Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
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Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
Company replied
Ordered at Midnight and by 8.30am the next morning the CityFibre engineers were doing the pre-survey. Router arrived in plenty of time in advance of the installation date which was one week later, wh... See more
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Company details
- #48 of 64 best companies in Internet Service Provider
- #35 of 49 best companies in Internet provider
- #31 of 51 best companies in Phone and internet services
About BrawBand
Written by the company
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Contact info
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I joined the Brawband team only a week…
I joined the Brawband team only a week ago and so far so good.
We put the router in a different position from previous was initially concerned about the coverage but it has settled in nicely.
Son is delighted with new download speeds as router is closer.
3 January 2024
Reply from BrawBand
Hi Gillian, thanks so much for your braw review! Delighted to hear you and your son are enjoying your new super fast, full-fibre speeds!
It was quick and really straightforward.
3 January 2024
Reply from BrawBand
Thanks for your comments, James - pleased to hear your installation was painless, and that you're now enjoying your BrawBand browsing experience!
Just great
Great customer service, answered questions very quickly. Very easy setup and quick to connect to Internet. New router delivered well before connection date, just had to plug it in and switch on as I already had cable to the house.
3 January 2024
Reply from BrawBand
Thanks so much, Ian! Customer service is hugely important to us, so we're pleased to hear your questions were answered well and that your switch over went without a hitch!
What I did not like was the fact the…
What I did not like was the fact the engineer who installed it didn't know what the extender was and just left it in the box and said that he knew nothing about it so left with an extension with no instructions I find this very poor service
28 December 2023
Reply from BrawBand
Hi George, thanks for taking the time to leave us feedback. We're sorry to hear your installation didn't go quite as you expected, and we'll be sure to pass this on to the installation team. If you contact our support team on 0808 294 4444 or help@brawband.co.uk they would be delighted to talk you through usage of the extender.
Quick easy set up and installation
15 December 2023
Reply from BrawBand
Hi Helen, thanks so much for your review. Delighted to hear you got set up easily and are now enjoying your full fibre BrawBand experience!
Review
Engineers were most helpful and courteous with me explained everything with pure ease
21 December 2023
Reply from BrawBand
Thanks very much Margaret - glad to hear your set-up went without a hitch and that everything was explained to you simply and clearly.
Great Service and Broadband
The service was delivered bang on time. Had great communications from them throughout the process. VERY happy with the price and speed of the fibre
20 December 2023
Reply from BrawBand
Hi Colin, thanks so much for taking the time to leave us a review. Delighted to hear you're enjoying the full BrawBand experience - here's to many years of super fast browsing, streaming, gaming... and whatever the future brings!
Guys worked non stop,and left my garden very tidy
Two guys came and got on with the work ,and we're polite and left the garden tidy.
27 December 2023
Reply from BrawBand
Hi Lesley, thanks for your comments. Brilliant to hear your installation experience was so positive - we're delighted to have you as part of the BrawBand family!
Easy
The installer'sarrived on timecarried out the installation, outsid and inside neatly and without any fuss. Took about 90 minutes and broadband fully working before they left. Impressive.
14 December 2023
Reply from BrawBand
Hi Ian, thanks very much for your comments. We're thrilled to hear you were impressed by your BrawBand installation. Quick installation + super fast browsing = a match made in heaven!
Excellent
The fact it was all done so quickly, and explained to me made it all easier
18 December 2023
Reply from BrawBand
Hi Thomas, thank you for taking the time to leave us a review. Delighted to hear your installation went without a hitch - and that everything was explained clearly to you.
Good communication throughout the VOIP…
Good communication throughout the VOIP phone issue. Internet as expected.
12 December 2023
Reply from BrawBand
Thanks for your comments, Rose! Delighted to hear you've had a positive experience with our team, and that they were able to get you up and running.
Proper Scottish Broadband
Switched over from Vodafone on cityfibre, using my own router. Vodafone kept changing disconnection dates but my calls to Brawband to change the switchover were fast and they were happy to accommodate. On the day, voda disconnected at midnight, when I got home I out my brawband username and password into my router and it connected.
Connection has been up 100% of the time, speeds are always 900mbit both ways. On the 'basic' 900mbit package they used CG-NAT which means you share an IP address with others but this hasn't affected anything. It just means my IP address says I am in Glasgow but fortunately I actually "pop out" onto the internet in Edinburgh.
Had a referal so first month and a half have been free, and £30pm for these speeds is better than the rest.
28 December 2023
Unprompted review
Reply from BrawBand
Hi Peter, thanks for your braw comments! We're delighted to have been able to accommodate your switchover changes, and to be providing you with reliable, super fast broadband.
Reply from BrawBand
Hi Nicola, thanks for taking the time to leave us a review. Today's games deserve a reliable internet connection, and we're glad to be providing that for you. We really have moved on from the days of mashing up, up, down, down, left, right, left, right, B, A, start, haven't we?!
Excellent no-nonsense broadband
From my short-list of CityFibre ISP's (available in the Edinburgh area), Brawband were the best in terms of support, equipment offering and price and have continued to meet my expectations.
Pre-sales technical queries by phone or email were answered promptly and effectively. On the odd occasion their phone line was busy, I was called back within a few minutes (unprompted). The supplied router and mesh device were delivered well ahead of the installation date, and performance is good and stable. Router set-up is flexible and allowed me to reserve specific device IP Addresses and configure VoIP phone parameters to my requirements.
The CityFibre team arrived on time and the install was completed quickly and without fuss. An account discrepancy I had with the first month's invoice was quickly rectified by Brawband.
27 December 2023
Unprompted review
Reply from BrawBand
Thanks so much for your kind words, Allan. Customer experience and satisfaction is so important to us, and we're so pleased to hear all your interactions with our team were so positive. Happy browsing!
Fats and responsive and at a great price.
Much better speeds and all for more than half the price of my previous Virgin Media Broadband. Easy set up and has been stable since install 2 weeks ago. Also a nice earner for credit as I recommend this to all my family as it becomes available.
Their replies to my presale queries where all answered within an hour, I am still waiting for a reply from some of the alternatives. This is an easy recommendation.
7 December 2023
Reply from BrawBand
Thanks so much, Simon! Super fast browsing and great value are at the core of our offering, and we pride ourselves on answering queries quickly and fully - we're pleased to hear you've experienced this.
Work carried out on time and engineers…
Work carried out on time and engineers were very pleasant
5 December 2023
Reply from BrawBand
Hi Vili, thanks very much for taking the time to leave us a review. Thrilled to hear your installation experience was positive!
Great broadband service from the brawband guys. Superb
Had the broadband put in for a few days now and it runs brilliantly. No issues whatsoever. The guys installed it on the date I was given and they were quick professional and very helpful. Fantastic service so far guys keep up the excellent work
13 December 2023
Reply from BrawBand
Hi John, thanks for your comments. We're pleased to hear your installation went without a hitch, and that you've been enjoying smooth sailing on the good ship BrawBand!
I was charged for an installation visit…
I was charged for an installation visit that never happened I 3nstalled all myself
6 December 2023
Reply from BrawBand
Hi Holly, we're sorry to hear that you've experienced an issue with your installation and billing. That falls short of the high standards we set ourselves. Please reach out to our support team who can look into this in more detail for you on 0808 294 4444 or help@brawband.co.uk.
Late start
Although the guys were late getting started because of the previous job, they worked in the dark to achieve a successful outcome.
12 December 2023
Reply from BrawBand
Hi Dave, thanks for taking the time to leave a review. We're sorry your installation was delayed, but are glad to hear you're now up and running. We hope you're enjoying your super fast, full-fibre BrawBand experience!
Reply from BrawBand
Hi Loraine, thank you for leaving us 5 stars! We'll make sure that you don't receive any emails about reviews going forward.
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