The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more
Company replied
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See what reviewers are saying
We have closer Tool hire places but always you Brandon Hire Tonbridge. The service you recieve is faultless, machinery always in excellent condition and ready to do the job. Mac whos on the front de... See more
Company replied
To start with a really brilliant website which gave me all the information I needed to hire my scaffold (from the Tonbridge store). Best of all was the customer service which was second to none. I n... See more
Very clear and simple website to use with clear costs for all equipment. Good value. Got immediate confirmation of the order with very clear instructions on identity documents etc needed for the picku... See more
Company replied
Company details
- #6 of 11 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 12C, Sovereign Way, TN9 1RS, Tonbridge, United Kingdom
- 01732 361 199
4.6
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
Friendly staff, useful tips on how to use the tool.
A massive shame you are no longer renting to the public!
24 November 2025
Reply from Brandon Hire Station - Tonbridge
Hi, thank you for your review about your recent hire. We're pleased to hear that you found our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Machinery is ageing and expensive to hire.
The good bit-the machine was delivered and collected on time and worked fine for 2 days.
The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) which means Brandon are making a lot of money by charging for a full tank every time.
The less good bit-the machine was aged and past its best and expensive to hire for an old machine-although it did not pack up!
18 October 2025
Reply from Brandon Hire Station - Tonbridge
Good afternoon, thank you for your review and feedback about your recent experience. We're glad to hear that you had a good experience with the machine you hired and the collection and delivery service from our team. We will take your comments concerning fuel and the equipment condition on board and ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Great service and great quality…
Great service and great quality products, would recommend!
12 October 2025
Reply from Brandon Hire Station - Tonbridge
Good morning, thank you for your positive review and recommendation. We're pleased to hear that you had a great experience with our team and the equipment you hired, and we hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Mike, thank you for your positive review. We're pleased to hear you had an excellent hire experience and hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Rachael, thank you for your positive feedback and choosing to hire with us. We're pleased to hear you had a great experience with our team and equipment. Kind regards, the Brandon Hire Station team.
Overall great service!
Easy ordering process. Delivered and collected on time.
When problem experienced with the kit, a fitter came out within 20 minutes to fix it.
Great service!
16 May 2025
Reply from Brandon Hire Station - Tonbridge
Hi John, thank you for your review! We're sorry to hear that you initially experienced an issue with the equipment, however we're pleased that our team helped to get this resolved for you so quickly. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Gary, thank you for your positive review. We're glad to hear that you found our team so accommodating. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Fantastic service
Fantastic service! The team were really understanding when at first we needed to delay our collection, and then when we needed to extend the hire. They went through the time to help explain how to correctly use the sander and edger. Items were really clean and well looked after! Thank you team!
30 April 2025
Helpful staff and easy process
Stuart was really helpful in ensuring the machine I was looking to hire was right for the job and making the whole process easy. The machine (medium duty rotivator) was in a great condition. Having note used this machine before, upon delivery the driver helped explain the different functionality a d tips to ensure I get the most out of the hire. Would highly recommend and will be looking to use Brandon again.
4 April 2025
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Alex, thank you for your brilliant review. We're pleased to hear that Stuart made your whole hire process easy and that our driver provided excellent advice about using the machine. We greatly appreciate your recommendation and look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Andrew, thank you for your 5-star review. We're glad to hear that you found our Tonbridge team helpful and the hire process easy. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Item available immediately at my local…
Item available immediately at my local depot for a good price. Fast, easy handover and all worked as expected.
10 February 2025
Just the job!
Found what I needed for the job on the website
Ordered and paid for it online
Booked it for the day I wanted it
Fast pick up
Great product
Easy drop off
Just the job!
4 November 2024
Reply from Brandon Hire Station - Tonbridge
Good morning, thank you for your 5-star review and choosing to hire with us! We're delighted to hear that you found our website easy to use and that the pick-up and drop-off process was smooth. Kind regards, the Brandon Hire Station team.
Best price and delivered on time
5 November 2024
Reply from Brandon Hire Station - Tonbridge
Hi Ton, thank you for taking the time to review us. We're pleased to hear that you were happy with our prices and delivery service. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very poor service - won't use again
Brandon sent a tower which was missing some of the safety equipment. I had to wait until the following day for it to arrive, losing a day of paid hire. Then the company sent a text saying the tower would be collected on Friday. It subsequently changed the collection date until Monday without telling me, causing me to waste a day waiting in and disrupting my plans. The helpline was useless, washing its hands of my complaint. I will not use this company again.
1 November 2024
Reply from Brandon Hire Station - Tonbridge
Hi, thank you for your feedback about your recent hire. We are extremely sorry that the service you received was not up to the standard we expect to deliver. We regret to have lost you as a customer and hope we have the opportunity to rectify this in future. We will take your comments on board. Kind regards, the Brandon Hire Station.
Brandon Hire Station
Brandon Hire Station, Tonbridge were helpful in obtaining my hire requirement by sourcing from another part of the country. Staff were friendly and helpful.
21 October 2024
Reply from Brandon Hire Station - Tonbridge
Hi E. Bennett, thank you for your positive feedback. We're delighted to hear that our Tonbridge team was able to meet your hire requirements and that you found our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Neil, thank you for your 5-star review. We're delighted to hear that you found our service helpful and efficient. Kind regards, the Brandon Hire Station team.
Arrived early on delivery day so we had…
Arrived early on delivery day so we had the whole days use of the dehumidifier we had paid for.
25 September 2024
Excellent friendly service service Mac and…
Excellent friendly service from Mac and colleagues at Tonbridge.
Equipment did what I wanted.
Would definitely use again.
25 October 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Tina, thank you for your wonderful review. We're pleased to hear that Mac and the team at Tonbridge provided excellent service and that the equipment met your needs. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Good customer service and delivery and…
Good customer service and delivery and collection times very good.
12 September 2024
Miserable grumpy staff
Miserable grumpy staff - it felt like it was just too much trouble when we collected the equipment
2 September 2024
Reply from Brandon Hire Station - Tonbridge
Hi Steven, thank you for your feedback. We're extremely sorry to hear about the service you received during your hire. We appreciate you making us aware of this and will take your comments on board. Kind regards, the Brandon Hire Station team.
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