Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... See more
Company replied
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See what reviewers are saying
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
Company replied
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.2
Great
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer…
The website was really easy to use,our delivery was on time and Alex the chap that delivered it was fantastic... Also a bonus FREE DELIVERY thankyou Bradfords
7 January 2024
Reply from Bradfords - Taunton BBS
Good Morning A Moore
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
I am happy to hear that you have recieved an excellent delivery service with your order thank you for your feedback this has been passed onto all involved,
Kind regards
Katie
No Delivery
Ordered materials on line for delivery, order was confirmed, got an email stating delivery date, No material arrived, phoned company and got given an excuse that there was an internal mistake and it will be delivered the following day.
Second time this has happened from consecutive orders, with exactly the same excuse.
9 January 2024
Reply from Bradfords - Taunton BBS
Good Morning Mr Hale
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to isssues delivering your orders when specified.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick efficient delivery
13 December 2023
Reply from Bradfords - Taunton BBS
Hi Cliente
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All nice and easy
14 December 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Darren
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
No Problems all supporting services…
No Problems all supporting services appeared from customer point of view "efficiently functioned"
30 November 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Wesley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and thank you for your feedback,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Good Afternoon Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Great Price and Service
This was the first time that I have purchased anything from Bradfords. I bought a Dewalt Jigsaw DCS334N, What more can I say than a very competitive price, super service and the item was delivered the next day, which was a Sunday. Highly recommended and will use again. Many thanks.
25 November 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback and recommendation this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I am very happy with the service i…
I am very happy with the service i received from Bradfords,the delivery was on time and exactly what i ordered,i will use them again.
18 November 2023
Reply from Bradfords - Taunton BBS
Good Morning Jennifer
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the service you have received from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order online
Easy to order online, prompt, efficient delivery and very satisfactory items received.
27 October 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Rosemary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online with us to be an easy process,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Andrea
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Claire
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It's great to hear our drivers are doing so well as the face of the business out on the road.
We hope to see you again soon.
Kind Regards,
Sam
Great delivery people
27 August 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
5 Star good quality
26 August 2023
Reply from Bradfords - Taunton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Nigel
Thank you for taking the time to leave us a review.
I am pleased to hear that our driver was so helpful for you,
We hope to see you again soon.
Kind Regards,
Joe.
Topsoil & gravel
Ordered and paid for with a delivery date of next Tuesday - when I have booked a gardener/landscaper. Email today told me part of purchase (topsoil) no longer in stock and will have to wait a few days. It was in stock when I paid!!! Trying to contact gardener to put him off - but it obviously has a knock-on effect. V disappointed as have always had good service before.
20 August 2023
Reply from Bradfords - Taunton BBS
Good Morning Graham
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Excellent Purchase experience but poor quality product easy and Service was…
Purchase was easy and Service was excellent but goods were of poor quality. Stores did offer an alternative but when used the fence posts we discovered they were warped
19 August 2023
Reply from Bradfords - Taunton BBS
Good Morning Mr Warren
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a poor experience with us due to the quality of the fence posts received,
I apologise for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned.
Kind Regards,
Katie
Good Morning Mr Warren
I hope you are well,
Your local branch has advised that they have been in contact directly with yourselves to resolve this,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Delivery on time
Delivery on time. Driver very helpful with drop off position. Excellent service.
8 August 2023
Reply from Bradfords - Taunton BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great company
Great product, price and delivery to the door. Excellent communications throughout. Thank you!
6 August 2023
Reply from Bradfords - Taunton BBS
Good Morning Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received good communication from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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