Brandon Hire Station - Nottingham - Salisbury Square Reviews 15

TrustScore 4 out of 5

4.2

Units 9, 10, Salisbury Square, Salisbury Street, NG7 2AB Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service! Professional, fast, and easy to use. Everyone at the branch was very kind and helpful explaining how the equipment works. Great prices, too. I highly recommend it.

Company replied

Rated 5 out of 5 stars

As ever what looked like a simple DIY job was more complicated and took longer. I had hired a tower scaffold for the weekend from Brandon. It arrived in a timely manner and extending the hire was easy... See more

Company replied

Rated 2 out of 5 stars

I ordered a patio cleaner from the Nottingham branch for domestic use. The product was good and person delivering was very helpful and gave a good explanation of how to use the product. However, overa... See more

Company replied

Rated 5 out of 5 stars

I needed a large hammer drill to remove a brick wall and foundations. The kit I hired was well maintained, clean and came with all of the additional bits needed for a good price.


Company details

  1. #7 of 12 best companies in Building equipment hire service
  2. #4 of 8 best companies in Tool rental service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Units 9, 10, Salisbury Square, Salisbury Street, NG7 2AB, Nottingham, United Kingdom

  • 0115 9703 701

4.2

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service! Professional, fast, and easy to use. Everyone at the branch was very kind and helpful explaining how the equipment works. Great prices, too. I highly recommend it.

29 September 2025
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Joanna, thank you for your review about your recent hire experience at our Nottingham Salisbury Square branch. We're delighted to hear that the team provided excellent service and were kind and helpful when explaining how to use the equipment correctly. Your recommendation is greatly appreciated and we hope we can also support you with any future projects. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

All good

Equipment arrived on booked day as required.

3 September 2025
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Peter, thank you for your 5-star review. We're pleased to hear that you found our service reliable. Please do get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Thanks Brandon Hire

As ever what looked like a simple DIY job was more complicated and took longer. I had hired a tower scaffold for the weekend from Brandon. It arrived in a timely manner and extending the hire was easy. The guys at the Nottingham branch are super friendly and very helpful - the equipment hired worked perfectly.

15 July 2025
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Robin, thanks so much for your great review. We’re pleased to hear the scaffold tower delivery was efficient and that extending your hire was hassle-free. It’s fantastic to know the equipment worked perfectly and that our Salisbury Square team provided friendly and helpful service. We’re always here to support you with your tool hire needs, no matter how tricky the job gets! Kind regards, the Brandon Hire Station team.

Rated 2 out of 5 stars

Communication not great

I ordered a patio cleaner from the Nottingham branch for domestic use. The product was good and person delivering was very helpful and gave a good explanation of how to use the product. However, overall communication surrounding delivery and collection of the tool was poor. Was promised that on collection two people would show up as I had a badly sprained back and was unable to help move the cleaner down the side my property to the patio (it was a 2-person job). In the end, only one person showed up and I greatly aggravated my symptoms having to lift the 54 kg cleaner a metre off the ground.

12 May 2025
Unprompted review
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi, thank you for your review and bringing this to our attention. We're extremely sorry to hear that our communication did not meet the usual high standards we expect in this instance and apologise for the position this created. If you would like to discuss this further with our customer team please give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Hammer Time

I needed a large hammer drill to remove a brick wall and foundations. The kit I hired was well maintained, clean and came with all of the additional bits needed for a good price.

11 August 2024
Rated 5 out of 5 stars

Really friendly guys

Really friendly guys. Couldn't help enough.

23 May 2024
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Craig, thank you for your review! We're delighted to hear that our Nottingham Salisbury Square team was friendly and helpful during your visit. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 2 out of 5 stars

Deposit return delay

Hired a scaffold tower for one day. Paid fee and deposit. Used it for one day and called them to collect it that day. I can't get my deposit back because the branch haven't collected it from the job for 11 days. They say they are busy but it's sat in my customers back garden. If it gets stolen, then what? In the meantime, my money is not in my bank

15 May 2024
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Jason, thank you for bringing this to our attention. We apologise for the inconvenience you've experienced with the delay in collecting the scaffold tower. We understand your concerns and have passed this information on to our customer team to resolve. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Good organisation

Good organisation

7 March 2024
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Michael, thank you for your positive feedback. We're delighted to hear that you were impressed with your tool hire experience and the service our Nottingham Salisbury Square team provided. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Staff super helpful.

Staff super helpful.

11 March 2024
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Hi Robert, thank you for your 5-star review. We're delighted to hear that our staff were super helpful during your visit. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Router hire

Competitive price for a router and worktop jig and really helpful and friendly staff. Would definitely use them again.

28 March 2023
Brandon Hire Station - Nottingham - Salisbury Square logo

Reply from Brandon Hire Station - Nottingham - Salisbury Square

Good morning David, thank you for your review. We're pleased our prices are competitive for the router and worktop jog you hired and that the Brandon Hire Station branch staff were friendly. We look forward to seeing you again soon

Rated 5 out of 5 stars

Great service

Very helpful staff. The ladder we ordered was not available but he made alternative arrangements and physically delivered to our home. Very proactive.

5 July 2022
Rated 5 out of 5 stars

Vgood hire of a concrete breaker that…

Vgood hire of a concrete breaker that worked v well& all I needed for the job. Brought back a hour or so over as my cars off road, rang in& did not get charged more...Loads of 1tonne dumpers& diggers etc for self build projects. Also have good tools for sale like new mains stop keys for spigots from the 1920-50s that are hard to get& are only usually in large dedicated plumbers merchants

23 May 2022
Unprompted review

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