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3.2
7 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Beautiful products but the plastic bottles are so stiff it’s extremely difficult to use them. Definitely need a plunger but apparently not available for 100 ml size.
Needs addressing.
I made a purchase from this company and specifically opted out of marketing emails. Despite that, they added me to their mailing list and started sending promotional messages anyway.
For me, this shows a lack of respect for customer choices and poor data-handling practices. It’s disappointing from any business — but especially surprising from a B Corp, where higher standards of transparency, responsibility, and ethical behaviour are expected. This experience didn’t reflect those values at all.
I’ve now unsubscribed, but I shouldn’t have been added in the first place. I hope they review their processes and bring their actions in line with what being a B Corp is supposed to represent.
Reply from Bramley Products
Hi Simon,
Thank you for getting in touch, and I’m very sorry for the frustration this has caused. You’re absolutely right to expect that your marketing preferences are respected, and I completely understand why receiving promotional emails after opting out would be disappointing.
I want to reassure you that we take GDPR and customer consent extremely seriously. We’re currently looking into what happened in your case to make sure your preferences were handled correctly, and to ensure this doesn’t happen again. In the meantime, I can confirm you’ve been fully unsubscribed from all marketing communications.
As a B Corp, we’re committed to transparency and doing the right thing, so your feedback is genuinely appreciated as it helps us continue to improve our processes and uphold the standards we strive for.
If there’s anything further you’d like to discuss, or if you have any other concerns, please don’t hesitate to get in touch with us directly via hello@bramleyproducts.com.
Kind regards, Chloë
Owner & Founder of Bramley
Bramley's customer support is one of the best I've encountered, they're super helpful and quick to reply to emails.
Tamsin in particular went above and beyond to resolve an issue I was having, thanks Tamsin!
I had a problem that was remedied very successfully after Christmas. I had a brilliant customer care service (Tamsin) and the products I am currently using are lovely. Thank you.
Beautiful products, great customer service. products simply and beautifully packaged, wonderful scent, lovely natural ingredients that also work. Great customer service, a pump was broken on arrival, replaced in a couple of days with a new pump, a spare and a sample of a couple of they products. Would and will buy again and recommend wholeheartedly.
Fabulous products! Saw this hand sanitiser being used at a 5* hotel and loved the smell! So have bought some online and came beautifully packaged and with a free gift. Would 10000% recommend and will use again!
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