Nothing great but it made me hopefull. I've retired and seemed to being a bit lost. Left a 35 yr home and moved to one 5 yrs ago over 4 hours away and am sleeping and watching the screen, tv or tablet... See more
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Review summary
Created with AI, based on recent reviews
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Easy to answer questions, rapidly. Presented. At end, too many extra things to purchase…a bit of over selling! Let me just see what your Brainway app. offers. No additional information needed at t... See more
Company replied
I am impressed by the quality and depth of your personal quiz, and the breadth of your questions. I have education and work experience as a licensed social worker in mental health areas with multiple... See more
Company replied
It was quick and easy to navigate. I was offered a 50 per cent discount on the price, but did not see that a discounted price. There are too many options with a very high price at the end of the day f... See more
Company replied
3.5
Average
1k reviews
Asks customers to review
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Reply from Brainway
Dear becky,
Thank you for reviewing our application! We are glad Brainway supports your mental health and eases procrastination and spiraling. We are actively working on improvements. Please email help@brainway.app and include your account email and, if possible, the order number.
Sincerely,
Brainway Team
So far everything was easy.
10 May 2026
Reply from Brainway
Dear Kenneth,
We are so glad that everything was easy for you so far! Brainway is actively working on improvements to help you tackle procrastination, stop spiraling, and boost mental health. Should you need any assistance, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Great customer suppy
Nora in customer support was very helpful! It’s rare nowadays that you receive timely support and she was right on my request for help !!
10 May 2026
Reply from Brainway
Dear Debbi Stanfield,
We're glad Nora provided such timely support! Brainway aims to boost mental health and stop you from spiraling into procrastination. We're actively working on improvements. Should you need anything, email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Not what I Expected
I started my plan and not seeing any insights that you can’t get from reading magazine articles. I expected more.
10 May 2026
Reply from Brainway
Dear Maggie B,
We understand the insights felt like magazine articles. We are actively working on improvements to better support your mental health and stop spiraling procrastination. Please email help@brainway.app with your account email and order number, if possible, so we can assist.
Sincerely,
Brainway Team
Questions ask exactly what I need to…
Questions ask exactly what I need to expose and move forward.
10 May 2026
Reply from Brainway
Dear eddiemasanzu,
We're glad our questions help expose what you need to move forward! Brainway stops the spiraling that fuels procrastination to improve mental health. We're actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Hoping to improve my life with the…
Hoping to improve my life with the information you say works.
9 May 2026
Reply from Brainway
Dear crowe,
We're glad you're using our information to improve your life! Brainway is here to help you stop spiraling, tackle procrastination, and boost mental health. We're actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear gingerlmartini,
We are thrilled you find the Brainway website good! Helping you overcome procrastination, support your mental health, and stop spiraling is our main goal, and we are actively working on improvements to make it even better. Should you need anything, please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
I find the products
I find the products, and methodology to achieve goals very informative, and motivating.
9 May 2026
Reply from Brainway
Dear maryannegreco,
It is great our methodology motivates you to achieve your goals! Tackling procrastination and spiraling for better mental health is Brainway's mission. We are actively working on improvements. For any support, email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Add ons
I like the looks of the program but didn’t care for the multiple selections to purchase add ons.
9 May 2026
Reply from Brainway
Dear Amy,
We're glad you like Brainway's look, but understand the multiple selections for add-ons are frustrating when trying to manage procrastination, avoid spiraling, and improve mental health. We are actively working on improvements. Please email help@brainway.app with your account email and order number so we can assist.
Sincerely,
Brainway Team
Don't Be So Pushy...Enough Is Enough.
The first/main part, before the first offer to join Brainway, was great! I not only did the 3 month subscription but I also took screenshots of ideas, etc, to help guide me. I didn't see anywhere that it is an actual subscription with ongoing pymts. If there are, I will not only be very disappointed in y'all but also pretty missed off.
The rest of it started getting on my nerves after 3 or so offers. Enough is enough. I agreed to buy your 3 month plan. Offer me 2 of the best and then offer the rest in the welcome email or something like that. I almost called t b earlier whole thing off, i was so mad and frustrated! And I'm a very patient person and really need this.
9 May 2026
Reply from Brainway
Dear Laura,
Glad Brainway's tools for procrastination and spiraling support your mental health! We hear your frustration about the extra offers and are actively working on improvements. Please email help@brainway.app with your account email and order number to clarify your plan details.
Sincerely,
Brainway Team
All the extra purchases
9 May 2026
Reply from Brainway
Dear terrisu,
We understand your frustration with the additional purchases. To better support your mental health and prevent spiraling procrastination, we are actively working on improvements. Please email help@brainway.app with your account email and order number so we can assist.
Sincerely,
Brainway Team
Impressive well organized quick options…
Impressive well organized quick options quickly given to deny a choice the best I've seen
8 May 2026
Reply from Brainway
Dear jeannezasadil,
We are glad you find the quick options well organized! Supporting your mental health by reducing procrastination and spiraling is Brainway's goal. We're actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
A good experience until I got to the…
A good experience until I got to the seemingly endless extra offers towards the end.
8 May 2026
Reply from Brainway
Dear John Render,
We hear your frustration about the extra offers. Tackling mental health and procrastination shouldn't leave you spiraling. We're actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number so we can assist.
Sincerely,
Brainway Team
Duplicitous company
I was duped into being charged for 1:1 coaching which I didn’t want at a cost of £73 per month.The company literally inundated me with emails to get me to sign up for their programme.I was also charged£31 for the monthly plan which I had (according to the customer service specialist ) forgotten to cancel.They refuse to refund my money so my advice to anyone thinking of using this company :DO NOT as they don’t give a damn about customer service and just want your money.
UPDATE:Brainways response gives the impression that if I contacted them they would assist me.Unsurprisingly this was not the case and they just reiterated the same robotic response I had received about 6 times previously.
Trust me when I say this company is 100% untrustworthy.
Even when I told them my mother had just passed away and that as I was a senior citizen surviving on a pension I could ill afford to lose £103 (for something I was duped into subscribing for )the company still refuse to give me a refund.
Absolutely despicable .
Incidentally I never even used the app nor the 1:1 coaching as I was too preoccupied grieving for my mother .
What a sad incompassionate world we live in.
5 May 2026
Unprompted review
Reply from Brainway
Dear Jayne Horwood,
We understand your frustration with the coaching plan and email volume. We aim to help with procrastination and mental health, not cause spiraling. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
simple and easy to get started
The application was simple and easy. I only purchased a month of the plan so I'd like to see how it goes and then I can post it for the review
8 May 2026
Reply from Brainway
Dear amfisher,
We're glad Brainway is simple and easy! A one-month plan is a great start to tackle procrastination, stop spiraling, and support mental health. We're actively working on improvements. For support, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Really good, bitesize lessons
Brainway.app has been really good. The chapters are broken down into bitesize lessons so you can go at your own pace, this really helps me. The tracker is really good for your moods and you can amend it to put different emotions which I really like. The support team were excellent as well Nora replied really quickly and the customer service was awesome, so thank you. Really recommend this app
7 May 2026
Reply from Brainway
Dear Rachael,
We're glad Brainway's bite-size lessons and mood tracker help your mental health! Beating procrastination and spiraling is a journey. We're actively working on improvements. For future support, please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Easy to read and comprehend.
7 May 2026
Reply from Brainway
Dear Trish,
We're glad you found Brainway simple to read and grasp! Easing procrastination and spiraling is vital for mental health. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number to share feedback.
Sincerely,
Brainway Team
Simple to get what I wanted and to say…
Simple to get what I wanted and to say no thank you...
6 May 2026
Reply from Brainway
Dear Carol HUMES,
Glad it was simple to get what you needed and easily opt out. Mental health shouldn't involve spiraling or procrastination! We are actively working on Brainway improvements. For support, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
Too many add ons!
6 May 2026
Reply from Brainway
Dear Patti,
We understand having numerous add-ons can feel overwhelming. Brainway aims to ease mental health spiraling and procrastination, and we are actively working on improvements to simplify this. Please email your account email and, if possible, your order number to help@brainway.app.
Sincerely,
Brainway Team
Do not use this app or company
Do not use this app or company. Their terms and conditions are so embedded, I had no idea they were signing me up for a subscription of over £100 per month. They add lots of ‘free’ add ons and then charge you for them 27 days later. No ending, no advance warning of payment, no ability to cancel via the app. Appalling. Please do think very carefully about signing up.
Edit: they claim to want to help resolve. THEY DON’T. This is a ploy to try to mitigate the review. They still have the money and have no intention to refund. Reported to bank for support. Please do not be fooled but their calm approach. They just want your money.
4 May 2026
Unprompted review
Reply from Brainway
Dear Cathlyn Lloyd Borland,
We're sorry the add-ons and app cancellation process caused stress. Brainway aims to help with mental health, procrastination, and spiraling, and we are actively working to improve subscription clarity. Please email help@brainway.app with your account email and order number so we can assist.
Sincerely,
Brainway Team
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