Brandon Hire Station - Portsmouth Reviews 45

TrustScore 5 out of 5

4.8

Copnor Road, Hilsea, PO3 5LA Portsmouth, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Chaser cut through the wall with little effort and the dust extraction worked well. Unfortunately it still requires the centre of the chases to be removed by hand, so still ended up with a mess! Unfo... See more

Company replied

Rated 5 out of 5 stars

Quick efficient pick up of equipment When there was a problem with the splines it was sorted while I waited. All staff that I met were polite and engaging

Company replied

Rated 5 out of 5 stars

I hired a carpet cleaner from here via HSS but ended up dealing directly with the supplier as the middle man couldn’t organise collection at their pick up point. Staff, particularly Chris, were so hel... See more

Company replied


Company details

  1. #7 of 12 best companies in Building equipment hire service
  2. #4 of 8 best companies in Tool rental service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Copnor Road, Hilsea, PO3 5LA, Portsmouth, United Kingdom

  • 02392 662 132

4.8

Excellent

TrustScore 5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick efficient pick up of equipment

Quick efficient pick up of equipment

When there was a problem with the splines it was sorted while I waited. All staff that I met were polite and engaging

26 September 2025
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Robert, thank you for your positive review. We're pleased to hear that you received quick and efficient service during your collection and that the team were polite and engaging. We apologise for the initial issues with the equipment, but are glad to hear that the team got this sorted quickly for you. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

good price and helpful staff what more…

good price and helpful staff what more could you want.

2 October 2025
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Eddie, thanks for your review about your recent hire. We're pleased to hear that you were happy with our pricing and received helpful service from the Portsmouth team. Please don't hesitate to get in touch if we can help again in the future! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful on advice on equipment to…

Very helpful on advice on equipment to hire, helping to load and unload on return

24 September 2025
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Reply from Brandon Hire Station - Portsmouth

Hi Mark, thank you for your positive feedback. We’re pleased to hear that our team provided helpful advice and service during your hire experience. Thank you for hiring with us and we hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

carpet cleaner hire

I hired a carpet cleaner from here via HSS but ended up dealing directly with the supplier as the middle man couldn’t organise collection at their pick up point. Staff, particularly Chris, were so helpful as I had my young children with me when I collected and dropped off the equipment. It was easy quick and seamless, they provided me with plenty of cleaner which was very kind, and carried it to and from my car for me. Great experience would highly recommend- thank you!

30 September 2025
Unprompted review
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Reply from Brandon Hire Station - Portsmouth

Hi Polly, thank you for your brilliant review about your recent carpet cleaner hire. We're glad to hear that Chris and the Portsmouth team were so helpful and provided a seamless hire experience. We really appreciate your recommendation and hope we can support you again in future! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful

Very helpful, even when I needed to keep the ladder for another day.

14 August 2025
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Reply from Brandon Hire Station - Portsmouth

Hi Warren, thank you for your review. We’re pleased to hear that our team provided helpful and flexible service during your ladder hire. If you require tool hire or support in the future, please don’t hesitate to reach out to us. Kind regards, the Brandon Hire Station team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Gave me extra sanding sheets I forgot to order with zero fuss. Showed an interest in the project when I returned it all too.

21 June 2025
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Reply from Brandon Hire Station - Portsmouth

Good morning, thanks for your review of our Portsmouth branch! We're pleased to hear that our team provided friendly and helpful service. Please don't hesitate to reach out if we can support you again in future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

He guy that help me select the right…

He guy that help me select the right tool for the job and the price was reasonable he went out of his way to help me I can't thank him enough I will be using this shop again and again as I have plenty of projects coming up

13 June 2025
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Reply from Brandon Hire Station - Portsmouth

Hi Mr Thompson, thank you for your positive feedback about our Portsmouth branch. We're glad to hear that you found our team member so helpful and accommodating. We appreciate your feedback and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy to arrange. Competitive pricing. Delivery driver was fab, very friendly and helpful.

23 April 2025
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Reply from Brandon Hire Station - Portsmouth

Hi Jennifer, thank you for sharing positive feedback about your hire experience. We're pleased to hear that you received brilliant service from our Portsmouth branch and found our delivery driver friendly and helpful. We hope we will see you again soon! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Service of the past a rarity

The operative was understanding helpful and acted in a professional manner although I am now retired I can recognise a good company.

15 April 2025
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Robert, thank you for your review about your recent experience. We're pleased to hear that our team member was understanding, helpful, and professional. It's great to hear that you recognise us as a good company! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

They were great

30 March 2025
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Nick, thank you for your 5-star review. We're delighted to hear that you had a great experience with our team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

First time using Brandon Hire

First time using Brandon Hire, easy to book online, ready to pick up on day of collection, the man(didn't catch his name) took the stair truck out and put it in my car for me. Drop off was pretty easy enough to. Would definitely recommend, and will use in the future if needed.

17 October 2024
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Reply from Brandon Hire Station - Portsmouth

Hi Yasmin, thank you for your 5-star review! We're happy to hear that your first experience with us went smoothly and that our team was able to assist you with loading the equipment into your vehicle. We appreciate your recommendation and hope we can support you again in future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful staff at pick-up and…

Very helpful staff at pick-up and return.
Equipment wasa in good functioning condition

31 August 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Stuart, thank you for your 5-star review. We're pleased to hear that our Portsmouth team were helpful and that the equipment met your expectations. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Fast and friendly service

Had everything ready for when we got there, quick and friendly service👌

12 August 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Carl, thank you for your 5-star review. We're happy to hear that you found our service quick and friendly, and that everything was ready for you upon arrival. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication

29 July 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi David, thank you for your positive review of your recent hire experience. It's great to hear that you received excellent service and communication. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Just the tool I needed…

Just the tool I needed and did an excellent job.

2 July 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Malcolm, thank you for your 5-star review. We're delighted to hear that our equipment met your needs and did an excellent job. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Rebecca, thank you for your 5-star review. We're pleased to hear that you had an excellent hire experience and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Hired Garden machinery from this…

Hired Garden machinery from this company and not for the first time. Always easy to book online and collecting from the guys in the shop is simple, really friendly people who explain the operation of the equipment well , to even the novices. Thanks guys and keep up the great work.

5 May 2024
Rated 5 out of 5 stars

Easy to order

Easy to order, delivered and picked up on time by friendly helpful staff. Would definitely recommend.

12 April 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Mr Haynes, thank you for your 5-star review. We're delighted to hear that you found our ordering process easy and that our Portsmouth team provided friendly and helpful service during delivery and pick-up. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Extremely helpful

I used the branch at Hilsea, Portsmouth. The staff were extremely helpful, they ensured I had everything I needed. I would definitely recommend. Thanks guys.

8 May 2024
Unprompted review
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Sarah Jane, thank you for your kind words about our Portsmouth branch. We're delighted to hear that our team were extremely helpful and ensured you had everything you needed. We appreciate your recommendation and hope we can support you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Would highly recommend

I've used Brandon hire Portsmouth several times now. They're pricing is brilliant and the service from everyone there is spot on they always go out their way to get hold of what you need and its ready and waiting on arrival. Would definitely recommend to anyone in trade work or even jist for DIY

2 April 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi James, thank you for your positive review and for being a valuable customer at our Portsmouth branch! We're delighted to hear that you find our pricing brilliant and that our team provides spot-on service. We appreciate your recommendation to others in the Trade and anyone undertaking DIY projects. We hope we will see you again soon. Kind regards, the Brandon Hire Station team.

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