Maeshree made me feel like the most important person on this planet when I needed a shoe only their store had and they were 600 plus kilometres away but it reached me in one working day. Absolutely am... See more
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Review summary
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Reviews shaping this summary
Excellent 👌 Reception Transparency and update On Point 👌The Product I ordered is not Replica unless disclosed 🤝 I would really love to order more! IAM HAPPY WITH MY ORDER AND COURIER SERVICE 👌... See more
Company replied
This was honestly the first thing i heard of the store and took the risk, though i was sceptical throughout but they delivered 😫🔥🥰Should have seen the excitement on my face when i got my pargo sms... See more
Company replied
Excellent Delivery Service Product is great & right shoe size Thank You BRANDZ....Much Appreciated...Will Shop again some time...THANK YOU FOR THE WONDERFUL SERVICE.
Company replied
Company details
Written by the company
Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp
Contact info
20 Industrial Road, 4240, Port Shepstone, South Africa
- 0396820962
- info@brandzz.co.za
- brandzz.co.za
4.3
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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bad delivery service
26 May 2025
Reply from Brandz
Good day Sir
Kindly note we have replied to your other comment.
Kind regards
Online Team
Very good product and trusted ❤️
26 May 2025
Reply from Brandz
Good day
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.
Thank you for shopping with Brandz.
Kind regards
Online Team
An absolutely wonderful experience!
An absolutely wonderful, pleasing and customer centric experience .... that was so unexpected. Their efficiency, effectiveness, service and delivery was impeccable. Maeshree, who handled the entire experience from online request to final delivery, is simply put, an example and role model for what a customer experience should be. I'll buy again and again from Brandz - because of her. THANK YOU Maeshree!
19 May 2025
Unprompted review
Reply from Brandz
Good day Mr Ellis
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.
Thank you for shopping with Brandz.
Kind regards
Online Team
Purchase and Exchange procedure
I'm thoroughly impressed with Brandzz's products and services! The jacket I received is top-notch - the quality is exceptional, and the design is fantastic.
What truly sets Brandzz apart, however, is their customer service. Initially, I had to exchange the jacket for a different size, and I was a bit apprehensive about the process. But the team responded promptly to my email, showing eagerness to help and making the exchange process seamless.
Their dedication to customer satisfaction is evident, and I appreciate the effort they put into ensuring I'm happy with my purchase. I'll definitely be recommending Brandzz to friends and family and looking forward to future purchases!"
16 May 2025
Unprompted review
Reply from Brandz
Good day Ntando
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.
Thank you for shopping with Brandz.
Kind regards
Online Team
Reply from Brandz
Good day
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
This was my first experience and you…
This was my first experience and you guys made it the best i got Excellent Service, keep it up..........
14 May 2025
Unprompted review
Reply from Brandz
Good day Nancy
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
Been buying from Brandz since 2023
Been buying from Brandz since 2023
The best of the best ❤️✊🏻with specials all the time and sweet discounts
I highly recommend them to anyone ✅😊hopefully they’re great services will continue for decades to come 🙏🏻
13 May 2025
Unprompted review
Reply from Brandz
Good day Nikki
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
What a pleasure to shop
What a pleasure to shop!
Excellent and super fast customer service and great specials and offering!
13 May 2025
Unprompted review
Reply from Brandz
Good day Nicolette
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Reply from Brandz
Good day Dimpho
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Very Friendly and fast on communicating
Very Friendly and fast on communicating with their clients via phone calls and WhattsApp.
I received my order earlier than i expected their service was great it was my first time buying on them but can assure won't hesitate to come buy from them again.Thank you so much keep up the good work😊
8 May 2025
Unprompted review
Reply from Brandz
Good day,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
shoes
Happy with the product but the box was totally destroyed. you could perhaps use bubble wrap or put it in a bigger box
25 April 2025
Reply from Brandz
Good day Davron,
We appreciate your feedback and your review is greatly appreciated and your suggestion has been noted. We do apologize for the damaged box, which could have occurred whilst on delivery. If there is anything else we can assist you with, kindly reach out to us.
Kind regards
Online Team
I am completely satisfied with my order…
I am completely satisfied with my order from Brandz; it arrived without any delays. I confidently recommend you to others! As online best customer service. Trust me.
25 April 2025
Reply from Brandz
Good day Khutso,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Fast reply and good customer…
Fast reply and good customer service.Hopefully one day i get a voucher been buying for a while now but overall great service.
26 April 2025
Reply from Brandz
Dear Valued Customer,
We thank you for your feedback, and hope to keep meeting your expectations.
Thank you for shopping with Brandz.
Kind regards
Online Team
Processing and delivery
I am very satisfied with the shoes that I ordered. They fit very well. In my original review I commented on delivery times, and I received a reply from Brandz. Thank you. I do understand that it states that delivery can take 5-10 workdays and I fully understand that it's your policy. I will order from Brandz again, but this time just more in advance.
24 April 2025
Reply from Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched.
Thank you for understanding that delivery can at times be delayed/take longer due to distance. having tracked your order, it is now ready for collection by you.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
We don't receive or orders in time
24 April 2025
Reply from Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 22:26 pm, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Order process was good
Order process was good. The delivery is taking too long to arrive. It's been over a week
24 April 2025
Reply from Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 11;37am, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays. We did also send you a WatsApp message to clarify the delivery address, however there has been no response. We have dispatched your order via Fastway courier.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
badd
I'm not happy at all cos I have been waiting for more than 5 days I didn't get any communication I only got after 5 day that my parcel is being shipped
24 April 2025
Reply from Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 20.05pm, your order was dispatched to you on the 30 April 2025. Taking in consideration the public holidays, it was 4 working days.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Reply from Brandz
Hi Tshepho, we at Brandz pride ourselves on service delivery. Kindly let us know what issue you have had and we will gladly assist. Our records do show we have been in contact with you today as well, regarding the delivery method of your order.
Looking forward to being of assistance.
Kind regards
Online Team
Tracking delivery
Based on delivery you said 5-10 days but it took 13 for the delivery to reach me.improve on that pls
26 March 2025
Reply from Brandz
Good day Banele,
Thank you for your order.
We confirm we received your order 26/03/2025 @ 8:50 pm and your order was delivered on the 07/04/2025 @ 11:12 am, within 8 working days and within the stated 5 - 10 days stipulated on our website.
Regards,
Online Team
Excellent👌
I'm happy with communication and service. I received the original of what I ordered and my heart is content. This company has gained a customer.
25 March 2025
Reply from Brandz
Good day Sinethemba,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
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