Brainstorm Force Reviews 1,299

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.


Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Buyer Beware

Buyer Beware! I had an annual Business subscription to ZIPWP to try it out and when I went to go to cancel it the day before the "auto renewal" their support form on the website was broken and would not accept submissions. Tried again the day of the renewal, still broken. Was finally able to submit the request two days later successfully and I'm getting the standard cop out of "auto renewals are not eligible for refunds" plus an excuse of "you don't need to submit a ticket to cancel you can do that in the dashboard."

OK, fine. The reality is, my team barely used the software in the entire first year because we could tell almost immediately thay ZIPWP is nothing more than a tool that creates "AI-generated sites" pulling from their existing library of very basic templates, and adds some AI generated content to it. Which, OK fine... But not really useful for our team. It was worth trying out, but the fact that they are now refusing to refund my money and assist in cancellation should tell you all you need to know about how they do business here. We have zero use for this software, will not use it at all, and haven't in the last 11.5 months.

I have been a customer of the company for years with products like Astra Pro and UE, etc and it's just extremely short sighted by this company to not accommodate us due to the technical glitches that were happening with their support form when we were attempting to cancel just prior to the auto-renewal date.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

WASTED MY TIME

WASTED MY TIME

Astra's free theme is deliberately crippled to funnel you into paying. You can’t set full-width background sections, containers are stuck in white boxes unless you upgrade, and nearly every visual tweak triggers a “this requires Astra Pro” message.

I just wanted to build a clean, mobile-first page — but even basic layout freedoms like transparent backgrounds or edge-to-edge containers are locked behind the paywall.

You don't discover this up front — it's only after hours of tweaking you hit the trap. They bait you with speed claims and then hide all meaningful customization behind Pro.

This isn't a free theme. It’s an upgrade nagger disguised as one.

Avoid it if you value your time. I have been told to try Blocksy or GeneratePress instead — I hear they offer far more without playing games. We will see! If they play games behind a paywall also you can expect another honest and factual reviewn
This is an edit! I recieved an email today asking me for more details to determine if my review was well here is what it said You’ve written a review for Brainstorm Force, and they’ve asked for more details to better understand your experience.

If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.!
I dont think I could have put it clearer than i did! I aqctually think its too difficult for them to respond against my blatant truth, simple as that! and the request was hopefully for them a way out as they obviously dont like it!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Spectra brings what’s missing from…

Spectra brings what’s missing from Gutenberg — additional settings and formatting options.

I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combined with Spectra One, I can quickly create websites that are both beautiful and high-performing. On top of that, the Brainstorm team consistently strives to keep the code lightweight and efficient.

And the cherry on top… their support team is fast and effective — a huge plus when, at the end of the line, there’s a client waiting (and rightly so) for their issue to be resolved!

Thank you, Brainstorm, for the amazing work. Keep bringing us high-quality products with optimized code and such responsive, efficient support!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products, excellent support

I started using the Spectra Theme and Spectra Plugin last July and really enjoy using them. However the first website I created had an intermittent problem where every so often the Home page would be scrambled. I contacted Brainstorm Force and their solution resolved the problem. I was very impressed as intermittent problems can be nasty to resolve. Working on another website I had a problem where the website did not look good at certain screen sizes. While they were unable to completely resolve the issue, they suggested a way to much improve it, even creating a little video showing me what to do. They are considering adding a new feature that would completely resolve the issue in the future. They take time and care over their support and I would not hesitate to recommend the company or its products.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Payment without subscribtion

I am very dissapointed! I already stopped my membership last year (mail sent 9/02/2024 10:26) and also i could not login into my account in 2024. Even though they still took the amount of my billing for this year 2025 without my permission. I cancelled my membership already in 2024 and still they won't REFUND my payment. If someone don't use your product then you don't take their money! It's like steeling.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Once again the Brainstorm team pulled out all the stops to help me solve a plugin upgrade problem. I've only been with Brainstorm for a few weeks but I have been deeply impressed by their level of customer service. An excellent team.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service! Well Worth $49 a Year to Upgrade to Priority Service!

I am a long-time user of complex WordPress themes. Recently I began to discover the ease of using Astra, Elementor and Spectra themes for WordPress. With these I can turn out professional websites at an incredibly rapid pace.
Like everything worth doing in life there was a learning curve getting used to something new. I was under a tight deadline when I started with an Elementor website.
After looking around the theme I gladly paid the $49 for an annual premium service account with Brainstorm Force. Every time I got stuck finding features I was used to in other WordPress themes, Humayon & the Customer Care team helped me to quickly learn and apply the solutions I needed.
Brainstorm Force is upbeat, professional, and very expert with creating screen casts to complement their written step-by-step instructions. Over and over they have earned the 5-star recommendations I give them!!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Complete theme, easy-to-use features, loads like lightning

I migrated from a custom theme to Astra and I couldn't be more delighted! It is a complete package that allows me to customise the website as SIMPLY as possible with little coding. There were so many things I couldn't do with the previous theme and a ton of extra code had to be added to make things work my way.

The templates are surprisingly lightweight and they load faster sans caching than my previous theme WITH caching. It's incredible!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

What made my experience great was…

What made my experience great was Ankush and his Customer Care team! They were relentless in finding a solution for the issue reported. Due to this experience, I recommend the UAE plugin.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

These clowns have charged me the annual…

These clowns have charged me the annual bill even though we were in contact 6 months ago and I canceled my membership. The funny thing is, the membership has to be cancelled by a ticket, you can't cancel your subscription yourself. Now I understand why!

8 February 2025
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force

Hi there,

We’re sorry to hear about your experience! We’d like to clarify that you can cancel your subscription anytime directly from your account dashboard—there’s no need to submit a support ticket.

We do not charge for canceled subscriptions, so if you were billed, it’s possible the cancellation didn’t go through successfully. It seems there may have been some miscommunication regarding your request, and we’re here to help.

Could you please share your ticket ID or reach out to our support team? We’d love to investigate this and ensure everything is resolved correctly.

Your feedback is important to us, and we truly appreciate the opportunity to make things right. Looking forward to assisting you!

Rated 5 out of 5 stars

Very good support

I’m very pleased with the support I received from the Brainstorm Force team. After following their advice to refresh the permalinks, the issue was resolved immediately, and I was able to edit my headers and footers without any problems. The support was fast, efficient, and professional. I highly recommend their products and customer service!

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Be very careful

Be very careful, they are thieves!
I subscribed to a $200 plan and never received my product. Total scam! Avoid this company at all costs!

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Great support

We have a slightly unique setup and had an issue with analytics not appearing. Support worked with us through the issue until it was resolved over the course of several weeks and now we're all set. Thanks!

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Ultimate Addons gone from my website

Ultimate Addons FAQ section are gone from my websites. Lifetime licence and now plugin turns back to the Lite version saying I'm using Free version and need to upgrade to PRO. This caused all FAQ sections totally gone from my clients websites! No help, no life chat. Wasted money and predictable outcome of my laziness using page builders. Now I code all my themes and features from scratch and I will never go back using those weak plugins anymore! Only forced to use on some old clients website. The worst thing is when your website is relaying on somebody else that is irresponsible as this company is! Learn to code and code your website on your own. Do not use plugins like this one.

5 January 2025
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force

Hello Maverick,

I am sorry to hear about the inconvenience you faced with our Ultimate Addons for Elementor plugin. We truly value your feedback, and I want to personally address your concerns and help resolve this issue.

The problem you encountered was unintentional and arose due to recent changes in the naming conventions of the free version, combined with an update to how WordPress fetches updates. This unfortunately led to a situation where older versions of UAE Pro were mistakenly updated to the Lite version. You may have encountered this issue due to an older version of UAE Pro. Please rest assured that we identified this issue promptly and have already fixed it.

To regain access to your content, you simply need to install the latest version of UAE Pro. All of your work, including the FAQ sections, will be restored without any loss. Our team is here to help ensure everything is back to normal as quickly as possible.

We sincerely apologise for the experience this caused you and your clients. To prioritise your case, I kindly request that you open a support ticket with us using this link: https://ultimateelementor.com/contact/ and include the link to your TrustPilot review. Our team will treat this as a priority and assist with any lingering concerns you may have.

I also want to assure you that we have implemented safeguards to prevent such an issue from happening again. Your trust means everything to us, and we are committed to making things right.

Thank you for bringing this to our attention, and I hope we can work together to turn this experience around for you. Please don’t hesitate to reach out if you need further assistance—we are here to help.

Best regards,
Team Ultimate Addons for Elementor

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