Went to collect my item first thing this morning, only to find out that they had been sent the wrong one by their Edinburgh branch. I was meant to receive a phone call yesterday, which didn't happen.... See more
Company replied
Location
Switch locationUnit 4 and 5, Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP Middlesbrough, GB
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See what reviewers are saying
Great interaction at collection..helpful and knowledgeable lad who kept me right on equipment I needed for the hire..much appreciated. No problems on return. Same lad and a seamless return.... See more
Company replied
Excellent service from start to finish. We will definetly use you again for our parade next year
Company replied
The company gave me advice on an item I wanted to hire. Communication from both head office and the tool hire centre is excellent. Have hired previously from this company and would do so again in f... See more
Company replied
Company details
- #7 of 12 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 4 and 5, Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP, Middlesbrough, United Kingdom
- 0164 223 2690
4.4
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed
Very impressed. Had an issue with one of the items and it was dealt with really quickly with no problem at all.
When returning the items staff came out to help me out of the car with them.
Very friendly and efficient staff. I will be using again and recommending.
9 January 2024
Reply from Brandon Hire Station - Middlesbrough
Hi Kirsty, thank you for your positive review. We're glad to hear that we were able to quickly resolve the issue with one of the items and that our team provided friendly and efficient service. We appreciate your recommendation and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
brilliant service
friendly helpful and the lads know what they are talking about so if you need advice this is the place to go
1 February 2024
Unprompted review
Reply from Brandon Hire Station - Middlesbrough
Hi John, thank you for your positive review of our Middlesborough branch. We're glad to hear that our team were friendly and knowledgeable during your hire and appreciate your recommendation. If you ever need any further assistance, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Helpful and efficient ladder arrived on…
Helpful and efficient ladder arrived on time and good condition will use again
2 November 2023
Reply from Brandon Hire Station - Middlesbrough
Hi Paul, thank you for your positive review. We're glad to hear that you were pleased with the quality of the ladder and found the service from our Middlesbrough team helpful and efficient. We look forward to seeing you again in the future! Kind regards, the Brandon Hire Station team.
The guys at the depot where very…helpfu.
The guys at the depot where very helpfull in telling me what to and service when they dropped equipment off talked me through how to use it
19 September 2023
Reply from Brandon Hire Station - Middlesbrough
Hi Dennis, thank you for your positive review. We're pleased to hear that our Middlesbrough branch team made your hire so simple and provided you with the help and advice you needed. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Guys were knowledgeable and friendly…
Guys were knowledgeable and friendly got free upgrade,allowed to keep for extra 2 hours without charge, easy to return.
7 August 2023
No fuss and friendly service.
28 June 2023
Great Service
Easy to hire online. Cheapest price in our area. Collection was straightforward. Equipment was good quality and simple to put together. Couldn't fault the whole process
2 May 2023
Great service
Ready to pick up on time. Assisted with loading into vehicle. Taken back early and refunded. Very happy with service. Will use again.
2 May 2023
Good Service
Good friendly staff.
Even though there was a slight mix up on collecting the item, they were very helpful and sorted everything out without hesitation.
Would use again
1 May 2023
Turf Cutter was excellent
Turf Cutter was excellent, service was good, delivered and collected as arranged. Staff very helpful.
5 December 2022
GREAT SERVICE VERY HELPFUL
17 October 2022
Not worth a PM hire
Had to cancel due to bad weather then didn't show up on the day I had rebooked. Paid for AM and PM hire only got 3.5 hours for the PM hire as they showed up at 3.30 to take it back while I was still working with it, then i received text an hour later to give my return pick up slot of 16.17- 17.46 when it was already back.
16 September 2022
Reply from Brandon Hire Station - Middlesbrough
Good Morning Diane.
Thank you for your review. I'm glad that you got in touch and let us know about your experience so that I can investigate this and find out what happened here. These are not the standards we hold ourselves to, so I do appreciate the opportunity to look into this further and use this to improve our services going forwards. I'm really sorry that we did not meet your expectations on this occasion.
I have reached out to the Middlesbrough branch to ask for some more information, as soon as I hear from them I will get back to you privately.
Thank you again for allowing me to investigate this, I will be in touch soon - Hannah
Excellent service would recommend them…
Excellent service would recommend them to everyone
23 June 2022
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