Brandz Reviews 

607
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that their online purchases arrive remarkably quickly and safely, praising the efficient courier service alongside very clear and helpful tracking updates provided throughout the journey. Shoppers consistently express deep satisfaction with the exceptional product quality, great pricing, and the overall friendly and professional support provided by the staff members. However, some people mentioned that order processing and shipping times could occasionally take significantly longer than initially anticipated by buyers. A few other people also felt that certain online product descriptions could be much clearer, which occasionally led to minor sizing or item selection mistakes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive much faster than... See more

Product

Customers had positive experiences with product, often praising high quality items, correct sizing, and fast... See more

Order

Customers consistently note positive experiences with order fulfillment, highlighting fast delivery times,... See more

Service

Consumers find service to be positive, highlighting superb delivery, quick communication, and friendly staff.... See more

Quality

Clients share positive opinions on quality, consistently highlighting high satisfaction with their purchased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maeshree made me feel like the most important person on this planet when I needed a shoe only their store had and they were 600 plus kilometres away but it reached me in one working day. Absolutely am... See more

Company replied

Rated 5 out of 5 stars

Excellent 👌 Reception Transparency and update On Point 👌The Product I ordered is not Replica unless disclosed 🤝 I would really love to order more! IAM HAPPY WITH MY ORDER AND COURIER SERVICE 👌... See more

Company replied

Rated 5 out of 5 stars

This was honestly the first thing i heard of the store and took the risk, though i was sceptical throughout but they delivered 😫🔥🥰Should have seen the excitement on my face when i got my pargo sms... See more

Company replied

Rated 5 out of 5 stars

Excellent Delivery Service Product is great & right shoe size Thank You BRANDZ....Much Appreciated...Will Shop again some time...THANK YOU FOR THE WONDERFUL SERVICE.

Company replied


Company details

  1. Clothing Shop
  2. also in
  3. Jeans shop
  4. Men's clothes shop
  5. T-shirt Shop

Written by the company

Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(607)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Brandz USA is a scam

I placed an order for the LEGO Home Alone house through the Shop app on 12/1. Now the store has vanished and nobody will answer my emails. Scammed and heartbroken, this was a gift for my daughter.

1 December 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

Thank you for contacting Brandz. However I think you may have gotten the store/company mixed up. We are a South African based company that supplies clothing and footwear.

We do however, apologize for your bad experience.


Kind regards
Online Team

Rated 5 out of 5 stars

Shoes ordered was correct and lovely…

Shoes ordered was correct and lovely quality

27 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 1 out of 5 stars

Disappointed 😞

Disappointed 😞

27 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback. If you can contact us telephonically so we can assist or provide us more details as to your experience. We at Brandz strive to provide the best service and quality products.


Kind regards
Online Team

Rated 5 out of 5 stars

the quality of the shoes was quite good…

the quality of the shoes was quite good love it

25 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Quick service

Quick service

26 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

This company is doing well

This company is doing well, especially on delivering
I give you 10/10
Also the prices are reasonable

26 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 1 out of 5 stars

6 days later im still waiting for my…

6 days later im still waiting for my order .. status kept on saying processing .. then changed to shipped ... not saying thou when will all this be delivered .. its quiet an inconvenience as i cannot plan according and i need to go on holiday.. clear communication would help.. otherwise looking forward to my order .. soon i hope.. 1st time buyer

8 December 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and do apologize for any inconvenience caused. As stated on our website we do have a delivery time of within 5-10 working days. As per your tracking your order was delivered within this time period. We do hope you are happy with your purchase and look forward to being of service again. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Great service

Great quality items

24 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 1 out of 5 stars

I bought a Jean and I found out that…

I bought a Jean and I found out that the size is small die to the cut of it and now I'm struggling to take it back for exchange and also I have to pay R160 for a courier in order to return the item. Other online retailers exchange or refund for free.

28 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback. We are glad our team was able to assist you efficiently with your exchange as per our records. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Size 5 of male shoes is available…

I always get my size of shoes in the Jonathan D Brand shoes you sell. You're the best!!!!

24 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 4 out of 5 stars

Choose Faster courier services!!!

Choose Faster courier services!!!! As your delivery is very slow compared to my other online stores that i shop with

26 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you. Your review is greatly appreciated and thank you for the suggestion. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, my order was delivered in less than 5 days

25 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Good feedback

4 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

The service was great and the delivery…

The service was great and the delivery was on time.

6 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Best

Best i got nothing more to say

5 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Great quality as i expected

Great quality as i expected

3 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

You service is extremely outstanding

You service is extremely outstanding. I got my order in time.

8 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 3 out of 5 stars

the fact that it take a while to…

the fact that it take a while to diliver i know im at the outskirt of the city

8 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback, your review is greatly appreciated. We do apologize for the inconvenience in delivery. Our delivery time frame is 5-10 working days. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz and we do hope you will continue being apart of the Brandz family.

Kind regards
Online Team

Rated 5 out of 5 stars

I never thought it's real until i…

I never thought it's real until i received my order today. It was quick and reliable. Thanks Brandz, in you we trust.

15 November 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 4 out of 5 stars

They keep in touch with me in every…

They keep in touch with me in every platform of communication, and can reach them talk to a human voice class, need change the form of payment it lot of work, from pachasing to only making the payment on app using account number, then sending a proof of payment to other email address, to much work.

7 November 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you. We do apologize for any inconvenience you may have experienced. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

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