Breakaway Experiences Reviews 

231
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I was sold an experience to a company that's out of business. Was unable to get a response from email or phone (during stated open hours).

Company replied

Rated 1 out of 5 stars

THE WORST EXPERIENCE I WAS GIFTED THE 20 LAPS AT THE HOUSTON MOTORSPORT PARK. THEY DIDN'T HAVE ANY INSTRYCTORS SCHEDULED FOR THE LAST 5 MONTHS IN 2023. I CALLED WAS TOLD I WOULD GET A NEW CERTIFICATE... See more

Rated 5 out of 5 stars

Great ideas for gifts, purchased the 737 simulator for a 65th birthday gift for a friend in Toronto. We live in Vancouver and loved the fact we could have an email sent on his birthday with no wonder... See more

Rated 3 out of 5 stars

The overall mystery itself was clever and the clues interesting and a providing a challenge and could be a 5 star event. Reasons for giving only 3 stars are related to the initial instructions, b... See more

Company details

  1. Online marketplace

About Breakaway Experiences

Information provided by various external sources

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Great Experiences = Great Gifts

Breakaway Experiences for exciting and unique experience gifts across Canada and the USA. From rejuvenating spa packages and unique food tours to the more adventurous experiences like stock car racing, flying lessons and jet skiing, Breakaway Experiences has embraced the ever-growing popularity of "once-in-a-lifetime" and "bucket list" experiences. The best gifts—the most memorable ones—are those they might never buy for themselves but daydream of doing.



Canada
USA

Contact info

3.2

Average

TrustScore 3 out of 5

231 reviews

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3.2

All reviews

(231)

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Rated 1 out of 5 stars

I was sold an experience to a company…

I was sold an experience to a company that's out of business. Was unable to get a response from email or phone (during stated open hours).

21 August 2024
Unprompted review
Breakaway Experiences logo

Reply from Breakaway Experiences

L. Penascola,

I can ensure you that when the experience was sold, it was an operating business. Unfortunately one of the providers we worked with announced on the day you left the review that they were closing the door. While we make every attempt to answer phones and emails promptly, if we are dealing with another customer, it is possible you will get voice mail. All voicemails were returned and orders refunded. Please email us at customerservice@breakawayexperiences.com with an order # and we will process your refund if it was bought through Breakaway Experiences, as I do not have the name Penascola in our system.

Rated 1 out of 5 stars

They will not give a refund even when…

They will not give a refund even when the error is on their account. They did not send my correct information over the rusty Wallace and we were not told of the cancelation the SECOND time they canceled. Go directly to the company and purchase and avoid being robbed!

29 March 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed! No way to redeem certificate

So disappointed! We have been trying to get a hold of the break Away group and the message on their phone just says press 2 to stay in que until you have pressed it 7 or 8 times then it disconnects. I’ve emailed several times and no response. I spent almost 300 dollars for the Wake County Speed way experience as a gift for my son and this is terrible.

27 December 2023
Unprompted review
Rated 1 out of 5 stars

DONT GET RIPPED OFF

I paid for an experience to gift my son for his Birthday (DEC 2023). The track day was canceled due to weather and they refuse to refund the money. Our only option is to wait until FEB 2024 when they plan to come back to this area and hope that it doesn't cancel again. What are the chances that Pensacola Fl will have rain on the weekend? Chances are HIGH. ALSO OF I DONT CHOOSE WHAT EVENT I WANT TO RESCHEDULE FOR BEFORE DECEMBER 31, 2023 I forfeit my money. Interesting fact, that I didn't know before this is that I don't need this ragged service to have the experience at my local track. My local track offers the same services cheaper. So I this was a rip off all the way around

10 December 2023
Unprompted review
Rated 1 out of 5 stars

Race experience was cancelled the day…

Race experience was cancelled the day prior to our reservations. Breakaway refused to return my calls for a refund. Thankfully I payed with PayPal and disputed the charges. Buyer Beware, they are quick to take your money and keep it that way.

25 October 2023
Rated 1 out of 5 stars

THE WORST EXPERIENCE I WAS GIFTED THE…

THE WORST EXPERIENCE I WAS GIFTED THE 20 LAPS AT THE HOUSTON MOTORSPORT PARK. THEY DIDN'T HAVE ANY INSTRYCTORS SCHEDULED FOR THE LAST 5 MONTHS IN 2023. I CALLED WAS TOLD I WOULD GET A NEW CERTIFICATE FOR THE NEXT YEAR 2024. EVERY EMAIL I SENT WENT UNANSWERED AND EVERY PHONE CALLAFTER THAT AND MESSAGES I LEFT IGNORED! DON'T WASTE YOUR MONEY!

14 August 2023
Rated 1 out of 5 stars

Don't risk it

We have not been able to get this scheduled after paying for it. There seems to be no communication between Breakaway and the company operating the tour.

12 April 2023
Rated 5 out of 5 stars

Smooth process with clear directions

The process of buying a race car driving experience for my spouses birthday was easy and quick. The last step was setting up the date. Great customer service – they answered right away, were very friendly, and we had a date confirmed quickly and easily.

27 April 2023
Rated 4 out of 5 stars

Not quite 5 star…

I’m subtracting one star because there was nowhere to enter my promotional code to get $10 off like I was told there would be. Otherwise, good so far!

14 March 2023
Breakaway Experiences logo

Reply from Breakaway Experiences

Hi Jenn, I'm sorry you didn't get the $10 discount when you purchased your experience. The discount box is on the checkout page. I've asked Customer Service to deduct $10 from your order.
Thanks for gifting with Breakaway Experiences

Rated 5 out of 5 stars

The customer service at Breakaway…

The customer service at Breakaway Experiences is absolutely fabulous.
I highly recommend this company if you’re looking to give someone special a great experience and memory.

Marilyn

19 February 2023
Unprompted review
Rated 4 out of 5 stars

Booked a drive for my son's 18th…

Booked a drive for my son's 18th birthday.
Overall he loved the experience though it did feel a bit rushed.
We realized after leaving that he was only give 3 of the 5 laps. Contacted company and they were good to work with concerning that.

29 October 2022
Rated 5 out of 5 stars

Beautiful quality and excellent likeness

The likeness was awesome, and the quality seems very good. I am very impressed how they did that to make it seem like it was really the people in photos. Very nice. Only thing...I was hoping it was a bit bigger. Pictures make the largest size look pretty big on wall, but it was a bit deceiving, but they do list the size, so... Other than size, it will be a great gift!

9 December 2022

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