Seems they did not know what I wanted and giving me false information about my account credits that I have locked in w/company. It was the most confusion I have ever encountered w/this Breck! Don'... See more
Company replied
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Review summary
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What people talk about most
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I love this company! They have so many options with honest hardiness data. Their website is easy to use and order from. I get an immediate email confirmation of my order and shipping/tracking updates.... See more
Company replied
This website is ridiculously easy to use. You type in the search, exactly what you want, and it instantly shows you multiple varieties of whatever you're looking for . Photos are crystal clear a... See more
Company replied
I placed my order many weeks ago. I had two conversations via email to reassure me that my order was coming. They were very prompt in communication and let me know that my order was coming from Hollan... See more
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Company details
Written by the company
Founded in 1818, Breck’s is the largest U.S. importer of premium Dutch flower bulbs, celebrating over 200 years of horticultural excellence. We work directly with master growers and hybridizers in Holland, with a dedicated full-time team on the ground in the Netherlands to inspect our fields and hand-select top-size bulbs for maximum performance in American gardens. In addition to our world-renowned Dutch bulbs, Breck’s supplies premium perennials cultivated in our U.S. greenhouses, providing complete gardening solutions for enthusiasts across North America. Every shipment is backed by our signature Lifetime Guarantee: if you are ever unsatisfied with any plant or hardgood—upon receipt or after it grows and blooms—we will replace it or issue a merchandise credit, with no time limit for as long as you garden.
Lifetime Guarantee
Over 200 Years of Customer Satisfaction
If, for any reason, you're not completely satisfied with any bulb, bareroot perennial or potted plant upon receipt, after planting or once it grows and blooms, just contact Breck's anytime—no time limit—for as long as you garden.
No need to return any item. We'll happily replace it or send you a merchandise credit. If you are not delighted with your garden tool or yard décor purchase, simply return it within 60 days for a merchandise credit or exchange.
Contact info
P.O. Box 3979, 47025-3979, Lawrenceburg, United States
- (513) 354-1512
- service@brecks.com
- brecks.com
Love Gardening?
3.7
Average
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I placed order more than a week ago and…
I placed order more than a week ago and have not received any information or tracking information yet.
I also had a terrible time trying to place the order until i called customer service & they told me your website doesn’t work with the Safari browser. Not sure why your IT dept wouldn’t just fix that issue.
22 October 2026
Reply from Breck's
Thank you for reaching out! We sincerely apologize for the frustration you experienced while placing your order and for the lack of communication regarding your shipment.
After reviewing your order, we're happy to let you know that your Daffodils, Tulips, Hyacinths, and Crocus are scheduled to ship out today, October 30, 2026!
Please keep an eye on your email inbox for the shipping confirmation and tracking information. Tracking updates will become available once the carrier receives and scans your package into their system.
We also appreciate your feedback regarding the Safari browser issue. We apologize for the inconvenience this caused and will be sure to pass your comments along to the appropriate team.
Thank you for your patience and for giving us the opportunity to assist you. Happy gardening!
GREAT Customer service!
While sending 3 of the same item to 3 separate addresses I realized 1 of the orders was going to a wrong address! Called and got fast and friendly help to change the delivery address. Thanks very much!
29 October 2026
Unprompted review
Reply from Breck's
Thank you for your wonderful review! We're so happy our Customer Care Team was able to assist you quickly and make the address change a smooth process. We appreciate you choosing Breck's for your gifts and are always happy to help!
Thank you for your business, and happy gardening!
Reply from Breck's
Thank you for your feedback! We're sorry to hear you experienced difficulties accessing your shopping cart on our website. We understand how frustrating that can be.
We're glad you were able to complete your order by phone, and we apologize for the inconvenience. We appreciate you bringing this issue to our attention and have shared your feedback with the appropriate team.
Thank you for choosing Breck's. We appreciate your business and hope you enjoy your new plants!
the plants which you sent were in sad…
the plants which you sent were in sad shape if not dead, as usual the bulbs were great. I think I will only buy flowers from Brecks
22 October 2026
Reply from Breck's
Thank you for your feedback! We're glad to hear that your concerns were addressed and that you received a satisfactory resolution. We appreciate your continued support and are happy to know that you've had a positive experience with our bulbs. We look forward to helping you grow a beautiful garden for seasons to come!
The prices and shipping is way too high…
The prices and shipping is way too high compared to competitors. The reimbursement policy for duds is awesome. But I feel like I am totally dealing with corp flowers not a family farm
What would be really helpful is if you gave up adding marketing stuff in the box and attached flower labels on the actual packages. Packing slip w/o photos makes it more confusing when planting lots of bulbs
Taping a plant id on package is a really good idea your competitors already us - do it pls
Thank you
22 October 2026
Reply from Breck's
Thank you for your honest feedback! We appreciate your suggestions and understand how helpful it would be to have each package clearly labeled with the item name for easier identification when planting multiple varieties.
Our bulb packages should be labeled with the item name, and we're sorry if this was not the case with your order. We will also pass along your suggestions regarding packaging, marketing materials, and shipping costs to the appropriate team.
Thank you for helping us improve and for choosing Breck's!
Reply from Breck's
Thank you for your continued trust and support! We're delighted to hear that you've consistently had positive experiences with Breck's. Your confidence in us means so much, and we look forward to serving you for many gardening seasons to come!
Happy gardening!
Reply from Breck's
Thank you for reaching out! We're sorry to hear you haven't received your order yet.
After reviewing your order, we see that your Hosta and Bulb Food shipped on October 29, 2026, and are currently on their way to you.
Please check your email inbox for the shipping confirmation and tracking information. If you don't see it, we recommend checking your spam or junk folder, as the notification may have been filtered there.
We appreciate your patience and hope your order arrives soon. Happy gardening!
I got my bulbs but there was no…
I got my bulbs but there was no planning instructions nothing I wasn't even sure if this is what I ordered there was no description of the plant how deep how far apart when nothing very uninterested now
20 October 2026
Reply from Breck's
Thank you for reaching out! We're sorry to hear that your order arrived without planting instructions. We understand how frustrating it can be not to have the information you need to get started, and we apologize for the inconvenience. We will be reaching out via email to assist you further
Everything as advertised
29 October 2026
Reply from Breck's
Thank you for your feedback! We're happy to hear everything met your expectations. We appreciate your business and look forward to helping you grow a beautiful garden!
Happy gardening!
I placed the order october 1
I placed the order october 1. Still get nothing. No peones, no emails. Only promos
29 October 2026
Unprompted review
Reply from Breck's
Thank you for reaching out! We're sorry to hear that you haven't received your peonies or any order updates. We understand how frustrating this must be.
We sent a request for additional information so we could look into your order. Please reply to that message with the requested details, and we'll be happy to investigate your order status and assist you further.
We appreciate your patience and look forward to resolving this for you!
Reply from Breck's
Thank you for your review! We're glad you enjoyed the convenience of shopping online and were able to complete your Christmas gift purchases with ease. We appreciate you choosing Breck's and hope your gifts bring lots of joy!
Happy gardening!
I ordered a peony
I ordered a peony. It is not scheduled to be delivered until November 3 to 17th. That is 2 weeks or up until 4 weeks after initial order. Don't advertise that you are delivering. It gives one the impression that delivery is prompt. Nov. 17 it a little late for Ohio.
22 October 2026
Reply from Breck's
Thank you for reaching out! We apologize for any confusion regarding the estimated delivery timeframe. We understand your concern, especially with the planting season and changing weather conditions in Ohio.
The dates of November 3–17, 2026, represent the estimated shipping window for your peony, not the delivery dates. We have applied Rush status to your order, which means it is prioritized for processing and should ship during the earlier part of that timeframe.
Once your order ships, you will receive an email notification with tracking information so you can follow its progress.
We appreciate your patience and understanding. Thank you for giving us the opportunity to clarify!
I ordered 6 phlox and I was short 2
I ordered 6 phlox and I was short 2. They made it right and I can't wait until spring comes to watch them grow.
Thank you Brecks!
22 October 2026
Reply from Breck's
Thank you for your wonderful review! We're glad we were able to make things right and get your order concerns resolved. We appreciate your understanding and can't wait for you to enjoy your beautiful phlox blooms this spring!
Thank you for choosing Breck's. Happy gardening!
Quality bulbs and bare roots
Quality, bulbs and bare roots selection! My garden is so beautiful in the Spring and summer!
22 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We're thrilled to hear you're happy with our selection and quality of bulbs and bare roots. It's wonderful to know Breck's helps make your garden beautiful each spring and summer. We appreciate your continued support and wish you many more seasons of gorgeous blooms!
Happy gardening!
ordering was easy and shipping was…
ordering was easy and shipping was fast. However, the bulbs themselves seemed a bit soft and not fresh. I am not optimistic for how well they'll perform next Spring.
22 October 2026
Reply from Breck's
Thank you for your feedback! We're glad to hear ordering was easy and shipping was fast, but we're sorry to hear you have concerns about the condition of your bulbs.
Please rest assured that your purchase is covered by our No-Risk Guarantee. If your bulbs do not grow as expected next spring, please reach back out to us, and we'll be happy to assist you with a positive resolution. We appreciate your business and hope you enjoy beautiful blooms next season!
Reply from Breck's
Thank you for your kind review! We're happy to hear you enjoyed our plant selection and fast delivery. We appreciate your business and look forward to helping make your garden beautiful!
Happy gardening!
Items wanted were in stock and at good…
Items wanted were in stock and at good prices. Shipped out in good time and arrived in good condition.
21 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We're glad you found the items you wanted in stock at great prices and that everything arrived in good condition. We appreciate your business and hope you enjoy a beautiful garden!
Happy gardening!
Easy to use service.
22 October 2026
Reply from Breck's
Thank you for your feedback! We're happy to hear you found our service easy to use. We appreciate your business and look forward to serving you again!
Happy gardening!
Great service They helped me with a…
Great service They helped me with a shortage in my order immediately.
22 October 2026
Reply from Breck's
Thank you for your kind review! We're glad our Customer Care Team was able to resolve the shortage in your order quickly. Your satisfaction is important to us, and we appreciate you choosing Breck's!
Happy gardening!
Reply from Breck's
Thank you for your continued support! We're delighted to hear you've consistently received great service. We appreciate your business and look forward to serving you for many more gardening seasons!
Happy gardening!
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