Two days before the tools were due to be delivered, we received a call to say none of the items were in stock and they could offer no alternatives. Huge impact on the job with little notice to arrange... See more
Company replied
Location
Switch locationUnit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ Stevenage, GB
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See what reviewers are saying
Easy ordering through the website, backed up with excellent call centre and branch staff (especially delivery driver). Good equipment at fair price. Reliable on delivery, no need to use two bit local... See more
Company replied
Great service, reliable, everything as described. Staff is very helpful for everything.
Company replied
I hired a MI tower from Brandon Hire and had an excellent experience. Lee, who delivered and collected it, was fantastic. He contacted me by phone to inform me of his arrival time. The staff at the de... See more
Company replied
Company details
- #7 of 12 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ, Stevenage, United Kingdom
- 01438 203600
4.3
Excellent
40 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great, reliable, friendly tool hire
Great service, reliable, everything as described. Staff is very helpful for everything.
18 November 2025
Reply from Brandon Hire Station - Stevenage
Hi Burak, thank you for your review about your recent hire! We're pleased to hear that you had a great hire experience and found our service helpful, friendly and reliable. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Stevenage
Hi Len, thank you for your review. We're pleased to hear that you had a great hire experience and were happy with the equipment. Kind regards, the Brandon Hire Station team.
Easy order from central reservations
Easy order from central reservations. Ontime delivery and collection from Stevenage. Delivery driver very helpful and personable. Would use again
4 November 2025
Reply from Brandon Hire Station - Stevenage
Hi Martin, thank you for your review. We're pleased to hear that you had a great hire experience and found the process easy and reliable. Kind regards, the Brandon Hire Station team.
First class service from such a…
First class service from such a friendly team . Shout out to Andy who was so helpful .
6 November 2025
Unprompted review
Reply from Brandon Hire Station - Stevenage
Hi Anthony, thank you for your positive review. It's great to know that you received first class service from Andy and the Stevenage team. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Short notice cancellation
Two days before the tools were due to be delivered, we received a call to say none of the items were in stock and they could offer no alternatives. Huge impact on the job with little notice to arrange an alternative solution with other companies. No attempt at resolution despite emailing. Would not recommend
29 August 2025
Reply from Brandon Hire Station - Stevenage
Hi Simon, thank you for bringing this to our attention. We sincerely apologise for the impact caused by the tool availability and communication regarding your order. We will pass your information on to our team - you can also reach us on 0345 604 5337 if you would like to speak to our customer team directly. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Stevenage
Hi Sue, thank you for the great feedback. We’re glad to hear you had a relaxed and straightforward tool hire experience and we look forward to welcoming you back again soon! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Stevenage
Hi Manohar, thank you for choosing to hire with us. We're pleased to hear that you had a positive experience and received good service from our Stevenage team. Please get in touch if we can help with anything in the future. Kind regards, the Brandon Hire Station team.
Terrible customer service from the…
Terrible customer service from the Stevenage branch. multiple delays on getting the hire collected. My issue is still not resolved after 3 weeks
5 August 2025
Reply from Brandon Hire Station - Stevenage
Hi, thank you for bringing this to our attention. We have passed your review on to our team to investigate as a matter of urgency. Kind regards, the Brandon Hire Station team.
Very please with the whole service
Very please with the whole service. Staff were very helpful. Wacker worked great.
8 June 2025
Reply from Brandon Hire Station - Stevenage
Good morning, thank you for choosing to hire a Wacker Plate with us. We're pleased to hear that you found our team helpful and were happy with the effectiveness of the equipment. Kind regards, the Brandon Hire Station team.
Great service
Great service, easy online booking. Delivery and collection smooth. Great communication and price. Highly recommend.
28 May 2025
Reply from Brandon Hire Station - Stevenage
Good morning, thank you for your positive feedback about your recent hire. We're glad to hear that you found our online hire process easy, and that you were happy with the service and communication you received from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
The delivery of the wheelbarrows was…
The delivery of the wheelbarrows was done in a professional way. Was placed where I needed them
2 June 2025
Reply from Brandon Hire Station - Stevenage
Good afternoon, thank you for your positive review about your recent hire. We're delighted to hear that you received great service from our delivery team. Kind regards, the Brandon Hire Station team.
Always a good service and prices.
5 May 2025
Reply from Brandon Hire Station - Stevenage
Hi Steve, thank you for your positive feedback. We're pleased to hear that you always receive good service from our team and are happy with our prices. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Everything was fine and perfect
Everything was fine and perfect. From finding the tools to payment and delivery.
2 April 2025
Reply from Brandon Hire Station - Stevenage
Hi Silvia, thank you for your 5-star review. We're pleased to hear that everything from finding the right tool to payment and delivery was perfect for you. Kind regards, the Brandon Hire Station team.
Definitely use again
No issues from booking to delivery to collection. Very polite and easy to deal with
18 November 2024
Reply from Brandon Hire Station - Stevenage
Hi Peter, thank you for your 5-star review. We're glad that you found that our team polite and easy to deal with and found the hire process smooth, from booking to delivery and collection. Kind regards, the Brandon Hire Station team.
Brandon Hire, Their service, equipment, and prices are outstanding.
I hired a MI tower from Brandon Hire and had an excellent experience. Lee, who delivered and collected it, was fantastic. He contacted me by phone to inform me of his arrival time. The staff at the depot were also very helpful with booking the tower. This isn't the first time I've used Brandon Hire Station, and it won't be the last. Their service, equipment, and prices are outstanding.
2 October 2024
Reply from Brandon Hire Station - Stevenage
Hi James, thank you for your fantastic review. We're delighted to hear that Lee and our Stevenage team provided excellent service and that you had a positive experience with the MiTower hire. Thank you for being a valued customer and we look forward to assisting you again in future! Kind regards, the Brandon Hire Station team.
Great response time and always positive…
Great response time and always positive and helpful
17 September 2024
Reply from Brandon Hire Station - Stevenage
Hi Mrs Elliott, thank you for your 5-star review. We're pleased to hear that you received timely and positive service from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Couldn't have been more helpful
Couldn't have been more helpful. Great staff, competitive prices and good communication.
13 August 2024
Reply from Brandon Hire Station - Stevenage
Hi Mr Travers, thank you for your review. We're delighted to hear that you found our Stevenage team helpful, our prices competitive, and our communication effective. Kind regards, the Brandon Hire Station team.
Lee the delivery driver is spot on with…
Lee the delivery driver is spot on with helpfulness with equipment.
1 August 2024
Reply from Brandon Hire Station - Stevenage
Hi Kevin, thank you for your positive feedback. We're delighted to hear that Lee was spot on with his helpfulness during the delivery of your equipment. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Stevenage
Hi Phil, thank you for your 5-star review. We're pleased to hear that you had a positive hire experience. Kind regards, the Brandon Hire Station team.
Drivers delivered and collected on time…
Drivers delivered and collected on time and were courteous and friendly will use again
8 June 2024
Reply from Brandon Hire Station - Stevenage
Hi Laurence, thank you for your 5-star review. We're delighted to hear that our drivers were punctual, courteous, and friendly during the delivery and collection process. We appreciate your feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
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