Brandecosse Reviews 206

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their comfort and durability right out of the box. Many appreciate the fast and efficient delivery service, with orders frequently arriving sooner than expected. The overall service, including helpful advice and quick responses to inquiries, also receives high commendation, making the purchasing process smooth and pleasant. However, some people mentioned minor issues such as a slight delay in receiving tracking information or the aftercare kit arriving separately. A few reviewers also found the sizing to be on the smaller side or noted that the boots might require some breaking in, particularly for wider feet.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the boots appear well-made, are of good quality,... See more

Delivery service

People report positive experiences with delivery service, highlighting quick and efficient arrivals, with... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed and efficiency. Customers... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These boots were delivered in good time and are exactly as described. I have been putting them through their paces over the last 2 weeks, lots of mud, hills, tarmac and lots of water. I have had numer... See more

Rated 5 out of 5 stars

What a fantastic company to deal with. Great advice on the telephone prior to placing my order and then my Capriolo boots arrived within 48 hrs. I’ve now walked about 20 miles in them and they are in... See more

Company replied

Rated 5 out of 5 stars

Quick delivery perfect when my old other branded boots split on Wednesday and I was wearing my new brandcosse boots on Saturday! Didn’t have time to break them in lucky for me they felt like slipper... See more

Rated 5 out of 5 stars

Purchased my first pair about four years ago, they were comfort from the word go, I wear them quite regularly and each time there comfort surprises me. When I saw the limited edition boot I could not... See more


Company details

  1. #50 of 215 best companies in Shoe shop
  2. #14 of 35 best companies in Boot Shop
  3. #142 of 605 best companies in Clothing Shop
  4. #28 of 75 best companies in Clothing supplier

Written by the company

Brandecosse is a British footwear brand rooted in the Galloway Hills of Scotland, built on over 40 years of shoemaking expertise. Family-founded and driven by a passion for the outdoors, we create premium walking, hiking and hunting boots designed to go the distance. Blending traditional craftsmanship with modern performance, every pair is made with purpose — to be worn in, not worn out. We focus on durability, comfort, and timeless design, producing footwear that supports real adventures in real conditions. At Brandecosse, we believe in buying better and buying less. Our boots are made to stand the test of time, delivering reliable performance and enduring quality with every step. Season after season. Year after year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Perfect Customer service

I found BrandEcosse by accident and as is so often the way, this was probably Karma!! I ordered the boots I was after and following a swift delivery they were a tad too small. I contacted BrandEcosse and got a response on a Sunday!! The return was organised and the one size bigger pair were winging their way to me the same day. So, whilst the products they sell are of the highest quality, the customer service is second to none and I can not recommend them too highly!!!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended : boots & company!

Purchased Capriolo.
Beautiful, comfortable & top quality boot.
Have size 8.5- went up to 9 as recommended & perfect.
Ordering was straight forward & delivery was quick.
Carrier used made import straight forward.
Contact with Jane was very pleasant & she was very helpful.
Don't think i'll be ordering again soon as these shoes will probably last a lifetime :-)

31 October 2023
Unprompted review
Rated 5 out of 5 stars

I got a pair of Cervo Rosso last year…

I got a pair of Cervo Rosso last year and Stambecco this year. The Rosso were comfortable straight out the box had to break in the Stambecco but now very comfortable as well. The quality of the boots is excellent and I would recommend them. The company are great to work with as well. Capriolo next

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered a pair of Fagiano's on Monday received on Wednesday. Jane pulled out the stops to ensure I had the boots ahead of a weeks walking in Cornwall. Great build quality and an investment for the future.Definitely recommend.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Out of the box delight.

The Capriolo's were an out of the box delight! Super comfortable from day one plus being a very elegant boot design with red laces. If I have a concern at all its the join between the suede top and rubber base, there is a strain but I'm hoping that that is just the boots shaping to my feet.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a pair of Capriolos in May

I purchased a pair of Capriolos in May, they have now been to the Italian Alps, South Africa and the English countryside. This is an ideal spring/ summer boot or very dry winter. It has good grip on soft/ slightly moist ground and on boulders. If the gravel trail became larger / shape edges you would feel occasional impression on the sole of your foot but provides good ankle support. They are a well made boot, so much so I am thinking of getting a pair of the higher calf style for my more adventures trips and particularly wet/ snowy conditions of winter.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Capriolos

I ordered a pair of Capriolos a few months ago. The delivery was smooth and the packaging appropriate. But the boots, more like sturdy gloves. Very comfortable out of the box. I've worn them quite a bit. They are best suited for 2 - 3 day trips on paths and difficult ground. Not scrambling above grade 1- they work but you have to watch placement to not damage them. These boots are a great utility shoe and waterproof. So for the pub or day hikes with light loads these are ace. Highly recommend. May have to go Elvis and get a blue pair...

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of Fagiano boots after…

Ordered a pair of Fagiano boots after reading a positive review in Shooting times around a year ago. My old boots ( different brand) packed in earlier this year and I ordered these in early April.ordered online and delivery was prompt with size as indicated.Boots are now 3 months old. Perfect fit and extremely comfortable and easy and quick to pop on and off- they improve with age. Use the boots daily for dog walking and training in fields and open countryside. Fully waterproof too having submerged in the river several times when out with the dog. Some slight rubbing in first week but soon past this. Would highly recommend this boot for regular outdoor use of any time - very robust. Cleans up easily too and any marks easily removed with cleaning kit.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Leather craft of the highest order…

It’s a depressing fact that so many UK footwear firms have taken their manufacturing to China and other countries that have no history of boot manufacture and therefore produce a poor product that has no pride in its making. Look at Hunter Boots… once a giant now in liquidation due to shoddy workmanship and corporate greed. So wonderful then to discover Brandecosse a small, Scottish, family business who have teamed up with a master Italian boot craftsman to produce brilliant, stylish and durable leather hiking boots. I have just received a pair of Stambeccos ( translated… Alpine Ibex … goat ) and they are superb. Thick yet supple leather, beautifully stitched and comfortable straight out of the box… but will become more so with gentle breaking in. I’m now in my early 70’s and these will very likely last me till I ascend to the Everest of the heavens. Believe me I have spent a couple of months researching online and going to the shops to find a proper boot and these are the real business. I highly recommend anyone in search of true craftsmanship coupled with a company that has integrity to look no further than Brandecosse and the master leather workers of Italy… you will NOT be disappointed.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Just got my third pair of Capriolo…

Just got my third pair of Capriolo boots. The first pair I wore nearly every day for a year. The others I bought so I could have some spare and for ‘best’. I wear them for long distance walking and just for knocking about in. They are comfy straight out of the box. Waterproof when you need it. And they just stay looking good. If you wear them as much as I do, the price per wear is pretty low. Service is great too. Recommended.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Received my Capriolo Boots a couple of…

Received my Capriolo Boots a couple of days ago-
Love the Aster colour,as many Women's boots only seem to be produced in Pink or Purple,which are not my colours.
I often find Women's boots too narrow,but these can be adjusted using the lacing.
Very comfortable-toes don't feel trapped,which is an important feature for me.

2 April 2023
Unprompted review
Rated 5 out of 5 stars

Fab company, fab boots!

I wish to sing the praises of Mark and Jane Hughes' Brandecosse. I purchased their Fagiano which, from the word go, proved to be a very comfortable boot. Fagioanos cost about the same as branded Wellingtons but will outlive them by several lifetimes. In addition to economy, they look very smart. Sadly an eyelet came loose and - boot within warranty period still - there was no quibble at all about this. I am a manufacturer myself, so I know that even the best can inadvertently fail to proceed. I asked Jane for the cheaper option of repairing the eyelet (also as my boots are run in). Instead, Jane gave me a brand new pair of shoes. Again these feel comfortable straight away. Fab company, fab boots!

27 February 2023
Unprompted review
Rated 5 out of 5 stars

The best boots on the market? I think so

Bought myself a pair of Brontolare boots last year and loved them so much I bought a pair of Fagiano boots for my wife. Beautifully made boots, delivered quickly and without fuss. A gentle breaking in has resulted in boots I could wear all day (and have). With some care they should last a lifetime.

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Good product, good service.

Ordered a pair of boots after a phone call, they arrived next day, less than 24hrs later. They guy I spoke to on the phone was helpful, informative, and gave sensible advice. Great customer service.
The boots (Rubicon) are well made with sturdy outsole that l belive will give many years of service. These are not cheap boots, but they are good quality,that will do the job your buying them for, and will look better with age.
It was a pleasure to deal with this company, and would not hesitate to recommend their product, and service.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Helpful company - happy with response

Good communication and response to queries

22 March 2021
Unprompted review
Brandecosse logo

Reply from Brandecosse

HI Mike, sorry to hear you're not satisfied with you experience with us and thanks for the feedback, we will look to improve on this! Unfortunately, when you placed your order we had just sold the last pair in your size and the website hadn’t updated with the stocking information to place that size on back-order. We are currently working on improving this system.

Kind regards,
Josh

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