tools. Customer service is excellent. Delivery was excellent and to fit our needs. Gary and Jack were profession... See more
Company replied
What can I say but Excellent, outstanding customer service from the moment I called them initially too the final delivery. I ordered two bulk bags of shingle but found out I didn’t have enough to comp... See more
Company replied
I was looking for charcoal block, cement sand and colourant. Bradford came up with the right price and free delivery. The only problem I encountered was with their website. Although I'm 9nly 20 minut... See more
Company replied
Company details
- #39 of 56 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #16 of 20 best companies in Carpenter
- #19 of 26 best companies in Insulation contractor
- #53 of 87 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Brunel Road, TQ12 4PB, Newton Abbot, Devon, United Kingdom
- 01626 361146
4.9
Excellent
280 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent selection of goods
Excellent selection of goods. Straight forward to order and pay. The collection was a breeze. And more products to buy!
14 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great company competitively priced…
Great company competitively priced building products. Often stocking difficult items to get hold of at other diy centers. Very happy with service & free delivery.
12 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Sharon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Great service and fast free delivery
Great service and fast free delivery. Would definitely recommend.
12 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Mark,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
quick service helpful staff
4 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Philip,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service very helpful…
Excellent service very helpful delivery driver would buy from again.
2 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Mark,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Easy, quick, and helpful.
I ordered some items online on a Sunday which was straightforward and easy.
Recieved a phonecall Monday to confirm and delivery the following day. Very polite and helpful people.
1 April 2022
Reply from Bradfords - Newton Abbot BBS
Hi Mr Hanks,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very Poor Service - No Delivery - No Phone Call
I oerdered 2 bags of soil last week and was told by an answerphone message that it would be delivered on Tuesday. I employed my landscaper to move the soil today and start work. The soil did not come and I’ve had no phone call or explanation. When I rang today the delivery manager was off for lunch but promised to ring me back - that was 2 hours ago and I’ve still heard nothing.
That’s why you get ONE STAR - VERY VERY POOR.
30 March 2022
Reply from Bradfords - Newton Abbot BBS
Hi Roger,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your delivery not arriving as previously advised.
I apologise greatly for this and for any inconvenience this may be causing you.
I will look into this further with the delivering branch, to see what has caused this to happen.
Kind Regards,
Charlotte
Reply from Bradfords - Newton Abbot BBS
Hi Ian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
I ordered fence panels and posts and…
I ordered fence panels and posts and both were delivered the very next day. Great customer service. Actual people caring about their customers and their business. Very happy.
24 March 2022
Unprompted review
Reply from Bradfords - Newton Abbot BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service and products
Great service and products. I'm not trade, just a DIYer but it's always a good experience using Bradfords :)
12 March 2022
Reply from Bradfords - Newton Abbot BBS
Hi Mr Holmes,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Fence panels were spot on
Fence panels were spot on, great product, service from the store was good with good communication. Delivery was a little sketchy, driver did not make much effort in alerting us to his presence and appeared to just leave the panels on our drive in a "safe" location. First I knew he had been was a text message. Otherwise an excellent experience.
3 March 2022
Reply from Bradfords - Newton Abbot BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the service, or lack of service that you received on delivery.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the branch.
I am, However, pleased that you are happy with the fence panels and the service that you received prior to your delivery.
Kind Regards,
Charlotte
Bad customer service
We had an extension built recently and bought most of the supplies from the local Bradfords.
However we had concrete blocks delivered which we didn’t use straight away. When the builder needed them, over half were broken and crumbling. Totally unusable.
I contacted Bradfords who told me to send in an email with photos of the broken blocks. We’ve since heard nothing except being told we should have examined the blocks and reported the damage within 24 hours! I’ll tell my builder next time to stop what he’s doing and examine all the stuff that’s been delivered.
Not great customer service.
2 March 2022
Reply from Bradfords - Newton Abbot BBS
Hi Mrs Billis,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the damaged blocks you received and the response you received upon reporting this to the branch.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the branch.
Kind Regards,
Charlotte
Reply from Bradfords - Newton Abbot BBS
Hi Mark,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Newton Abbot BBS
Hi Brian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Super friendly and helpful staff
Super friendly and helpful staff at the Newton Abbot branch where I collected my OSB loft boards from. One of the guys even gave me a hand loading up the car. Thanks guys!
11 January 2022
Reply from Bradfords - Newton Abbot BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Easy to order
Easy to order, great customer service, Excellent delivery service driver was very friendly 5 Star Service, will be using again Thanks
12 December 2021
Reply from Bradfords - Newton Abbot BBS
Hi Sam,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience.
We hope to see you again soon!
Kind Regards,
Charlotte
Not good
Delivery much slower than suggested on the website and mostly very poor quality timber.
16 November 2021
Reply from Bradfords - Newton Abbot BBS
Dear Tim,
Thank you for taking the time to leave us a review.
I am sorry to hear about your experience with our Newton Abbot branch.
I apologise that the delivery did not take place with in the advertised lead time and that when the goods arrived the quality was poor.
If you would like to discus this further please do email Ecommerce@bradfords.co.uk
Once again I do apologise.
Kind Regards,
Megan
100 mm concrete blocks
3 pallets were delivered they were sent back as most were cracked or broken
10 November 2021
Unprompted review
Reply from Bradfords - Newton Abbot BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience due to your bricks being damaged and I apologise greatly for any inconvenience this may have caused you.
Having followed this up with the branch, I have been advised that they have since resolved this with you.
If this is not the case or if you would like to discus this further, please email me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Huge range of stock
Huge site and range of stock. Car park packed with cars so obviously very popular. Good to use a SW based company. Click and collect - items ready quickly but collection itself took a while (staff spent a long time on the computer and printing documents, checking reference numbers etc). One of 3 spars of timber purchased was warped.
16 October 2021
Reply from Bradfords - Newton Abbot BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you've had a good experience with us.
We highly value all feedback that we receive and the comments you have made will be passed on to the relevant departments so that we can continue to improve our services.
We hope to see you again soon so that we can offer you a 5 star experience.
Kind Regards,
Charlotte
On time in fact early
On time in fact early. Careful when dropping off our sleeper’s. Will be using then again as we need more items
14 October 2021
Reply from Bradfords - Newton Abbot BBS
Hi Alan,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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