Brandosa Reviews 11,914

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

I don't like the returns policy as I found it really inconvenient. I no longer work so have no workplace address to be used as a collection point. Staying in all day waiting for Parcel Force to coll... See more

Rated 3 out of 5 stars

fine if you know your exact size and can purchase a pair of shoes without having to go through the nightmare of a return! Communication after return request slow and tedious and the logistics of the r... See more

Rated 5 out of 5 stars

I ordered a pair of boot online on Saturday morning, and they were at my house on the following Thursday! The boots are perfect; they arrived in the Betsey Johnson box inside a plastic shipping bag.... See more

Rated 5 out of 5 stars

Excellent online sports branded footwear store bought a fantastic pair of trainers which costs £80.00 in London bought for £67.00 bargain or what. You should do the same and get shopping plus free de... See more

Company details

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

4.0

Great

TrustScore 4 out of 5

12K reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great

Just to say customer service was great and no hassle will definitely use them again.

21 May 2013
Unprompted review
Rated 5 out of 5 stars

fantastic brands at outstanding prices! !!

I got some branded shoes for my daughter. They were
Far cheaper than other online stores and in the shops (by about £30).
I even got an extra £5 off for signing up to the Brandosa newsletter!! Utter bargain!!! Podtage within a week too and fab product! Will definitely use again :-)

20 May 2013
Unprompted review
Rated 5 out of 5 stars

WOW What a service

They arrived on Friday morning and they have the WOW Factor all my friends love them and I am so impressed with the speed of service from Brandosa I would not hesitate to use them again and to recommend them.

20 May 2013
Unprompted review
Rated 5 out of 5 stars

Great service

I received the correct product, in the expected number of days. That to begin with is good service. But on top of that, while ordering, the Brandosa website itself made me aware of a promotion they had running which reduced the price by 10%. I was not aware of the promotion in advance, so it was greatly appreciated that they themselves made me aware of it. And finally, even though I am not returning the product, I did appreciate that they already included all necessary paperwork for the return of the product, giving the client 30 days for the return, making it very easy. All in all, very positive and great service.

19 May 2013
Unprompted review
Rated 2 out of 5 stars

Nice shoes

When I collected the package from post office the bag was open and when I looked st the soles of the shoes they looked like they had been worn. They were dirty on the soles . I could not be bothered with the hassle of sending back and the shoes were nice

19 May 2013
Unprompted review
Rated 3 out of 5 stars

Returns are shambles

Returns are a nightmare - no replies to emails, no phone number to call... I wouldn't use this company again.

17 May 2013
Unprompted review
Rated 5 out of 5 stars

Great quality and service!

This site has a great variety of branded shoes. You can find good offers and the delivery and returns are free. My order was delivered quickly considering that they were sent from Sweden. I would buy from them again in the future.

16 May 2013
Unprompted review
Rated 1 out of 5 stars

Elvis would be easier to contact than Brandosa

Order some children's slippers online (30/04) and received email confirmation expecting delivery in 2-3 day. 1 week later and I'm yet to receive them so I log into my account to discover that the order is cancelled. This was the first I was aware of it. Visit the contact us section and filled in a contact request. Also noted down customer service opening hours (12-2pm Mon-Fri). Attempted to call the next day during that very small window only to be greeted by an automated message directing me to submit an email (48h reply - or so they claimed) or try calling again later. At the end or the message the line would go dead. Week 2 and still no response to my email. Fortunately my money has been credited and now 2.5 weeks since ordering I get an automated email informing me of the cancellation. Still no response from customer services. Hopefully this feedback will be seen by them as I can't see them getting much repeat business.

15 May 2013
Unprompted review
Rated 4 out of 5 stars

Great service but long delivery time

I got trainers at a great price that were despatched quickly. Unfortunately the courier chosen is less than competent and didn't even come to my home to attempt a delivery. However, that is not entirely Brandosa's fault, the trainers are legitimiate at a great price and they were sent promptly. Would use again.

14 May 2013
Unprompted review

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