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Brainstorm Force Reviews 1,299

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TrustScore 4.5 out of 5

4.5

Business Services
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.

Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great products and perfect and fast…

Great products and perfect and fast support. I am using Ultimate Addons for Elementor what are the perfect expansion upgrade for the Elementor pro. With 1 element i had a problem, after sending a ticket i had anwser in 5 hours with a perfect solution and verry friendly support.

21 November 2022
Unprompted review
Rated 1 out of 5 stars

They will not support or help with pro ($) version of buggy video player

After using their Elementor plugin's Video Gallery feature, I had a number of issues. At first they claimed it was plug-in conflicts, the usual explanations to distance themselves without actually looking into it. I persisted and they eventually admitted there was indeed a known bug in their plugin that caused videos to redirect to vimeo rather than play on the page. They said they were working on it and gave me a workaround. This alone caused huge delays when a prospective client had been waiting to see my portfolio.

It got worse. I found another bug with their player. At this point, it seemed that rather than conceding to an issue they couldn't fix, they stopped all communication. Normally, I'd get a reply by the next day. I tried starting a new support string - still no reply. As of now, it's been over a week since they've replied despite me touching base multiple times. I paid for this plugin and the support that comes with it and they intentionally stopped providing support, presumably rather than admitting they just don't know what's wrong with their product.

21 November 2022
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force

Hello Stephen,

We are deeply sorry to hear about your difficulties, and we truly apologize. While we strive to provide the best service possible, I understand that this did not go well and has been an unpleasant experience for you.

I reviewed your support ticket and notice that our team was able to assist you, and the issue you were experiencing should now be resolved on the site.

While we do our best, it is sometimes difficult for us to provide a quick solution. Please bear with us and enable our team to help you with this.

However, if you are still experiencing the same problem, I would like to request you please give us one more chance to make it perfect for you.

Rated 5 out of 5 stars

Brainstorm Force Products and Staff Are Amazing

Brainstorm Force creates the WordPress products and solutions that allow me to create successful, efficient, and visually appealing sites. Reliable and intuitive products and 5-star support make Brainstorm Force a shining star in the WordPress community. I know (in rare instances) when I reach out to their support group, the awesome Brainstorm Force team responds quickly and is invested in my goals and successes. Thank you for giving me the tools to create creative and reliable sites.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic support!

As a newbie with Astra and their templates there was need for some support. The team reacted very fast and kept on supporting till the issues were solved. Very pleased so far and keep up the good work!

9 November 2022
Unprompted review

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