Brainstorm Force Reviews 1,299

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.


Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brainforce is a perfect Softwaresupplier

ConvertPlus is a great Product of BrainForce. I used it now in two projects. It is easy to setup and has all features.
I had a little issue with CSS and the Support helped within hours. It was blazing fast. Even they did a littel Video that i can help myself the next time.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We had issues with the video gallery in Ultimate Addons for Elementor. We reached out to Brainstorm Force and they were able to help us solve the problem by implementing CSS code. Great customer service!

13 December 2023
Unprompted review
Rated 3 out of 5 stars

Don't process refunds.

These people run astra themes, which worked okay, i still had to get a ton of plugins to supplement their professional plan, which is fine, the reason I rate them low is once they process an automatic renewal, they will not process a refund. I get it that it is my fault, but why do you need to take money you are not earning, I have since cancelled the plan, the website is dead, but why not refund me the money. I was a paying customer and now you won't process a refund for services that were for a dead website. Sucks, and especially sucks right before Christmas. UPDATE: they did end up refunding me full amount of money after they saw this review. I don't think they updated their policy, but maybe they will. Merry Christmas Everyone, and thanks to Brainforce for being nice about it. I do appreciate it, but I am leaving the review up for a warning. Although I moved the stars from 1-3. Fair

12 December 2023
Unprompted review
Rated 1 out of 5 stars

I never received the download I…

I never received the download I purchased even after making contact 3 times. I was ran in a circle and still didn't receive the product. On the third day trying to get this fixed and still nothing. My site can not be completed due to this delay at such a busy time of the year for a shop. I've sent screenshots with proof of purchase with a return message that this can take up to 24 more hours. Unbelieveable!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Sometimes things don't go as planned and it can be hard when you are tying to learn a new process. I've always loved Astra and now learning Spectra and blocks...it's been a challenge, but you guys have been amazing and helping to minimize the curve.

2 December 2023
Unprompted review
Rated 1 out of 5 stars

Startet a support question about CSS…

Startet a support question about CSS files always is giving an error 404 after user is updating the page, if the user is not purging cache. I did that 2 months ago.

Since then, they have just tried to say that this is our servers fault, despite that this is going on at different server setups.

Astra is the only theme in the WP universe that does this, and I don't think they are capable of understanding my issue, since it has just been the same answer for each 2 months.

I will not recommend using Astra any more. Use Hello Elementor. Astra is using alot of bloated HTML and CSS in the source code, and in 2024 there is better themes to use.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, honest, and helpful

My experience has been entirely positive. I made an error in my purchase. My mistake. With no fuss the team helped me correct the issue and did so in a friendly and cooperative way. I couldn’t ask for better service and support.

22 November 2023
Unprompted review
Rated 4 out of 5 stars

Buggy Astra theme: Support is slow

Update: Support has reached out to me with some possible solutions for the bug. Which is much better than being ghosted. I tried out their Astra theme on my Wordpress website. I got everything set up and then suddenly the beautiful transparent menu I set up was replaced by a white header with a random excerpt in it. I reached out to support, and the support agent from Brainstorm Force said there wasn't any issue and then ghosted me.

12 November 2023
Unprompted review
Rated 1 out of 5 stars

Really BAD customer support!!!

My experience is with their "UABB" and support. We are a travel agency in Norway and have had a ticket open with Brainstorm Force for 3 week now. They do not respond. When they do respond it is after long days of waiting, and then they tell us that an developer has to look at the issue. The support person does not seem to duplicate simple issues and asks irrelevant questions. It's like they don't care at all!!! Apparently, they are in India so there is a pause of at least 24-72 hours for every question and query, if they respond at all. The upshot is we have software that does not work, wasted hours and days resulting in about a $1500 loss and a very upset clients around the world. My opinion is to not buy their software and save time, money and lots of aggravation.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Brainstorm Force: Pioneers of Web Innovation and Excellence

Ultimate Addons for Elementor by Brainstorm Force is an absolute game-changer for anyone working with Elementor. If you're looking to supercharge your web design projects, this is the tool you've been waiting for.

One standout aspect of this product is the incredible support provided by Brainstorm Force. They truly go above and beyond to assist their users. Recently, they helped me resolve a widget issue quickly, saving me a ton of time and frustration.

But what makes this product truly amazing is its versatility. With a wide range of Elementor plugins and themes, it's like having a complete design studio at your fingertips. Whether you're a seasoned pro or just starting out, Ultimate Addons makes your design process smoother and more efficient.

What sets this product apart is its attention to detail. The plugins and themes are meticulously crafted to ensure they seamlessly integrate with Elementor. You'll notice the difference in the quality of your designs.

But it doesn't stop there. Ultimate Addons offers a treasure trove of creative elements and customization options. You can bring your vision to life without any coding skills. It's incredibly user-friendly.

One minor drawback to note is that with so many features and options, it might take a little time to explore everything. However, the learning curve is worth it, considering the immense benefits it brings to your web design projects.

In conclusion, if you're serious about web design and want to take your Elementor experience to the next level, Ultimate Addons for Elementor is a must-have. Don't miss out on the opportunity to enhance your design capabilities and streamline your workflow.

8 November 2023
Unprompted review
Rated 3 out of 5 stars

A great range of products

Back down to 3 stars because of shady marketing tactics.
I've been using BSF products for many years. Support did go massively downhill for their Beaver Builder add on, and like many I abandoned it in favour of the competitor. I've used support a few times in the last few weeks though and I have to say I'm impressed again. Their new range of Sure products is excellent, as is ZipWP. The owner Sujay seems like a lovely guy and I admire what he has achieved with the business. I wish them all the best. Keep up the high standard of support you have again (otherwise I'll be back here 😉)

7 November 2023
Unprompted review
Brainstorm Force logo

Reply from Brainstorm Force

Hi Maureen,

I’m Sujay, the CEO of Brainstorm Force. Thank you for your thoughtful feedback and for being a long-time user of our products—it means a lot to me personally.

I noticed your concern about our past marketing tactics and support for the Beaver Builder add-on. I’d love to hear more about your experience and understand how we can improve further.

Please feel free to reach out to me directly at sujay@brainstormforce.com. Your insights would help us immensely as we continue to grow and serve our community better.

Thanks again for your support, and I hope we can regain your trust fully in the days ahead. 😊

Warm regards,
Sujay Pawar
CEO, Brainstorm Force

Rated 1 out of 5 stars

Bad experience with Convert Pro

My experience is with their "Convert Pro" and support. We are an agency in Los Angeles and have had a ticket open with Brainstorm Force for 6 days now. They do not respond. When they do respond it is after long days of waiting, and then we are asked for information we have already given them. The support person does not seem to duplicate simple issues and asks irrelevant questions. Apparently, they are in India so there is a pause of at least 24 hours for every question and query, if they respond at all. I have found that many of the glowing reviews on influencers' and other sites are bogus; perhaps they create their own reviews as a marketing ploy. The upshot is we have software that does not work, wasted hours and days resulting in about a $1500 loss and a very upset client. My opinion is to not buy their software and save time, money and lots of aggravation.

18 October 2023
Unprompted review

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