Easy ordering, easy delivery and pick-up. Great bit of kit too, what more does a customer require.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with the service provided. The equipment was in good condition, worked well and was delivered and collected on time. Luke who dealt with us was very professional, efficient and persona... See more
Company replied
In the midst of a garden landscaping project and used Brandon to hire a medium duty rotivator and a turf cutter. Hired for 4 days from Friday 28th June till 1st July. Opted to collect both as said the... See more
Company replied
Hires a stump grinder from Brandon's for a week. Good competitive price. Machinery delivered clean and in good condition. Drivers for both delivery and collection were helpful, friendly and hardworkin... See more
Company replied
Company details
- #7 of 12 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
unit 5-7, Landsdown Road, NR6 6NG, Norwich, United Kingdom
- 01603 580 380
4.7
Excellent
43 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering
Easy ordering, easy delivery and pick-up. Great bit of kit too, what more does a customer require.
18 November 2025
Reply from Brandon Hire Station - Norwich
Hi Stephen, thank you for your review. We're pleased to hear that you were happy with our hire process, delivery service and the equipment you received. Kind regards, the Brandon Hire Station team.
All easy
All easy to book. Men at the depot did the lifting and carrying of my hire tool.
7 November 2025
Reply from Brandon Hire Station - Norwich
Hi Elska, thank you for your review. We're glad to hear that you had a great hire experience and found our Norwich branch team helpful. Kind regards, the Brandon Hire Station team.
Great experience to hire from
Friendly staff and equipment ready for collection when it was supposed to be.
29 October 2025
Reply from Brandon Hire Station - Norwich
Hi Andrew, thank you for your 5-star review. We're delighted to hear that you had a great hire experience and found our Norwich team friendly and efficient. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Hi Richard, thank you for your positive review. We’re glad to hear you found our service excellent and our hire rates reasonable. Thanks for hiring with us and we look forward to assisting you with your future tool hire needs. Kind regards, the Brandon Hire Station team
got what I wanted
21 July 2025
Reply from Brandon Hire Station - Norwich
Hi Ian, thank you for your positive review about your recent hire. We're pleased to hear that you had a good experience and got the tools you needed. Kind regards, the Brandon Hire Station team.
Fantastic service from Brandon Norwich
Fantastic service from Brandon Norwich. Luke super helpful - would definitely use again.
2 June 2025
Unprompted review
Reply from Brandon Hire Station - Norwich
Hi, thank you for hiring with us and taking the time to leave a review for our Norwich branch. We are delighted to hear that you received fantastic service from our team, and that Luke in particular provided lots of help during your hire. We look forward to seeing you again in future! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Hi Becky, thank you for your 5-star review. We're delighted to hear that you found our delivery efficient and that the toilets met your expectations. Kind regards, the Brandon Hire Station team.
Absolutely fantastic service
Absolutely fantastic service, I was hiring 3 wheelbarrows and a whacker plate but due to a delivery of aggregate not arriving and then last minute being told it won’t be coming for another week, it meant that the whacker plate wouldn’t be needed at that time but the guys at the Norwich branch were so good, no questions asked they moved my hire dates for no extra cost, I’m not in construction anymore, this is for a DIY project and what was quite a stressful time organising deliveries and picking things up all while working full time the staff at Brandon Hire didn’t add to the stress at all.
I’ll most definitely be hiring from here again!
8 April 2025
Reply from Brandon Hire Station - Norwich
Hi Ryan, thank you for your wonderful review! We're delighted to hear that our team at the Norwich branch were able to easily adapt to your needs and made your DIY project a bit easier! We look forward to helping you with any future hires. Kind regards, the Brandon Hire Station team.
Easy process to order items
Easy process to order items, friendly, helpful staff. Great service
30 January 2025
Reply from Brandon Hire Station - Norwich
Hi Andy, thank you for your 5-star review. We're delighted to hear that you found the ordering process easy and our team friendly and helpful. Please don't hesitate to reach out if we can support you again in future. Kind regards, the Brandon Hire Station team.
Great place for tool hire
Second time using Brandon Tool hire. Happy with service on both occasions. Both hire station staff in my local branch and the call centre are helpful. Prices are reasonable with a quick comparison online. Easy to extend hire when I needed to. Will return again next I need to hire something
14 January 2025
Reply from Brandon Hire Station - Norwich
Hi Sam, thank you your review about your experiences with us! We're pleased to hear that our teams provided helpful service and that you were happy with our prices. We look forward to seeing you again soon. Kind regards, the Brandon Hire Station team.
Exceptional service
Hired a conservatory ladder, price was cheapest by far and service was exceptional. Online process was easy. Delivery and pick up service was excellent to. Highly recommended.
10 December 2024
Reply from Brandon Hire Station - Norwich
Hi Ashley, thank you for your review and 5-star rating! We're pleased to hear that you found our prices competitive and our service exceptional, including the online process and delivery. Your recommendation is greatly appreciated and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Hi Richard, thank you for your 5-star review. We're delighted to hear that you were pleased with our service, delivery, and collection. Kind regards, the Brandon Hire Station team.
Very pleased with the service provided.
Very pleased with the service provided.
The equipment was in good condition, worked well and was delivered and collected on time.
Luke who dealt with us was very professional, efficient and personable.
We will return to Brandon Hire Station Norwich in the near future.
18 September 2024
Reply from Brandon Hire Station - Norwich
Hi Sam, thank you for your 5-star review! We're delighted to hear that you were pleased with the service and equipment you received from our Norwich branch. It's great to know that Luke provided professional and efficient assistance during your hire and we look forward to seeing you again in the near future. Kind regards, the Brandon Hire Station team
Absolutely useless.
In the midst of a garden landscaping project and used Brandon to hire a medium duty rotivator and a turf cutter. Hired for 4 days from Friday 28th June till 1st July. Opted to collect both as said they would fit in a car. They didn’t. Did two trips to collect them which was a pain and when I asked about having them collected I was told not possible as someone’s off sick. To my surprise I then had a call from their central office arranging collection and to pay a fee. Didn’t expect it but happy to be collected nonetheless. Paid the £24 collection fee and was due to be collected Tuesday 2nd July. It’s now 12th July. Both have not been collected. Been calling daily and told tommorow tommorow. Feels like I’m living in Spain at times. Anyway I’ve got these massive bits of kit in the way, I’m having to move them all over the place so I can actually get things done. I also still have to make sure they are kept safe and secure and clean and tidy ready for collection. In the mean time I’ve got sleepers, fence panels, skips, 9 tonnes of type 1 coming, 30 porcelain slabs, 3 tonnes of sand, cement, 3 tonnes of top soil, cement mixers and whole lot more and I’m trying to move it all around while making sure these machines are available to be collected and not blocked in. Add to that the rotivator handle adjustment lever must of been on its last legs as it kept dropping in use and eventually broke so whether this was damaged before delivery who knows. Waiver paid for regardless. Suffice to say I definetely wouldn’t recommend this company or use them again. I’ll be using HSS or literally any other competitor for the rest of this project. At the time of writing this they still haven’t been collected, nor has there been any communication about when they will do so. Yes I could of dropped them off but I’ve been without my bigger car for a week due to mechanical issues so not really an option.
12 July 2024
Unprompted review
Reply from Brandon Hire Station - Norwich
Hi James, we're extremely sorry to hear that your experience did not meet the high standard of service we expect to deliver. We
apologise for the delay you have experienced with the collection and for the inconvenience this has caused for you. We are passing your comments on to our team to ensure this equipment is collected as a matter of urgency. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Hi Adam, thank you for your 5-star review. We're delighted to hear that you found our company easy to deal with. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Excellent availability at short notice
Excellent availability at short notice, very helpful and friendly staff and knowledgeable as well
29 May 2024
Reply from Brandon Hire Station - Norwich
Good afternoon, thank you for your 5-star review. We're pleased to hear that you found our availability excellent and our Norwich team helpful, friendly, and knowledgeable. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Hi, thank you for your positive feedback! We're glad to hear that you found our prices competitive and the online booking process easy. We appreciate your support and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Norwich
Good morning, thank you for your 5-star review. We're delighted to hear that you had an excellent experience with us and found our service quick and our team helpful. Kind regards, the Brandon Hire Station team.
Very helpful
Very helpful, hire process very straight forward. Delivery on time and very helpful in placing item where I requested. Pick up delayed due to broken down vehicle, can't help that, but very good when arrived a few days later. First class service, will use again.
9 April 2024
Reply from Brandon Hire Station - Norwich
Good morning, thank you for your positive feedback and for hiring with us. We're glad to hear that you found our hire process straightforward and that our delivery service met your expectations. We apologise for the delay in pick up due to the unforeseen vehicle breakdown, but we appreciate your understanding. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Hired a moss remover fantastic did…
Hired a moss remover fantastic did exactly what I wanted
Dropped off on time and picked up on time
Fantastic
6 April 2024
Reply from Brandon Hire Station - Norwich
Hi Peter, thank you for your positive feedback. We're delighted to hear that our moss brush helped you to achieve the results you were looking for. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.