All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order online
Easy to order online. Sales staff and delivery guy polite, helpful and friendly. Prices competitive and would definitely buy from again and recommend to family and friends.
30 March 2023
Reply from Bradfords - Trowbridge BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am happy that all of our services worked as they are supposed to,
We hope to see you again soon.
Kind Regards,
Joe.
Good quality product competitive price…
Good quality product competitive price helpful staff member
26 March 2023
Reply from Bradfords - Trowbridge BBS
Hi Rodney,
Thank you for taking the time to leave us a review.
I am glad our staff, prices and quality were up to scratch,
We hope to see you again soon.
Kind Regards,
Joe.
Ordering, stock and delivery all good
Bradford had all the sizes of timber I needed, which meant that there won't be much waste. Their prices were very good.
Delivery was very quick after ordering online over-the-counter weekend.
The delivery driver was friendly and was able to place the delivery exactly where I wanted it. Thank you!
24 March 2023
Reply from Bradfords - Trowbridge BBS
Hi Chris,
Thank you for taking the time to leave us a well informed review.
I am pleased to see that you have had a positive experience with us!
And I am glad all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Trowbridge BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am extremely pleased that our staff are able to take care of your needs.
We hope to see you again soon.
Kind Regards,
Joe.
Price and friendly staff
20 March 2023
Reply from Bradfords - Trowbridge BBS
Hi David,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Reply from Bradfords - Trowbridge BBS
Hi Bunny,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
I ordered for delivery for one week…
I ordered for delivery for one week later, the day before delivery I was called to say they didn't have the insulation I needed, after a few awkward phone calls they said they could deliver on the Monday so I had to call of the builder
17 March 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Oughtibridge
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to our branches stock availability.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon Mr Oughtibridge
Your local branch has been in contact with us to advise that they have been in contact with yourselves to resolve this matter,
If we can be of further help in the future please do not hesitate to contact customer.services@bradfords.co.uk
Kind regards
Katie
Good all round experience no issues 16
16 March 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Dee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Absolutely brilliant customer care
Absolutely brilliant customer care. No building supplies company comes close to Bradfords system of ensuring that the customer is happy with their services from ordering through to delivery. Brilliant company.
19 March 2023
Reply from Bradfords - Trowbridge BBS
Hi Brendan,
Thank you for taking the time to leave us such an amazing review.
We are so pleased that you have had a brilliant experience with us
We hope to see you again soon.
Lorna
On line easy to use order then…
On line easy to use order then delivered two days perfect thanks
27 February 2023
Reply from Bradfords - Trowbridge BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased you appreciated the swift service,
We hope to see you again soon.
Kind Regards,
Joe.
Great service
I ordered some equipment on line and was pleasantly surprised when my local branch phoned me to advise me when the item was in and being sent out and then again to make sure it was received and in good order. Well done
23 February 2023
Reply from Bradfords - Trowbridge BBS
Good morning,
Thank you for leaving a review,
I'm glad to hear that you have had a great experience shopping with us.
Kind regards
Megan
Excellent decking product in stock and…
Excellent decking product in stock and competitively priced.
From my initial in-person visit where I was assisted by a friendly and knowledgeable fork-lift driver, to updates via telephone and text message, and a delivery driver who didn't give-up on the first attempt to reverse into our very narrow lane, and then off-loaded the product precisely, my experience with Bradfords was first class. I haven't used them much before, having tended to go to the superstore DIY chains (which frequently disappoint), but this was a far superior experience and I'll certainly look at sourcing future materials from Bradfords instead. Highly recommended!
24 February 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Winchcombe
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch from start to finish with your order.
Thank you for your feedback, I am happy to hear that you received a high level of customer service in our branch from your first visit to your local branch to receiving delivery of your order placed online.
This will be passed on to all involved with your order,
We look forward to seeing you soon
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Jilly,
Thank you for taking the time to leave us a review.
I am glad you found the service good and our driver,
We hope to see you again soon.
Kind Regards,
Joe.
I needed 7 sheets of plasterboard
I needed 7 sheets of plasterboard, and Bradford’s had the best price I could find, with next-day delivery for free.
2 February 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Andrew
Thank you for taking the time to leave us a review,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service, From order to delivery, could not fault the service
Great service, could not do any more to help outr
15 December 2022
Reply from Bradfords - Trowbridge BBS
Good Evening Andy
Thank you for taking the time to leave us a review.
Thank you for your kind comments regarding the service your have received from our Trowbridge branch,
This will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had another 5* experience with us!
We hope to see you again, and again.
Lorna
Reply from Bradfords - Trowbridge BBS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Highly recommended…
A decent team here from the office to the delivery. All very helpful and good communication on delivery times and stock availability. The drivers are good at what they do and I found better skilled and more helpful than others I’ve had deliver to site. I’d definitely recommend them and will be using again no doubt.
19 October 2022
Reply from Bradfords - Trowbridge BBS
Good Evening
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch and that communication regarding delivery and stock availability was very helpful and informative.
Thank you for your kind words this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Im just a DIY guy and wanted a length…
Im just a DIY guy and wanted a length of steel bar which I found at Bradfords in Trowbridge ordered it on line all went through smoothly, drove to Trowbridge collected it all good very helpfull staff, Many Thanks
5 October 2022
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Top rated staff
Placed my order at Trowbridge. The staff were top rate and the delivery driver was exceptional.
5 October 2022
Reply from Bradfords - Trowbridge BBS
Good Evening Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with the Trowbridge branch and are very happy with the delivery service you have received, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.