Brakes Plus Reviews 12,727

We’ve been bringing our vehicles to Brakes Plus on Abbot Lane for over five years, and the difference in service lately is hard to ignore. What used to be a reliable, well-run shop has clearly gone downhill.

Most recent example: my wife had a 10:00 AM appointment for a simple oil change and dropped her car off early (around 9–9:30). There was zero communication all day. When she finally called, they claimed they had tried to reach her—this has now happened multiple times with me and my son as well, always with the same we tried to call and/or “we left a voicemail” excuse that simply isn’t true. One twice ok. But not all as often as it’s happened.

She was told the car would be ready at 4:30 PM. We showed up at 4:30… and watched them just then pulling her car onto the lift. That tells you everything you need to know about how appointments are being handled.
They then said it would be “another half hour.” We left and ended up picking the car up the next morning. On top of that, they were supposed to rotate the tires and didn’t even attempt it—or call to ask about the lug nut key.

This isn’t a one-off issue. The same thing has happened with my car and my son’s car: early drop-off for scheduled appointments, followed by all-day delays and poor communication, with work not completed until closing time (or later).

To be fair, their pricing is still reasonable and better than the dealerships. But the customer service that used to set this place apart is no longer there.

If management is paying attention: the problem isn’t just the delays it’s the lack of communication, accountability, and RESPECT for customers’ time. Fix that, or you’re going to keep losing long-time customers.

I've had a positive experience every time I've taken a vehicle in to Brakes Plus in Waterloo, Iowa. They are friendly, competitively priced, and their work is outstanding.

I had a great experience at Brakes Plus on Precinct Line Rd in North Richland Hills. I went in for a state inspection after another shop couldn’t complete it because they said there was no power to the diagnostic port.

The team at Brakes Plus quickly figured out the issue — it turned out to be a blown fuse. They fixed it right away, re-ran the inspection, and got me taken care of without any hassle.

I really appreciated how fast, honest, and efficient they were. They didn’t try to upsell anything or make it more complicated than it needed to be. Just straightforward, professional service.

Highly recommend this location if you want knowledgeable technicians who get the job done right.

I trust Brakes Plus in Litchfield Park with all my cars. They are amazing! I recently needed my windshield wipers fixed and the manager was able to explain to me what happened, how to avoid it in the future and kindly fixed it for me. He didn't need to go through all of that but the explanation was huge as he gave me information and knowledge that will prevent this from happening again. The moment you walk in there is always a warm welcome, friendly service and excellent communication. I will take my cars no where else.

bought a car with “brand new brakes” done by this shop. pads were backwards caliper pin wasnt there and the rotor was bent. had 2 year warranty and they said it was voided. get real mechanics before you work on something you dont know how to do.

My husband and always appreciate the amazing staff and the commitment to the community at this location! 👏 Thanks again!!

We got our oil changed at 1PM on a Saturday, came home, went back out to drive the car at 7pm to go get food and there was oil all over my driveway and car was leaking oil. Not only that, Brakes Plus tried telling us we needed new brakes when we just got new brakes at another place. Dont trust this place .
So we just found out that Brakes Plus forgot to put the Oil Cap back on the engine, so now we have Oil all over our engine and driveway. This is a mess and extremely upsetting thinking we could trust this place, on top of that they charged us $113 for an oil change, Ridiculous. I came back to add, not only did they mess up by not putting the oil cap back on. We discovered, they filled no fluids, did not change the oil, there was old oil still in our car, you can tell the difference between used oil and clean and ours what was left after spilling all over the engine was not clean. Absolutely HORRIBLE place.

Thanks Aaron for fitting me in for an oil change last minute. I always go here for my vehicle maintenance. I trust the shop to do quality work and the prices are a great value (always a coupon!). See you in 3k miles. Dan T

We had something of our car fall down and was scraping the ground. We went to Brakes plus on Woodmen Road in Colorado Springs. We registered our car and sat in customers area. Another professional employee greeted us then we talked about our car. It was not long at all waiting. They knew we wanted to cut cost and do the basics. The employees did just that and we walked out without having to pay for such a simple job. It a great place to have your car fixed.

Daemeon was super helpful and friendly. I came in for an oil change, and service was quick and thorough. I highly recommend!

Joe knew what he was doing, he kept everything straight up, and was well adverted in prices, work, explanations, and good charisma.

AUTO REPAIR FRAUD, SCAMMING, AND DISHONEST REPAIR PRACTICES
I wish there was an option to give zero stars. Do not take your car here under any circumstances. I went in for an alignment and they told me my car needed over $3,000 in repairs. They said my brake pads had less than 5% (scare tactic), needed new rotors, that my tie rods were rusted together and I needed to replace both inner and outer tie rods on both front sides, and that I needed to replace all 4 struts on the vehicle. I had my vehicle looked at by 2 other mechanics at 2 different shops and they said my brakes were at 30%, the rotors did not need to be replaced, there was no rust or damage to my tie rods, and the struts were in good shape. I am so glad that my vehicle was looked at by different mechanics after being in the brakes plus shop. I wouldn't feel safe driving my car after these people touched it. I would NEVER take my vehicle here. Even if my car broke down in their parking lot and needed the simplest repair, I would have it towed elsewhere before letting these scammers touch it.

came in for a break check & Sukhi took good care of me , everyone is nice friendly & explain everything to you ! 10/10

I am a loyal customer of Brakes Plus at McClintock and Rio Salado in Tempe, AZ. I needed an alignment and oil change and was done in less than 30 minutes. My Honda drives noticeably better with the alignment and I feel I have more control over my car. That’s a good feeling! Plus I was happy with the price. I have had several maintenance jobs done by Store Manager Tanner and his team and have been pleased . It all started with brakes, which they did for me, and that led me to become a regular client when my car needs work. I always feel Tanner tells me straight about what my car needs - he and his team keep my Honda running. Mary S.

They are extremely friendly and professional. Willing to go above and beyond for their customers.

The service was very professional and efficient. They got me in and out in less than an hour. They are also honest.

I was experiencing some extreme vibration in the back of my car and went in to find my rear right shock was completely blown! Scott White, the Store Manager, was able to get it replaced and an alignment done all within the same day. He took great care of me and my car and I'm incredibly grateful.

I highly recommend brakes plus Lewisville Texas. I was needing rear brakes so I made an appointment. Cam was my representative, he got my car in right away, explained my quote, and checked on me as I was waiting in their reception area. Everyone was very professional. I also really felt at home there and felt like I could trust them and that’s really a hard thing to find nowadays.

I came in for a routine oil change and regular maintenance — first time at this Cedar Falls, Iowa location — and I have to say, I was genuinely impressed from the moment I walked through the door.

Let me start with Lee at the front desk, because he absolutely deserves to be called out by name. This guy is a rockstar. While I was standing there, the phone was ringing almost every five minutes — customers calling to schedule appointments — and Lee was handling every single call with professionalism and a calm, friendly demeanor, all while simultaneously checking in a customer at the counter who was dropping off their keys. No fumbling, no frustration, no dropped balls. He managed it all like it was second nature. It's rare to see someone that composed and competent in a customer-facing role, and it did not go unnoticed.

But here's what really sealed the deal for me. While I was waiting, I watched the staff — and what I believe was the owner or GM — go completely out of their way to warmly welcome an 84-year-old woman who came in with her dog. Apparently she visits nearly every day, or at least every week. And the way they treated her? With genuine warmth, respect, and joy — like she was family. Nobody put on a show for her. You could just tell this is simply who these people are.

That right there tells you everything you need to know about the character of the people running this place.

I'll be honest — I usually go elsewhere for my oil changes. But not anymore. If you're local to Cedar Falls, do yourself a favor and give these folks your business. You won't regret it. And when you walk in, ask for Lee. You'll see exactly what I'm talking about.

We already had an estimate from another nationwide chain. We didn’t feel right about it so we made an appointment for the free brake inspection and alignment check. We were correct. One of the stated repairs was not necessary. We got only the work done that was needed and saved a lot of money. Everyone is friendly, helpful and knowledgeable .